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Full-time
high school, bachelor degree
Posted 13d ago
~40 hrs/week
Responsibilities
The Floor Manager is responsible for planning and overseeing daily housekeeping operations on assigned floors to ensure high quality guest care. Key duties include supervising team members, conducting safety inspections, and managing supplies and equipment.
Requirements
Candidates need at least 2 years of experience in housekeeping or environmental services, with supervisory experience preferred. A high school diploma or GED is preferred, along with proficiency in rooms management systems and English communication.
Full job description
Company Description
Adjacent to the Las Vegas Convention Center and just one block from the world-famous Las Vegas Strip, the legendary Westgate Las Vegas Resort & Casino provides a fun, challenging and rewarding work atmosphere. Help create remarkable guest experiences at our world-class resort, which features a lively casino that is home to the world’s largest Race & Sports Book; incredible restaurants, nightlife, and live entertainment; and the convenience of a Las Vegas Monorail station onsite for easy access to the Las Vegas Strip. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.
Job Description
The Housekeeping Floor manager is responsible for planning, organizing, and developing of the daily operations of assigned floor(s) or area in accordance with federal, state, and local standards and guidelines along with assuring the highest degree of quality guest care is maintained at all times.
Role and Responsibilities: (Includes but is not limited to the following)
Assists Executive Housekeeping Manager in following-up with team members on failure to meet Job Performance requirements and violation of Rules and Policies by creating, issuing, and maintaining order of discipline in accordance with departmental and company policies.
Schedules and listens to Step ones from team members in their areas. Also any concerns and or feedback.
Supervise the team members of all assigned floors and ensure all rooms, work areas, service areas and guest areas are cleaned and maintained to standards.
Uphold Company and Department Policies and Procedures including highest standards of cleanliness, service, safety, and conduct.
Maintain the integrity of the room inspection program for Guest Room Attendants and management.
Provide the direction for a positive, empowering work environment by setting the example and consistency of day to day work habits.
Establish a good work environment that promotes teamwork, performance feedback, mutual respect, and team member satisfaction.
Conduct team member pre-shifts and engage in regular communication throughout duty shift with team members to ensure successful operation.
Work closely with leadership and provide feedback to ensure proper scheduling of team members to clean rooms in a timely manner. In the absence of a department administrator or scheduler, must be able to assign rooms to GRAs on designated floors.
Conduct quality and safety inspections of all rooms, staircases, hallways, and service areas.
Maintain records and submit HotSOS work orders including repairs needed
Ensures the proper maintenance of all equipment. Coordinate repairs and/or replacement of used and damaged equipment on assigned floors.
Maintain confidentiality of department affairs.
Maintain housekeeping supplies and inventory on assigned floors. Monitor the issuance of supplies for the floor. Responsible for the overall usage of products as directed by the budget.
Responsible for all requests made by Front Desk, Executive Requests, Etc. Inspect VIP rooms and ensure all housekeeping special requests are met for these guests prior to arrival and during their stay.
Instruct all team members on the products used for cleaning in accordance with Occupational Safety and Health Administration (OSHA) chemical Right to Know standards.
Perform and submit required number of room and floor inspections to the Assistant Director or Director.
Calls-in/Enter status of all rooms, work orders, and carpets to be shampooed.
Utilize proper procedures for entering/cleaning a guest room. Ensure accuracy and final status of rooms is updated in LMS.
Ensure team members are clocking in and out in accordance with the company policy. Overtime, if any, is pre-approved by leadership and based on hotel occupancy or hotel activity.
Complete daily worksheets accurately and in a timely manner, ensuring quality of work completed by team members.
Ensure lost and found items are turned in to Security by all team members.
Ensure all master keys, two-way radios, and other devices are accounted for and in working order at the end of each shift.
Comply with department attendance, uniform and appearance standards.
Assume other duties and responsibilities as assigned/directed.
Qualifications
Performance Requirements: (Knowledge, skills and abilities)
Ability to train, coach and discipline employees. Ability to exercise judgment and implement control over the performance of team members.
Working knowledge of rooms management systems (AS400, LMS, Outlook).
Capable of using independent judgment/solid decision-making skills ability
Ability to interact effectively with all levels of management, team members, and guests.
Ability to access and input information using a moderately complex computer system.
Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for other team members.
Listen and respond to guest inquiries using a positive, clear speaking voice, answer questions and offer assistance giving accurate information.
Ability to communicate effectively in the English language in order to complete schedules, forecasts, discipline, inventory, etc. and be able communicate with other departments.
Basic mathematical skills necessary to complete budgets, forecasts, and inventories.
Knowledge of chemicals and cleaning procedures to maintain appearance of property (i.e., brass, marble, chandeliers, etc.).
Ability to organize and prioritize work and meet deadlines.
Knowledge of housekeeping operations, to include appropriate staffing levels, service equipment, and guest relations. Good working knowledge of accepted standards of sanitation.
Knowledge of labor law.
Ability to maintain attendance in conformance with standards.
Ability to maintain a neat, clean and well-groomed appearance.
Additional Information
Experience Requirements
2 years minimum combined experience in environmental services, housekeeping, internal or public area maintenance or related hotel departments.
1 year minimum supervisory experience preferred.
Education Requirements
GED/High School diploma preferred.
College degree preferred.
Desirables: Bilingual is preferred.
Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
We are proud to be recognized by U.S. News & World Report as one of the Best Companies to Work For, and by TIME as one of America's Best Private Companies. These awards reflect our commitment to creating opportunities, enriching lives and delivering exceptional experiences for our Owners, Guests and Team Members.
Westgate Resorts is a diversified hospitality company headquartered in Orlando, Fla., featuring the largest privately held timeshare resort club in the world and a portfolio of more than 60 resort properties. The company offers spacious villa accommodations, world-class amenities, and family-friendly destinations in sought-after locations such as Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. In 2025, the company expanded its footprint with the addition of VI Resorts by Westgate, enhancing its presence in the Pacific Northwest, Hawaii, Canada, and Mexico. Since its founding in 1982, Westgate has focused on creating memorable vacations and delivering exceptional service, while maintaining a commitment to innovation, hospitality, and community engagement. Whether guests are seeking relaxation, adventure, or a combination of both, the company’s 9,000 Team Members provide personalized and value-driven getaways tailored to every traveler’s needs.
Our Mission:
We create meaningful vacation experiences that bring families together, foster connection, and build cherished memories for a lifetime.
Social Responsibility:
We strive to be successful within the confines of ethical and moral standards to uphold the quality of our natural environment and community. The health and safety of our owners and team members is paramount.
Westgate Resorts also operates the Westgate Resorts Foundation, which was started in 2001 and has since grown to provide assistance to more than 250 charities and causes in communities where Westgate Resorts team members live and work.
Offices: 5601 Windhover Drive, Orlando, Florida 32819, US
How many Customer Service & Support jobs are open in Las Vegas, NV right now?
There are currently 4,108 open customer service & support positions in Las Vegas, NV listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Las Vegas, NV?
Companies currently hiring include Terrible's, Domino's, Albertsons Companies, Caesars Entertainment, Station Casinos, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Las Vegas, NV?
Yes — 175 of the 4108 open customer service & support positions offer remote or hybrid work (87 remote, 88 hybrid).
How do I apply for Customer Service & Support jobs in Las Vegas, NV?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.