Kowloon, Hong Kong, China · On-site
GCB 5 We are currently seeking a high calibre professional to join our team as a Senior Customer Relations Manager. In this role you will Handle escalated complaints from various channels via an end-to-end process from c…
Skills: Complaint Handling, Customer Relationship Management, AI Technology Optimization, Customer Journey Enhancement, Retail Banking
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Manage end-to-end escalated customer complaints to ensure resolution, retention, and adherence to regulatory standards. Leverage AI technology to optimize processes and recommend customer journey enhancements based on pain point analysis.
Requires a university degree and professional experience in financial institutions with a focus on complaint handling and customer-facing roles. Must be fluent in English, Cantonese, and Putonghua with a strong customer-centric mindset.
GCB 5
We are currently seeking a high calibre professional to join our team as a Senior Customer Relations Manager.
In this role you will
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to (Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks).
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
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Opening up a world of opportunity for our customers, investors, ourselves and the planet. We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers. HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges. To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
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There are currently 81 open customer service & support positions in Kowloon, China listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include HSBC, Marriott International Hotels, Inc., AIA, Computershare, Morgan Stanley, among others. Browse the listings above to see every active employer.
Yes — 5 of the 81 open customer service & support positions offer remote or hybrid work (1 remote, 4 hybrid).
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