Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply…
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Marriott International Hotels, Inc.
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Gold Loan Relationship Officer-LOANS AGAINST GOLD-Marketing Branches Operations
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Full-time
bachelor degree, postgraduate degree
Posted 40d ago
~40 hrs/week
Responsibilities
The Universal Banker Leader will manage daily operations at the branch, ensuring efficiency and a strong customer service culture. They will also lead the branch team to achieve operational and service KPIs while maintaining compliance with policies and procedures.
Requirements
Candidates should have a graduate or postgraduate degree with 5-10 years of experience in the banking industry. Familiarity with AI-enabled tools and strong interpersonal and communication skills are also preferred.
Full job description
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Business Descriptor
Within International Wealth and Personal Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.
Job Introduction
IWPB is executing a multiyear growth strategy, pivoted on positioning as a global bank, committed to the long-term India growth story, and bringing to India, its full scale of global capabilities. The Business is poised for growth and is currently also adding 20 more branches in phases to its existing fleet of 26 branches.
IWPB is looking for a proactive and customer focused Universal Banker Leader (UB - CSM) to lead all daily operations at the branch.
The (UB - CSM) will be responsible for optimizing branch efficiency, staff management and fostering a positive environment that enhances the customer experience. Towards this, the UB -CSM will lead the operations and service aspects at the branch.
A (UB - CSM) will play a crucial role in achieving the growth strategy especially given that Operations,Service culture is the main service differentiator in the industry.
Principal Responsibilities
The primary responsibilities of the UB - CSM will include but not limited to the following. A UB -CSM should
Independently manage the day-to-day Operations at branches across all teams. This covers Tellers, Customer Service, Lockers as well.
Own, lead and spearhead the branch operations hygiene by ensuring all actions at the branches are aligned to the local, Group and Regulatory policies and procedures.
Ensure that customer satisfaction is at the helm of all the actions undertaken at the branch by maintaining a strong customer service culture.
Lead and drive the HSBC principles, values and behaviors within the Branch team and ensure positive growth-oriented environment
Ensure satisfactory audits and positive branch operational score cards by identifying control gaps, taking corrective actions through various enablers such as internal reviews / branch hygiene checklists, reports checking etc.
Ensure timely, satisfactory, fair and transparent closures of all customer complaints by owning the customer and his/her grievances.
Deliver the Branch KPIs on Operations and Service at PACE.
Own and contribute, along with the Branch Manager, to the strategic goals of the business as outlined from time to time.
UB-CSM will have the Premier Service Manager, Teller Operator, Locker (where applicable) and the UBs reporting to the role.
The UB-CSM will also own up KPIs (sales) of the UB / PSM as applicable from time to time.
Education Qualifications / Certifications and Requirements:
Education Qualifications
Graduate / Postgraduate with a minimum of 5-10 years of experience in Banking Industry.
Pro-tip : Familiarity with AI-enabled tools is an advantage
Certifications
FEMA, NISM
Other Requirements
The applicant should
Deliver at PACE and have a hands-on approach
Be result oriented and dynamic
have brilliant Interpersonal and communication skills
Basic Banking Industry knowledge
Have Team management experience
Additional Information
Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited, India
Opening up a world of opportunity for our customers, investors, ourselves and the planet.
We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.
To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs
Offices: 8 Canada Square, London, E14 5HQ, GB · 1 Queen's Road Central, Central, Hong Kong, HK · Florida 201, Buenos Aires City, Buenos Aires Autonomous City 1005, AR · 425 5th Ave, New York, NY 10018, US · DUONG Dong Khoi 1, Ho Chi Minh City, Thanh Pho Ho Chi Minh, VN
BankingFinancial ServicesInternational Finance and BankingWealth ManagementCorporate and Business Bankingretail bankingInsuranceRetail BankingInvestment BankingCommercial Banking
How many Customer Service & Support jobs are open in Kolkata, India right now?
There are currently 316 open customer service & support positions in Kolkata, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Kolkata, India?
Companies currently hiring include Kotak Mahindra Bank, Accenture, Gear Inc., Digitide, HSBC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Kolkata, India?
Yes — 32 of the 316 open customer service & support positions offer remote or hybrid work (6 remote, 26 hybrid).
How do I apply for Customer Service & Support jobs in Kolkata, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.