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Full-time
bachelor degree
Performance Bonus, Full Salary During Probation, Private Health Insurance, Paid Vacation Days, Sick Leave, No Dress Code
Posted 45d ago
~40 hrs/week
Responsibilities
The role involves conceptualizing and creating training materials and strategies to facilitate employee onboarding and policy instruction. The trainer is also responsible for conducting training needs analysis and reviewing employee performance and learning.
Requirements
Candidates must have a bachelor's degree and at least one year of training experience within the BPO industry. Proficiency in English (C1 level) and Microsoft Office applications is required.
Full job description
Job Description:
We seek an experienced and motivated individual to join our team as a Moderation Trainer. In this role, your main responsibilities are:
Conceptualize training materials based on data and research;
Create training strategies, initiatives, and materials;
Test and review created materials;
Maintain a database of all training materials;
Instruct employee training and onboarding;
Review employee performance and learning;
Conduct training classes on policy/product;
Responsible for Training Needs Analysis and Knowledge transfer for any identified knowledge issues;
Job Requirement:
Proficient English (at least C1 level);
Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely.
Bachelors degree in any related field;
At least 1-year experience in training within the BPO industry;
Training and coaching skill experience is a plus;
Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) and Internet applications;
Ability to communicate clearly and concisely, both orally and in writing;
Knowledge of peoples learning patterns to design programs with excellent efficiency.
Benefits:
1. Salary and Benefits
Attractive salary with performance bonus;
Full salary during probation;
Private health insurance;
Paid vacation days with an annual increase in the number;
Sick leave;
No dress code is required. We appreciate your true talent!
Continuous and professional training to fully develop your potential;
Work closely with managers to promote services all over the world.
2. Working time:
5 shifts per week amounting to 48 hours, arranged by the company;
Able to work on shifts, weekends, and public holidays.
Interested candidates should submit their resume and a cover letter detailing their relevant experience and qualifications for the Moderation Trainer role. Shortlisted candidates will be contacted for an interview to further discuss their suitability for the position.
Accelerating your business into the new height through our tailor-fit BPO solutions.
Shift Gears. Drive Growth.
Industry
Outsourcing and Offshoring Consulting
Company size
5,001-10,000 employees
Founded
2007
Headquarters
Singapore, Central Singapore
LinkedIn followers
77,132
Empowering Global Brands Through Custom BPO Solutions
Gear Inc delivers business process outsourcing solutions designed to meet the unique challenges of leading enterprises. Our approach combines cutting-edge technology and global expertise to drive operational excellence, scalability, and measurable results.
Our workforce of 6,000+ individuals spans 24 countries and supports more than 75 languages. We partner with clients to build tailored engines of growth—whether streamlining operations, enhancing customer experiences, or accelerating innovation. Our commitment to secure, results-driven solutions ensures businesses achieve their goals efficiently, no matter the complexity.
Why Gear Inc?
✅ Custom Integration: Solutions evolve to precisely fit client needs
✅ Global Reach: Localized expertise with a worldwide perspective
✅ Tech-Driven: Cutting-edge technological capabilities are combined with hands-on expertise to future-proof your operations
For brands competing in dynamic markets, we are the partner who understands precision matters—in service delivery, client relationships, and long-term success.
Whether you need scalable contact center solutions, careful content moderation, secure financial services, detailed data management, end-to-end gaming support, or tailor-fit business solutions. Gear Inc provides the personal attention you expect with results-driven expertise to propel your business forward.
Visit GearInc.com to explore how we empower growth so you can focus on your core company functions.
- Website: https://www.gearinc.com/
- Facebook: https://www.facebook.com/GearIncGlobal/
- Instagram: @gearincglobal
- YouTube: http://www.youtube.com/@gearincglobal
Offices: 8 Eu Tong Sen Street, Singapore, Central Singapore 59818, SG
moderationcontent moderationimage moderationcontact center solutionscustomer servicecustomer experiencedata entrydata labelingand outsourcingGaming
How many Customer Service & Support jobs are open in Kolkata, India right now?
There are currently 316 open customer service & support positions in Kolkata, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Kolkata, India?
Companies currently hiring include Kotak Mahindra Bank, Accenture, Gear Inc., Digitide, HSBC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Kolkata, India?
Yes — 33 of the 316 open customer service & support positions offer remote or hybrid work (6 remote, 27 hybrid).
How do I apply for Customer Service & Support jobs in Kolkata, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.