Client Engagement Manager, Pensions - HSBC Global Asset Management
Kowloon, Hong Kong, China · On-site
Senior$16B raised
GCB 5 We are currently seeking a high calibre professional to join our team as a Client Engagement Manager, Pensions. In this role you will: Engagement Management Identify and qualify new opportunities through market map…
POSITION SUMMARY Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/…
Skills: Lifeguarding, CPR, First Aid, Guest Services, Emergency Response
Location: Kowloon Bay, Hong Kong In this office-based position you’ll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at com…
Skills: Bank Operations, Quality Assurance, Interpersonal Skills, Problem Solving, Microsoft Office
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerosp…
Skills: Project Management, Building Control, Extra Low Voltage System, Cloud Connection, IoT Connection
Payment Solution, Specialist (Operational and Digital Transformation)
Kowloon, Hong Kong, China · On-site
Senior$1.3B raised
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and environments we live…
Skills: Payment Operations, Case Management, Digital Transformation, Regulatory Compliance, AML Requirements
Service System and Digital Solutions, Senior Analyst (12 months contract)
Kowloon, Hong Kong, China · On-site
Mid level$1.3B raised
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and environments we live…
Skills: Business Requirements Gathering, UAT Testing, Process Reengineering, User Training, Digital Platform Implementation
Service System and Digital Solutions, Senior Analyst (12 months contract)
Kowloon, Hong Kong, China · On-site
Mid level$1.3B raised
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more c…
Skills: Business Requirement Gathering, User Acceptance Testing (UAT), Data Analysis, Project Management, CRM
Marriott International Hotels, Inc.
Welcome Relations Manager
Kowloon, Hong Kong, China · On-site
Entry level
POSITION SUMMARY Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming res…
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anythin…
Skills: Luxury Hospitality, Guest Relations, Leadership, Service Philosophy, Innovation
Marriott International Hotels, Inc.
Foreman
Kowloon, Hong Kong, China · On-site
Mid level
POSITION SUMMARY Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment, including …
Clean assigned guest rooms according to standards established by the hotel. It involves, but not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroo…
GCB 5 Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top,…
Skills: Customer Experience Strategy, AI Implementation, Complaint Management, Digital Transformation, Customer Advocacy
Marriott International Hotels, Inc.
Duty Manager
Kowloon, Hong Kong, China · On-site
Mid level
POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Mar…
Location: Kowloon Bay, Hong Kong In this office-based position you’ll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at com…
Skills: Securities Transfer, Corporate Holder Onboarding, Governance And Control, Communication Skills, Problem Solving
Senior Customer Experience Manager - Hang Seng Bank (HK)
Kowloon, Hong Kong, China · On-site
Senior$16B raised
Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, …
Skills: Customer Experience Management, Root Cause Analysis, Stakeholder Management, Process Improvement, NPS Analytics
GCB 5 We are currently seeking a high calibre professional to join our team as a Manager, Customer Experience. In this role you will: Support the CX roadmap by coordinating and delivering assigned initiatives (e.g., jour…
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and environments we live…
Skills: Claims Adjudication, High Net Worth Claims Management, Complaint Resolution, Regulatory Compliance, Fraud Risk Mitigation
Marriott International Hotels, Inc.
Spa Consultant
Kowloon, Hong Kong, China · On-site
Mid level
JOB SUMMARY Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker…
FIND YOUR 'BETTER' AT AIA We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us. We believe in empowering every one of our people to find their 'bett…
Skills: Fund Operations, Pension Schemes, Financial Calculation, Process Improvement, Workflow Automation
"Fresh Welcome"Personal Banking Executive, Premier Relationship - Contact Centre and Remote Channel
Kowloon, Hong Kong, China · Hybrid
Entry level$16B raised
GCB 7 Some careers open more doors than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, …
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Professional Development, Flexible Working, Inclusive And Diverse Environment
Posted 29d ago
Apply by Sep 1
~40 hrs/week
Responsibilities
Manage client engagement and lead generation for pensions, focusing on identifying new opportunities and maintaining market awareness. Coordinate the MPF onboarding process for new clients and intermediaries while providing training and sales enablement support.
Requirements
Requires exceptional communication, negotiation, and data analysis skills with a strong customer-centric approach. Candidates must be self-motivated professionals capable of building trust with intermediaries and meeting regulatory reference checking requirements.
Full job description
GCB 5
We are currently seeking a high calibre professional to join our team as a Client Engagement Manager, Pensions.
In this role you will:
Engagement Management
Identify and qualify new opportunities through market mapping, referrals, events, intermediaries, and internal leads.
Address intermediary queries and concerns promptly, ensuring a high level of customer satisfaction.
Ensure all client communications and proposals meet conduct standards.
Maintain strong awareness of market trends, competitor positioning, and regulatory developments impacting pensions.
Development of leads generation programs to enhance sales effectiveness across channels.
Client Onboarding Coordination
Assist in coordinating the MPF onboarding process for new Pensions Client , ensuring a smooth and efficient transition.
Training Support the onboarding team by conducting introductory sessions or meeting with new clients to explain processes, answer questions and provide guidance on utilizing available resource.
Prepare onboarding documentation and material , ensuring all necessary information is accurately conveyed to a new client.
Communication & Support
Develop and implement a comprehensive client MPF onboarding strategy for pensions client, ensuring a smooth and efficient transition into the organization.
Organize onboarding processes for new intermediaries and conduct ongoing training sessions to promote product knowledge.
This role will support Pensions on ad hoc project.
Sales Enablement
Monitor intermediary performance and satisfaction metrics, analyzing feedback to drive improvements in service delivery.
Collaborate with the Head or Senior Manager to implement initiatives that enhance the overall Customer experience.
To support Pensions sales management including planning and analysis on portfolio, quality of new business and overall control on MI reports.
Planning and reporting on sales initiatives / projects, in particular for digital channels. Review/tracking the effectiveness through activity level and conversion rate analysis.
Market Analysis
Conduct market research to identify trends and opportunities that could inform strategic decisions related to intermediary development.
Stay informed of industry developments to proactively engage with intermediaries on emerging needs and preferences.
To identify patterns, trends, and insights from data, translating them into actionable strategies, and guiding business decisions based on data-driven insights.
To be successful you will need:
Exceptional communication and negotiation skills with a strong customer-centric approach.
Ability to analyze performance data and generate actionable insights.
Empathetic and approachable, able to build trust with intermediaries.
Self-motivated with a strong sense of accountability and professionalism.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.
To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Offices: 8 Canada Square, London, E14 5HQ, GB · 1 Queen's Road Central, Central, Hong Kong, HK · Florida 201, Buenos Aires City, Buenos Aires Autonomous City 1005, AR · 425 5th Ave, New York, NY 10018, US · DUONG Dong Khoi 1, Ho Chi Minh City, Thanh Pho Ho Chi Minh, VN
BankingFinancial ServicesInternational Finance and BankingWealth ManagementCorporate and Business Bankingretail bankingInsuranceRetail BankingInvestment BankingCommercial Banking
How many Customer Service & Support jobs are open in Kowloon, China right now?
There are currently 81 open customer service & support positions in Kowloon, China listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Kowloon, China?
Companies currently hiring include HSBC, Marriott International Hotels, Inc., AIA, Computershare, Morgan Stanley, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Kowloon, China?
Yes — 5 of the 81 open customer service & support positions offer remote or hybrid work (1 remote, 4 hybrid).
How do I apply for Customer Service & Support jobs in Kowloon, China?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.