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Full-time
bachelor degree, postgraduate degree
Medical Insurance, Personal Accidental Insurance, Group Term Life Insurance, Annual Health Checkup, Dental Benefits, OPD Benefits
Posted 13d ago
Apply by Aug 28
~40 hrs/week
Responsibilities
The Assistant Manager is responsible for managing collections processes for an allocated portfolio to meet targets for resolution, recovery, and normalization. This includes overseeing vendors, conducting field visits, and ensuring process hygiene and data security compliance.
Requirements
Candidates must possess a graduate or postgraduate degree and have 2-5 years of overall experience, with 2-4 years specifically in collections or team handling. Strong analytical, problem-solving, and stakeholder management skills are required for this role.
Full job description
About Us
SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.
SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.
Join us to shape the future of digital payment in India and unlock your full potential.
What’s in it for YOU
SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
Dynamic, Inclusive and Diverse team culture
Gender Neutral Policy
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to the overall development of an employee through comprehensive learning & development framework
Role Purpose
Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR.
Role Accountability
Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers
Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR
Ensure various critical segments as defined by business are reviewed and performance is driven on them
Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value
Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers
Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines
Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies
Ensure 100% data security using secured data transfer modes and data purging as per policy
Ensure all customer complaints received are closed within time frame
Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating
Ensure agencies raise invoices timely
Monitor NFTE ACR CAPE as per the collection strategy
Measures of Success
Portfolio Coverage
Resolution Rate
Normalization/Roll back Rate
Settlement waiver rate
Absolute Recovery
Rupee collected
NFTE CAPE
DRA certification of NFTEs
Absolute Customer Complaints
Absolute audit observations
Process adherence as per MOU
Technical Skills / Experience / Certifications
Credit Card knowledge along with good understanding of Collection Processes.
SBI Card was launched in 1998 with the State Bank of India, India's largest bank, as the majority stakeholder. In March 2020, SBI Card was listed on BSE and NSE. Today, SBI Card is India’s largest pure-play credit card issuer with over 22.1 million cards in force, as of FY26. Its wide array of products and services caters to a diverse range of customer segments across India, right from new-to-credit to super premium. The SBI Card brand is based on the value proposition of 'Make Life Simple'. The proposition manifests in SBI Card’s continuous efforts to simplify the lives of its customers, employees, and other key stakeholders. Customer centricity, supported by the values of trust and transparency, is core to SBI Card’s ethos.
Offices: Infinity Tower, DLF City Phase 2, Gurgaon, Haryana 122002, IN
Credit Cards & Value-added payment products and servicesFinancePaymentsFinancial ServicesPersonal Branding
How many Customer Service & Support jobs are open in Kolkata, India right now?
There are currently 316 open customer service & support positions in Kolkata, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Kolkata, India?
Companies currently hiring include Kotak Mahindra Bank, Accenture, Gear Inc., Digitide, HSBC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Kolkata, India?
Yes — 31 of the 316 open customer service & support positions offer remote or hybrid work (5 remote, 26 hybrid).
How do I apply for Customer Service & Support jobs in Kolkata, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.