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The Systems Engineer provides technical direction and expertise to support customers, focusing on product performance and root cause resolution. They are responsible for conducting field testing, developing technical bulletins, and aligning technology developments with market needs.
Requires a Bachelor of Science in a technical discipline such as engineering, packaging, chemistry, or physics. Candidates should have one to five years of experience in the closures or packaging industry with strong business acumen.
Job DetailsJob Location: Indianapolis - Indianapolis, IN 46278Duties and Responsibilities:
The candidate will plan, organize, direct, and monitor resources to:
Meet customer requirements to achieve customer satisfaction with products and services
Adopt a Customer/end consumer viewpoint/mindset
Provide the technical direction and expertise for their Customer Support Team within CSI mission, objectives, and policy
Engage in the System Engineer Network to ensure implementation of best practice learnings
Identify new opportunities for products and services
Collect, assess, and report competitor information
Provide shared accountability for planning and execution of Customer Support Team objectives and business plans
Comply with CSI's safety and environment policy and all other policies, procedures, and standards
Provide technical resource and sales assistance to National Account Managers, Customer Support Specialists, and customers
Involvement as required and representative for CSI in trade organizations
Resolve difficult situations with customers/clients- conflict management
Perform customer troubleshooting visits and startup support
Perform customer proactive visits
Communicate value to customers and account managers through value letters and value propositions
Provide opportunities to sell services and perform services such as Plastech, Headset/Spindle Exchange, Audits, CAPture, Closure Delivery/Inspection
Establish business relationships with contacts at key customers, suppliers, licensees, and other business partners
Provide linkage to Technology to insure technology developments meet market/customer/consumer needs
Provide linkage to Closure OFC’s to communicate field performance data, provide responsible settlement of claims and returns, and assist in root cause investigation/resolution
Plan, execute, analyze, report SRED’s using appropriate tools including Response Surface Methodology
Own and drive root cause resolution related to design and/or application through statistically sound designed testing methodology
Create new testing methodology, as required, to assure products meet Customer needs
Conduct technically focused competitive analysis of competitors products
Develop and provide critical closure and equipment operating parameters for new closures- technical bulletins
Develop training materials for new closures
Conduct laboratory and field testing of new closures using SRED’s including Response Surface methodology
Coordinate startups of new closures to market
Create ideas for new products by matching existing and new technologies with customer/consumer needs
Create new testing methodology, as required, to assure products meet Customer needs
Conduct technically focused competitive analysis of competitors products
Develop and provide critical closure and equipment operating parameters for new closures- technical bulletins
Develop training materials for new closures
Ensure that (where applicable) the supply chain is made aware of their food safety obligations as our partner in the quest to deliver a safe product to the consuming public.
Educational and Other Skill RequirementsEducational and Other Skills Requirements:
Bachelor of Science degree in a technical discipline i.e. engineering, packaging, chemistry, physics, or equivalent experience.
One to five years experience in an organization developing the referenced skills.
Experience in closures/packaging industry.
Systems understanding of our closure, closure machinery, and packaging equipment products, as well as our customers, competitors, and co-suppliers products is required.
Broad based business understanding is mandatory.
The application of sound business practices through the knowledge and understanding of internal structures of organizations and how the missions and goals of each functional area work together to support the overall mission and goals of the Company is mandatory.
High ambition and motivation.
Personally productive and self-managing; secure in one’s ability to make decisions and perform the job.
Ability to adapt work practices, priorities, or procedures in response to changing conditions or multiple work demands.
Ability to communicate data or arguments in a manner that gains agreement or acceptance through utilization of appropriate interpersonal style.
High degree of stress tolerance.
High level of listening and communication skills.
Ability to extract, combine, and interpret relevant data from multiple sources.
Ability to understand trends and apply information to draw conclusions.
High level of planning and organizational skills.
Proven track record in Technical Customer Service, trouble shooting, and root cause resolution.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Closure Systems International, Inc., is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, veteran status, disability, sexual orientation, gender identity or national origin.
Closure Systems International provides superior plastic and aluminum bottle caps and closures along with highspeed capping equipment systems as well as expert technical service and training support worldwide.
Offices: 7702 Woodland Dr, Indianapolis, IN 46278, US · 5375 Zinnia St, Arvada, Colorado 80002-1743, US
View all jobs at Closure Systems IncThere are currently 3,243 open customer service & support positions in Indianapolis, IN listed on Clera. New openings are added daily as companies post roles.
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