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Mid level$1.1B raised
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Full-time
Commission Structure, Employment Visa, Medical Insurance, Annual Air Ticket, Precious Metals Product Training, Career Progression Opportunities
Visa sponsorship available
Posted 28d ago
~40 hrs/week
Responsibilities
Manage the showroom experience by guiding clients through the investment process for premium precious metals. Handle high-value transactions, ensure AML/KYC compliance, and promote wealth protection services.
Requirements
Requires 2-4 years of experience in premium retail, luxury goods, or financial services with a focus on high-net-worth clients. Must be fluent in English and possess strong numerical skills for purity and pricing calculations.
Full job description
About the Company
Our client is a well-established international organization specializing in precious metals and wealth preservation solutions, serving individual and high-net-worth investors across multiple global markets.
With a strong reputation built on trust, transparency, and exceptional customer service, the company provides investment-grade precious metals, secure storage solutions, and buyback services.
The business continues to expand its presence across the GCC and offers employees structured career progression, ongoing professional development, and exposure to high-value clientele.
Joining this team provides an opportunity to build a long-term career within one of the world's fastest-growing alternative investment sectors.
Job Brief
We are seeking a professional and customer-focused Retail Consultant to deliver an exceptional showroom experience while helping clients invest in premium precious metals.
You will guide walk-in customers and scheduled appointments through the investment process, build trust with clients, present investment products, manage high-value transactions, and promote additional wealth protection services.
Responsibilities
Welcome and qualify showroom visitors, referrals, and appointments.
Present investment-grade gold and silver bars, coins, and branded products.
Educate clients on purity, certification, provenance, and investment benefits.
Explain live pricing, spreads, settlement procedures, and market movements.
Handle high-value transactions accurately and professionally.
Complete AML/KYC and source-of-funds documentation.
Generate invoices and maintain transaction records.
Cross-sell secure storage and buyback services.
Coordinate with internal teams regarding buyback requests.
Maintain showroom presentation and comply with inventory security procedures.
Deliver an exceptional customer experience that drives repeat business.
2–4 years' experience in premium retail, luxury jewellery, bullion, luxury watches, or premium financial services.
The Greater Change is an HR Outsourcing firm based in Dubai, dedicated to providing comprehensive HR solutions for small and medium-sized businesses. We offer a Dedicated HR Manager, Strategic HR Adviser, and a contemporary HRMS system to efficiently manage your HR needs.
Our team consists of certified HR professionals who are well-versed in labor laws , compliance and industry best practices ensuring that your business adheres to all regulatory requirements. With their expertise, we deliver both strategic and tactical HR interventions that drive long-term profitability and sustainable business growth.
Committed to making a positive impact, we allocate 5% of our overall profit to pro bono services, addressing pressing challenges such as intolerance, health risks, climate change, and social justice.
Offices: Motor City, Dubai, AE
Talent searchBusiness strategyBusiness process excellenceCulture transformationHuman resourcesLeadership developmentrecruitmenthead huntingrenewablesand recruitment
How many Customer Service & Support jobs are open in Dubai, United Arab Emirates right now?
There are currently 1,281 open customer service & support positions in Dubai, United Arab Emirates listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Dubai, United Arab Emirates?
Companies currently hiring include Marriott International Hotels, Inc., Accor, Minor Hotels, IHG Hotels & Resorts, Al-Futtaim, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Dubai, United Arab Emirates?
Yes — 101 of the 1281 open customer service & support positions offer remote or hybrid work (20 remote, 81 hybrid).
How do I apply for Customer Service & Support jobs in Dubai, United Arab Emirates?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.