Hobart, Tasmania, Australia · On-site
Company Description At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and …
Skills: Cash Handling, Tendering Transactions, Multi-channel Fulfilment, Stock Integrity, Telephone Management
JB Hi-Fi & The Good Guys
Hobart, Tasmania, Australia • On-site
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Deliver effective store administration including cash handling, stock integrity, and multi-channel fulfilment. Support a sales-focused culture by resolving customer queries and maintaining high-quality in-store merchandising.
Candidates should possess strong customer focus and the ability to drive results under pressure. Self-awareness and a commitment to continuous product knowledge improvement are essential.
At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.
We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.
Great careers start at The Good Guys – begin your journey with us today.
Why join The Good Guys?
Reporting to the Customer Service Manager, the Customer Service Team Member is an integral member of our customer facing team and will effectively deliver store operations activities in support of a sales focused culture and profitable sales growth.
Key Responsibilities
Deliver effective store administration in line with standard procedures, including:
Cash handling and tendering transactions
Store multi-channel fulfilment and stock integrity
Telephone management and enquiries
Marketing and promotional activity
Contribute to financial performance through effective inventory management and management of controllable expenses.
Manage all sales channel fulfilment in line with procedures.
Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required.
Contribute to The Good Guys brand and store experience through quality merchandising, in-store marketing and presentation.
Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities.
Key Competencies for Success in This Role
If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.
The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!
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