Leeds, England, United Kingdom · Hybrid
Job title: 3rd Line Support Engineer Reports to: Operations Manager Location: Role can be based from our Manchester or Leeds locations (Hybrid working available) Hours: Monday to Friday, 37.5 hours per week Salary: Compe…
Skills: Windows Server, O365, Virtualisation, Firewall troubleshooting, Intune
United Kingdom · Hybrid
Job title: Account Director Location: Reading office (Hybrid + client visits) Hours: Monday to Friday, 37.5 hours per week Salary: Up to £150,000 OTE (uncapped commission) About BCN: At BCN we unite people and technology…
Skills: Account management, Solution sales, Strategic planning, Consultative selling, Bid management
Manchester, England, United Kingdom · Hybrid
Job title: Account Manager Location: Role can be based from our Manchester location (Hybrid working available) Hours: Monday to Friday, 37.5 hours per week Salary: Competitive + uncapped commission + accelerators for ove…
Skills: Account management, Sales, Microsoft ecosystem, Business development, Pipeline management
United Kingdom · Hybrid
Job title: Account Director Location: Reading office (Hybrid + client visits) Hours: Monday to Friday, 37.5 hours per week Salary: Up to £150,000 OTE (uncapped commission) About BCN: At BCN we unite people and technology…
Skills: Account management, Solution sales, Strategic planning, Microsoft Azure, Modern workplace
Manchester, England, United Kingdom · Hybrid
Job title: Account Manager Location: Role can be based from our Manchester location (Hybrid working available) Hours: Monday to Friday, 37.5 hours per week Salary: Competitive + uncapped commission + accelerators for ove…
Skills: Account management, Sales strategy, Microsoft ecosystem, Pipeline management, Stakeholder management
Leeds, England, United Kingdom · Remote OK
$29k–$35k/yr
Job title: Security Consultant Location: Role can be based from any of our Manchester, Leeds or Reading offices (Remote working available) Hours: Monday to Friday, 37.5 hours per week Salary: Up to £35k + benefits About …
Skills: Microsoft 365, Microsoft Intune, Microsoft Defender, Entra ID, Cybersecurity
Manchester, England, United Kingdom · Hybrid
Job title: Sales Development Representative Location: Manchester (Hybrid working available) Hours: Monday to Friday, 37.5 hours per week Salary: Up to £40k + commission & BCN benefits About BCN: At BCN we unite people an…
Skills: Sales development, Lead qualification, Prospecting, Pipeline management, CRM discipline
Manchester, England, United Kingdom · Hybrid
Job title: Senior Marketing Executive Location: Manchester M22 (3 days a week office) Hours: Monday to Friday, 37.5 hours per week Salary: Up to £35k DOE + benefits About BCN: At BCN we unite people and technology to ena…
Skills: Marketing, B2B marketing, Digital marketing, Multi-channel campaigns, Lead generation
United Kingdom · On-site
About BCN: At BCN we unite people and technology to enable organisations to fly. We believe people and organisations can achieve anything using technology to its full potential. Our role is to help them understand what i…
Skills: Full Stack Development, Azure AI Services, LLM Integration, Prompt Engineering, RAG Architectures
U, Pohnpei, Federated States of Micronesia · On-site
$30k–$35k/yr
Job title: 2nd Line Support Consultant Reports to: Operations Manager Location: Northern Ireland based with occasional travel to client sites Hours: Monday to Friday, 37.5 hours per week Salary: Competitive + BCN benefit…
Skills: Microsoft Windows Server, Office 365, Azure, Hyper-V, VMware
Leeds, England, United Kingdom · Hybrid
Job title: Data Engineer Location: Role can be based from either our Manchester, Leeds or Reading locations (Hybrid and remote working available) Hours: Monday to Friday, 37.5 hours per week Salary: Competitive + BCN ben…
Skills: Microsoft Fabric, Azure Data Factory, Azure Databricks, Azure SQL, T-SQL
Manchester, England, United Kingdom · Hybrid
Job title: Partner Marketing Manager – Microsoft & Strategic Alliances Location: Manchester (Hybrid) Hours: Monday to Friday, 37.5 hours per week Salary: Up to £50,000 About BCN: At BCN we unite people and technology to …
Skills: B2B Marketing, Microsoft GTM, Co-sell Model, Partner Marketing, Campaign Execution
Leeds, England, United Kingdom · Hybrid
Job title: Azure DevOps Engineer Location: Hybrid or Remote working available Hours: Monday to Friday, 37.5 hours per week Salary: Competitive + benefits About BCN: At BCN we unite people and technology to enable organis…
Skills: Azure, Infrastructure as Code, Terraform, CI/CD, GitHub Actions
Leeds, England, United Kingdom · Hybrid
Job title: Microsoft Licensing Specialist Location: UK (Hybrid & Remote working available) Hours: Monday to Friday, 37.5 hours per week Salary: Up to £40,000 + Commission Plan At BCN we unite people and technology to ena…
Skills: Microsoft Licensing, Microsoft 365, New Commerce Experience (NCE), Consultative Selling, Upselling
Manchester, England, United Kingdom · Hybrid
$30k–$35k/yr
Job title: HR Advisor Location: Manchester (hybrid working available) Hours: Monday to Friday, 37.5 hours per week Salary: Up to £35,000 DOE About BCN: At BCN we unite people and technology to enable organisations to fly…
Skills: Employee Relations, HR Administration, Policy Development, Employment Law, Onboarding
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The role acts as a final escalation point for 1st and 2nd line engineers, providing advanced technical support and mentoring team members. You will manage incident resolutions, perform root cause analysis, and deliver technical training to improve the team's overall capabilities.
The ideal candidate is an experienced support consultant from a managed service provider background with advanced knowledge of Microsoft environments and networking. You must possess strong problem-solving skills, a positive attitude, and the ability to communicate effectively with customers and stakeholders.
Job title: 3rd Line Support Engineer
Reports to: Operations Manager
Location: Role can be based from our Manchester or Leeds locations (Hybrid working available)
Hours: Monday to Friday, 37.5 hours per week
Salary: Competitive + BCN benefits
About BCN:
BCN is a leading managed IT services provider based in the United Kingdom, specialising in delivering cutting-edge technology solutions across various sectors, including cloud computing, cybersecurity, and data management. We’re proud to have a strong Glassdoor rating, a reflection of the dedication and feedback from our amazing team.
Our core values of integrity, accountability, efficiency, communication, and teamwork shape everything we do. We foster a culture of openness, where collaboration is key. At BCN, we achieve success through collective effort!
Focus of the role:
BCN Group have an opportunity for an experienced 3rd Line Support Consultant to join our service desk team. The role will act as an escalation point for 1st and 2nd line engineers, mentoring and coaching your engineering colleagues, vetting knowledge base articles to aid the teams and customers alike and providing email and telephone based technical support to our vast client base, resolving a wide range of technical customer issues and escalating support requests where necessary to ensure that queries are resolved in line with agreed SLAs.
You are the last port of call for the support team so your attitude towards tackling something you have not encountered before, needs to be extremely positive an demonstrate a can-do attitude.
Our ideal person will be an experienced Support Consultant ideally from a Managed Service Provider background. You will assist in developing the support team’s technical knowledge and be able to communicate clearly and regularly with both the customer and the account manager on progress made on issues raised. A passion for IT and providing outstanding customer service is essential.
Providing 3rd line technical support for hardware and software issues.
Final escalation point for the support team.
Root cause analysis specialist.
Delivery of advanced technical training to the support team, to advance their skills.
Managing the timely resolution of open calls and call actions across all customers.
Take ownership of incidents assigned to you and manage them through to resolution.
Ensure that any technical or operational issues on a service ticket are escalated efficiently.
Ability to research ideas and concepts in order to source suitable technical solutions or resolve problems
‘Hands-on’ problem-solving approach; solving problems within strict SLA timeframes
Provide on-site support for customers as and when required
Delivering exceptional customer service and demonstrating the ability and desire to go ‘above and beyond’ for our customers.
Person, Skills & Experience:
Microsoft Windows server (2019, 2022, 2025)
O365 and its complimentary addons (OneDrive, Teams, Power Automate, SharePoint etc)
Advanced virtualisation troubleshooting (HyperV/VMware/Azure)
Advanced firewall troubleshooting (WatchGuard/SonicWall/FortiGate)
Advanced InTune/MDM skills
Storage troubleshooting (SANs, NAS, Cloud Storage)
Advanced M365/Exchange troubleshooting
Advanced SQL Server troubleshooting
Antivirus & Security Products (Windows Defender, ThreatLocker , ESET)
Advanced On-Premise & Azure Networking skills (managed switching, VLAN’s, VNet's)
Excellent general hardware/software troubleshooting and problem-solving skills
ITIL foundation accredited
Why BCN?
The opportunity to shape your own future with industry leading training and development, with access to our BCN Academy.
Competitive salary with the ability to progress.
23-days holiday allowance, increasing with length of service, plus bank holidays, an extra day off on your birthday and the option to buy more!
Company pension scheme.
2 paid leave days per year to volunteer and support your local community – if it matters to you it matters to us.
Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more
Life assurance
Cycle to work scheme, electric vehicle scheme, home and tech scheme, and retail discounts.
Balancing work, life, and fitness can be challenging, so we offer a free on-site gym at our Manchester and Leeds locations to make it easier to stay active.
Long service recognition to celebrate all the milestones
Beer (or soft drinks) and Pizza Friday’s, dress down every day, social events such as Summer BBQ, Christmas party and lots more!
BCN is a leading UK Microsoft partner, helping organisations power their progress through secure, data‑led, AI‑enabled technology. We work with forward‑thinking SMB (mid-sized) organisations to design, build, and run modern technology that delivers real outcomes — across AI, cloud, cyber security, modern workplace, and managed services. From day‑to‑day IT support to long‑term digital and AI transformation, we connect the full Microsoft ecosystem around our clients’ people, goals, and ambition. As a complete technology partner, we don’t just advise, we implement, manage, and continuously evolve the solutions we recommend. That means joined‑up thinking, no silos, and technology that actually works in the real world. But technology alone doesn’t drive progress — people do. That’s why we take time to understand each organisation inside‑out, combining deep technical expertise with a people‑first approach to help our clients work smarter, innovate faster, and operate without limits. This approach is underpinned by BCN’s Microsoft Cloud Partner status. We hold Solution Partner designations across the Microsoft Cloud, with a growing number of Microsoft specialisations spanning AI, data, infrastructure, security and modern work. BCN was also recognised as one of the early partners to achieve the Microsoft Support Services designation, placing us among a small, highly trusted group of fewer than 40 partners globally. For our clients, this means proven capability, direct Microsoft alignment, access to Microsoft funding programmes and incentives, and the confidence to move forward securely, strategically and at pace, with BCN acting as a trusted partner every step of the way.
Offices: Second Floor, Building 4 Manchester Green 331 Styal Rd, Manchester, M22 5LW, GB · First Floor, Darwin House, Valley Park, 7 Savannah Way, Leeds, West Yorkshire LS10 1AB, GB · The Heath Business Park, Runcorn, Cheshire WA7 4QX, GB · Belfast 6 Pilot House, Pilots View, Heron Road, Belfast, BT3 9LE, GB · Suite 4, Campus, Reading International, Reading, RG2 6DA, GB
BCN is a leading UK Microsoft partner, helping organisations power their progress through secure, data‑led, AI‑enabled technology. We work with forward‑thinking SMB (mid-sized) organisations to design, build, and run modern technology that delivers real outcomes — across AI, cloud, cyber security, modern workplace, and managed services. From day‑to‑day IT support to long‑term digital and AI transformation, we connect the full Microsoft ecosystem around our clients’ people, goals, and ambition. As a complete technology partner, we don’t just advise, we implement, manage, and continuously evolve the solutions we recommend. That means joined‑up thinking, no silos, and technology that actually works in the real world. But technology alone doesn’t drive progress — people do. That’s why we take time to understand each organisation inside‑out, combining deep technical expertise with a people‑first approach to help our clients work smarter, innovate faster, and operate without limits. This approach is underpinned by BCN’s Microsoft Cloud Partner status. We hold Solution Partner designations across the Microsoft Cloud, with a growing number of Microsoft specialisations spanning AI, data, infrastructure, security and modern work. BCN was also recognised as one of the early partners to achieve the Microsoft Support Services designation, placing us among a small, highly trusted group of fewer than 40 partners globally. For our clients, this means proven capability, direct Microsoft alignment, access to Microsoft funding programmes and incentives, and the confidence to move forward securely, strategically and at pace, with BCN acting as a trusted partner every step of the way.
Offices: Second Floor, Building 4 Manchester Green 331 Styal Rd, Manchester, M22 5LW, GB · First Floor, Darwin House, Valley Park, 7 Savannah Way, Leeds, West Yorkshire LS10 1AB, GB · The Heath Business Park, Runcorn, Cheshire WA7 4QX, GB · Belfast 6 Pilot House, Pilots View, Heron Road, Belfast, BT3 9LE, GB · Suite 4, Campus, Reading International, Reading, RG2 6DA, GB
