Greensboro, North Carolina, United States · Hybrid
$42k–$60k/yr
At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that un…
Skills: Bilingual, Spanish, English, Collections, Customer service
Lowe's Companies, Inc.Greensboro, North Carolina, United States · On-site
Your Impact at Lowe's As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's store. If …
Skills: Merchandising, Planogram reading, Product display, Inventory management, Customer service
Greensboro, North Carolina, United States · On-site
There’s a Place for You at Capital A career at Capital Electric is more than a job. You’re investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Capi…
Skills: Driving, Box truck operation, Loading and unloading, Shipping manifests, Truck maintenance
Lowe's Companies, Inc.Greensboro, North Carolina, United States · On-site
Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for…
Skills: Customer service, Retail technology, Computer literacy, Communication, Merchandising
Greensboro, North Carolina, United States · On-site
$73k–$122k/yr
Where Ambition Meets Innovation Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more…
Skills: Investment Research, Financial Planning, Asset Allocation, Business Analytics, Portfolio Performance Analysis
Greensboro, North Carolina, United States · On-site
$20/hr–$21/hr
Compensation Data Starting Pay: $20.00 - $21.50 dependent on experience $1000 Sign On Bonus Company Overview For more than 70 years, TBC Corporation has been a leader in the mobility industry and one of North America’s l…
Skills: Delivery driving, Warehouse operations, Inventory management, DOT regulation compliance, Customer service
Lowe's Companies, Inc.Greensboro, North Carolina, United States · On-site
Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for…
Skills: Customer service, Retail technology, Computer literacy, Basic arithmetic, Communication
Greensboro, North Carolina, United States · On-site
Overview To gain the skills, knowledge, and expertise to be considered a successful Deli Manager. To supervise and ensure that Lowes Foods guest service, merchandising programs, and departmental operations are maintained…
Skills: Deli operations, Supervision, Staff training, Inventory management, Merchandising
Greensboro, North Carolina, United States · On-site
$70k–$150k/yr
"Your customer doesn't care how much you know until they know how much you care!" Founded in 1976, and based out of Alexandria, VA, Michael and Son Services, Inc. is the premier provider of Electrical, Plumbing, HVAC, an…
Skills: Plumbing, Pipe installation, Pipe repair, Drainage systems, Fixture installation
Greensboro, North Carolina, United States · On-site
$22/hr–$28/hr
Carolina Industrial Products is seeking to hire a full-time Battery Service Technician to repair industrial forklift batteries and chargers in the field. Are you a highly motivated individual with excellent customer serv…
Skills: Mechanical aptitude, Electrical aptitude, Troubleshooting, Customer service, Communication skills
Greensboro, North Carolina, United States · On-site
Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Since 2005, Crossroads has been at the forefront of treating…
Skills: Customer Service, Patient Intake, Financial Record Keeping, Clerical Support, Logistical Support
Lowe's Companies, Inc.Greensboro, North Carolina, United States · On-site
Your Impact at Lowe’s As a Receiver/Stocker, you help keep the store clean, safe, and ready for customers by accurately receiving freight, stocking shelves, and organizing merchandise and top stock. You’ll unload deliver…
Skills: Freight unloading, Stocking, Inventory handling, Customer service, Forklift operation
Greensboro, North Carolina, United States · On-site
What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future…
Skills: Technical support, Aviation regulations, Airframe & Powerplant license, Composite structures, Metal structures
Lowe's Companies, Inc.Greensboro, North Carolina, United States · On-site
Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for…
Skills: Customer service, Retail technology, Communication, Merchandising, Problem solving
Greensboro, North Carolina, United States · Hybrid
$45k–$53k/yr
Position Summary The Sales Coordinator provides dedicated front-end support to the sales organization, helping Account Managers respond to leads, develop opportunities, support proposals, and efficiently support moving p…
Skills: Sales support, Customer service, Inside sales, Project coordination, CRM
Charlotte, North Carolina, United States · Hybrid
Compass Financial Partners, a division of MMA Securities LLC. Senior Compliance Client Service Manager Our not-so-secret sauce Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of ha…
Skills: Client service management, Relationship management, ERISA compliance, Defined contribution financial products, Plan design
Lowe's Companies, Inc.Greensboro, North Carolina, United States · On-site
Your Impact at Lowe's As a Lowe's cashier, you'll ensure every customer exits Lowe's on a high note. Your work helps our stores positively serve our customers and communities by providing a quick, friendly checkout exper…
Skills: Customer service, Cash handling, Point of sale systems, Arithmetic, Communication
Greensboro, North Carolina, United States · On-site
$22/hr–$28/hr
Carolina Industrial Products Field Service Technician – Industrial Equipment Company Vehicle Provided Carolina Industrial Products is seeking a motivated and mechanically inclined Field Service Technician to join o…
Skills: Mechanical aptitude, Troubleshooting, Electrical knowledge, Preventative maintenance, Customer service
Greensboro, North Carolina, United States · On-site
OVERVIEW Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, …
Skills: Sales, Customer Service, Makeup Application, Skincare Analysis, Product Demonstration
Greensboro, North Carolina, United States · On-site
AutoZone’s store teams are the frontline of WOW! Customer Service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers …
Skills: Customer service, Automotive parts knowledge, Sales, Inventory management, Diagnostic tools
Greensboro, North Carolina, United States • Hybrid
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The specialist resolves customer delinquency through negotiation and problem-solving while adhering to company and federal guidelines. They manage a portfolio of accounts, perform outbound collection calls, and assist borrowers with mortgage-related inquiries.
Candidates must have a high school diploma or equivalent and be bilingual in Spanish and English. Previous experience in collections, call centers, or loan servicing is considered a plus.
At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people—which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential.
POSITION TITLE: Bilingual Account Resolution Specialist - (Non – LO – Servicing)
JOB STATUS: Full Time/Hourly
DEPARTMENT: Loan Servicing
REPORTS TO: Team Lead
Hybrid – 4 days in-office, 1 day remote after training
M-F 8:30-5:30pm four days a week, 11am-8pm one day a week
The expected base pay range for this position is from $22.43 to $23.93 plus additional bonus opportunity resulting in an expected total annual compensation of $42,000 to $60,000. Top performers have the potential to earn between $50,000 and $60,000 annually.
The annual compensation range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs.
Secured training bonus which will be paid in 4 installments of $550 a month for the first 4 months of hire.
The Bilingual Account Resolution Specialist resolves customer delinquency through negotiation and problem-solving, while strictly adhering to and demonstrating knowledge of company, state, and federal guidelines. This role reports to the Team Lead and achieves success by educating customers on the importance of paying in a timely manner, providing excellent customer service, and recognizing and determining suitability of assistance options for our customers when applicable, using various tools and negotiation techniques.
Account Management
Performs account reviews and audits of severely delinquent accounts for proper action and resolution with the monthly goal of resolving the specified number of past due accounts.
Performs an average of 100 outbound calls daily to collect on past due mortgage payments, resolve delinquency, identify loss mitigation opportunities, and address customer concerns.
Services a portfolio of 1,700-2,000 accounts, by assisting borrowers with mortgage-related questions and inquiries.
Assists customers with inquiries relating to escrow, insurance claims, VMF online portal offerings, loan documents, etc. in a patient and customer focused manner.
Performs outbound email communication with customers.
Handles timelines and actions specific to Consumer Lending loans.
Achieves log-in time requirements and assists other departments (customer service, legal) as needed with phone coverage.
Analyzes Debt and income information to set-up and review payment plans.
Documents mortgage collections system with all activities and communications.
Administrative Tasks
Orders and reviews home occupancy inspections.
Ensures timely sending and processing of Loss Mitigation Paperwork and Document Requests (utilizes mail, email, and DocuSign).
Inputs and documents customer complaints, escalating to leadership when required.
Reviews accounts for legal and repossession input by creating summaries and sending them to supervisor for approval, requests value opinions as required for legal actions.
Attends various meetings and trainings, such as team and department meetings, coaching and call quality meetings, monthly training, and other meetings as required.
Other duties as assigned
This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.
Education: High School diploma or equivalent required.
Experience: 0-1 year experience.
MUST be Bilingual in both Spanish and English
Previous experience in a Collections, Call Center or Loan Servicing environment a plus.
Basic computer skills with ability to type at least 25 wpm.
Working knowledge of the View/AS400 system.
Great attention to detail and organizational skills.
Ability to communicate effectively and efficiently via phone, email, and person to person.
Capability of gathering facts accurately, analyzing causes, evaluate alternate solutions, and arrive at sound conclusions on action to be taken.
Ability to manage multiple initiatives and/or conflicting responsibilities.
Goal oriented, self-motivated personality with the capacity to meet and exceed assigned goals.
Ability to effectively collaborate and work in a team environment.
Willingness to learn, strong work ethic and work across many teams and business units.
Great attention to detail, organizational skills, and time management.
Must be able to remain in a stationary position 75% of the time.
Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.
Will be communicating via phone, Teams, and Zoom.
Must be able to exchange accurate information at all times.
Must be able to identify and assess account status and determine appropriate process.
Will constantly work in a state-of-the-art indoor temperature controlled, sealed window office environment.
BENEFITS:
Medical and Dental Plan with Prescription Coverage and Vision.
Competitive benefits including 401(K) includes 100% company match of the first 4%.
Paid time off days (PTO), maternity/paternity leave, and holidays.
Community involvement including Volunteer Paid Time Off (VTO).
Tuition Assistance for your first degree
Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.
Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
Collaborative and energetic work environment.
Professional development and promotional opportunities.
Competitive bonus programs.
Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Business Unit -
Vanderbilt MortgageFounded in 1956, Clayton is a leading single-family, values-driven home builder committed to opening doors to a better life through homeownership. The company’s portfolio includes a comprehensive range of modern manufactured, Tiny, CrossMod® and modular housing. In 2025, Clayton built more than 59,000 homes nationwide. Clayton remains committed to delivering attainable, sustainably-built housing with a lower cost of homeownership and creating world-class experience for customers and team members. For more information, visit claytonhomes.com. Watch our recruitment video here: http://bit.ly/3VKeV3V Potential job seekers: We are aware of multiple cases where individuals have been posing as our recruiters and contacting job seekers with fake job opportunities. If you have experienced this activity, please immediately file a complaint to the Internet Crime Complaint Center at www.ic3.gov.
Offices: Maryville, Tennessee 37804, US
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