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Las Vegas, Nevada, United States · On-site
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Las Vegas, Nevada, United States · On-site
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Las Vegas, Nevada, United States · On-site
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Las Vegas, Nevada, United States · On-site
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The Guest Services Associate welcomes visitors, provides information about the immersive art experience, and manages ticketing and merchandise transactions. They are also responsible for crowd control, maintaining exhibition cleanliness, and ensuring guest safety.
Candidates must be at least 18 years old with strong service skills and the ability to work a flexible, variable schedule. Prior experience in high-volume guest-facing environments and bilingual skills are preferred.
Privacy Notice for California Applicants and Employees
Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Meow Wolf opens portals of possibility. Come as you are!
We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our Vision is to be the world’s leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.
We share a strong commitment to Belonging through our values of:
Collaborative Creativity: We believe the act of creating together amplifies possibilities.
Provocative Playfulness: We celebrate the unexpected because it is the doorway to discovery.
Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong.
Authentic Compassion: We are “kind punks” - supportive to each other and standing up for what we believe in.
Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art.
If this all sounds like YOU, read on….
Job Description:
Often serving as the first point of contact, the Guest Services Associate is responsible for welcoming our guests to our mind-bending art experience and providing engaged interactions throughout their visit. They actively encourage all guests to immerse themselves in Meow Wolf's explorable interactive storylines, while fulfilling other key operational duties and tasks to ensure each guest receives a beyond-exceptional experience while visiting our exhibitions. The Guest Services Associate champions weirdness, radical inclusion, and the power of creativity to change the world.
We are currently looking to hire 3 Variable, Part Time Guest Services Associates.
Location: Las Vegas, NV (on-site)
This is a variable position. There is no set schedule or availability of hours. Work is offered to those who are available to accept it. Shifts will be communicated and once accepted, shifts must be worked as assigned, in compliance with company policy.
Deadline: The deadline to submit applications for this position is August 3, 2026.
How you’ll do it...
● Greet guests and provide information about ticketing, upcoming events, Meow Wolf history and more
● Monitor crowds and assist with crowd control to ensure the safety of guests and staff, including reviewing guest code of conduct and experience expectations before entry
● Process ticketing and merchandise transactions
● Monitor objects and props within the exhibition to ensure proper placement and functionality
● Provide guests with information about the interactive experience, narrative, and contributing artists
● Create and maintain a pleasant environment for guests by collaborating with other team members to keep the exhibition clean and organized at all times
● Respond to injuries and emergencies appropriately, including reporting incidents to the manager on duty
● Fulfill other duties as required or directed by management
To be successful in this role...
● Strong service skills and welcoming demeanor required
● Communicate with others to exchange information
● Embody Meow Wolf customer service expectations to enhance guest’s experience
● Learn and operate ticketing and point of sale systems
● Follow and enforce safety rules
● Maintain composure in stressful situations
● Adaptable to changes in a fast-paced work environment
● An interest in the arts
● Ability to work a flexible schedule including weekdays, weekends, evenings, and holidays
● Must be 18 years of age or older at time of hire
It would be nice to have...
● Prior work experience in high-volume, guest-facing spaces such as retail, museums, theme parks, recreation facilities, escape rooms
● Prior experience with point-of-sale systems
● Bilingual, especially but not limited to English and Spanish
Work Environment and Physical Demands:
Work Environment:
This position works in indoor settings with exposure to noisy environments, dim lighting, strong visual effects including strobing lights, special effects, fog machines and small and/ or enclosed spaces.
Physical Demands:
● Moving in different positions to accomplish tasks in various environments including tight spaces.
● Remaining in a stationary position for prolonged periods.
● Repeating motions that may include the wrists, hands and/or fingers.
● Positioning or moving objects up to 20 pounds.
● All employees will comply with company and OSHA standard workplace safety protocols.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Schedule:
● This is a variable position. There is no set schedule or availability of hours. Work is offered to those who are available to accept it. Shifts will be communicated and once accepted, shifts must be worked as assigned, in compliance with company policy. This position works a flexible schedule including weekdays, weekends, evenings, and holidays
Supervisory Responsibility:
This position does not require supervisory responsibility.
Travel:
No travel is required for this position.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
This position is represented by the Meow Wolf Workers Collective/Communications Workers of America. Meow Wolf truly embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
IMPACT: Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community.
INCLUSION: Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions at Meow Wolf are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, service in the military or any other characteristic protected by federal, state or local law.
BENEFITS:
The choices we make concerning our benefits during enrollment periods are among the most important we select for ourselves and our families. As part of the total compensation package for full-time employees, Meow Wolf offers a comprehensive benefits package that includes various options to meet individual healthcare and financial needs along with many perks.
Medical Insurance options: PPO & HDHP
Dental and Vision Insurance
HSA, HRA, and FSA options
401k Retirement Plan
Company paid Life Insurance Policy and Disability Coverage(s)
Voluntary Critical Illness and Life Insurance Policies
Company Paid Employee Assistance Program
Paid Parental Leave for 12 weeks
Discount off Meow Wolf Gift Shop Merch and Cafes
Admission to Meow Wolf attractions for employees and guests
Regular or Project Based Full-time positions
Please visit www.meowwolf.com/careers for more information.
We create Immersive Experiences that transport audiences of all ages into fantastic realms of story & exploration.
Meow Wolf is much more than your typical arts and entertainment company; they’re the creators of extraordinary, mind-bending experiences that transport millions of adventurers of all ages into breathtaking realms of imagination and wonder. As the proud recipients of numerous accolades, including TIME100's Top 10 Most Influential Company in Travel & Tourism (2026), Time Out's #1 Immersive Experience in the US (2023), Fast Company's World's 50 Most Innovative Companies (2024, 2022 and 2020), and USA Today's Top 10 Best Immersive Art Experiences (2022), Meow Wolf is committed to engaging curious seekers through the magic of discovery and play. They are distinct in their collaboration with hundreds of visionary artists who infuse creativity into every Meow Wolf experience. The journey began with the THEA Award-winning House Of Eternal Return in Santa Fe (2016), a mystery house with hidden passages and mesmerizing art exhibits. In Las Vegas, Omega Mart (2021) presented a surreal grocery store experience. Denver's Convergence Station (2021) appeared as a maximalist architectural marvel linking four alien worlds. Meow Wolf unveiled Webby Award-winning The Real Unreal (2023) in the Dallas-Fort Worth metroplex. Meow Wolf’s fifth and newest location Radio Tave, a community radio station that spans dimensions, opened on Halloween of 2024 in Houston, with their sixth location opening in Los Angeles in 2026 and its seventh in NYC in 2028. As a certified B-Corporation, Meow Wolf leads in themed entertainment, innovating and celebrating human imagination. All are invited to join a journey that defies convention, blurring the lines between reality and fantasy.
Offices: 1352 Rufina Cir, Santa Fe, NM 87507, US
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