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About Dwelly Dwelly — a UK-based, AI-enabled lettings and property management platform, that is growing through a roll-up strategy acquiring estate agencies. The company leverages two arms: i) acquiring existing letting …
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
Company Description Join us at Metro Pubs, where our pubs are at the heart of city life, striving to provide a home away from home for both locals and visitors to the capital alike. All of our pubs are individual and unb…
Skills: Customer Service, Drink Preparation, Food Serving, Attention To Detail, Teamwork
London, England, United Kingdom · On-site
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London, England, United Kingdom · On-site
Company Description Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area arou…
Skills: Customer Service, Drink Preparation, Food Service, Attention To Detail, Teamwork
London, England, United Kingdom · On-site
Company Description Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area arou…
Skills: Customer Service, Drink Preparation, Food Serving, Attention To Detail, Teamwork
London, England, United Kingdom · On-site
Company Description Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area arou…
Skills: Customer Service, Drink Preparation, Food Serving, Attention To Detail, Teamwork
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Own the day-to-day execution of the Property Management vertical, ensuring adherence to SOPs and achieving key performance metrics. Lead and scale a multi-layered team of Team Coordinators and property managers across integrated agencies.
Requires 7-10+ years of operational management experience, specifically leading teams of 100+ people in high-volume, KPI-driven environments like BPOs or contact centers. Must be highly data-driven with a proven track record of managing distributed workforces and scaling functions through significant growth.
Dwelly — a UK-based, AI-enabled lettings and property management platform, that is growing through a roll-up strategy acquiring estate agencies. The company leverages two arms: i) acquiring existing letting agencies, effectively buying its highly sticky, recurring revenue-type landlords portfolios, and then ii) building a top-notch technology to automate tenant management, payments, and post-rental property maintenance. The company seamlessly integrates AI services to automate all business processes within brick-and-mortar real estate agencies, integrating them into a tech-enabled digital letting platform in two months to radically improve the user experiences and increase efficiency of the business.
We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations.
We are seeking an experienced and highly organised Run Operations Manager to be the right hand to the Head of Property Management and own the day-to-day execution of the Property Management vertical. You will lead a team of 50+ today, scaling to 250+ across our integrated agencies through a layer of Team Coordinators.
This role exists to keep the operating model running at steady state, from maintenance and move-out resolution through to compliance adherence. The strategy, direction and building of the function will be led by the Head of Property Management alongside product, analytics and engineering. Your mandate is to enforce adherence, manage performance, resolve breakdowns, and protect service quality as the business scales and evolves.
We are looking for a strong operational leader with proven ability to run large, multi-layered teams in high-volume, KPI-driven environments. Experience in contact centres, BPO, branch networks is mandatory.
Property Management Operating Model and Performance
Lead Through the Team Coordinator Layer
Cross-vertical coordination & feedback
Feel free to check out Dwelly Core Principles. That’s about what we believe in, how we operate and make decisions.
What we offer is not a fancy office or a static workplace. Instead, this is solving one of worlds’ most complex problems in the largest consumer industry in the world (residential rentals), to improve the experience for >30% of households (>5M in the UK, and >100M including EU and US) that live in rental homes.
This is about disrupting the largest, most antiquated industry in the world, with one of the strongest operational and technical teams that exist in the UK and the EU. We work hard, and we shoot for extremely ambitious results. But we want people to be proud of what they’ve built and be able to look back and say one day “hell yeah, that was me that did it all”.
By applying for this position, you consent to the processing and storage of your personal data for recruitment purposes for up to 365 days, in accordance with our data retention policy and applicable data protection laws.
Lettings & property management AI-first platform
Dwelly is a UK-based lettings & property management AI-first platform. The company grows by acquiring and partnering with traditional letting agencies to elevate its level of service. After a series of M&As, Dwelly aims to consolidate and dominate the £100 billion UK letting market. Using AI, Dwelly streamlines the entire letting lifecycle—from tenant finding to rent collection—while enhancing the user experience.
Offices: London, GB
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