Beirut, Beirut Governorate, Lebanon · On-site
Job Title Specialist - Renewals Job Scope The Specialist - Renewals supports the renewal of software maintenance and subscription contracts. This role works closely with customers, channel, and internal stakeholders to e…
Skills: Renewals Management, Customer Retention, CRM, Salesforce, Forecasting
Dubai, Dubai, United Arab Emirates · On-site
$7k–$8k/mo
Company: IIQAF Group Location: Dubai, United Arab Emirates Industry: Hospitality Employment Type: Full-Time Salary: AED 7,000 – AED 7,500 per month Job Summary IIQAF Group is seeking a highly organized, creative, and cus…
Skills: Event Coordination, Event Management, Event Planning, Hospitality Management, Conference Planning
Dubai, Dubai, United Arab Emirates · On-site
$5k–$6k/mo
Company: IIQAF Group Location: Dubai, United Arab Emirates Industry: Hospitality Employment Type: Full-Time Salary: AED 4,500 – AED 5,500 per month Job Summary IIQAF Group is looking for a dedicated, reliable, and detail…
Skills: Housekeeping, Room Cleaning, Hospitality Services, Sanitation, Hygiene Standards
Dubai, Dubai, United Arab Emirates · On-site
Job Location: La Suite Dubai Hotel & Apartment NH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfu…
Skills: Front Office Operations, Guest Service Excellence, Leadership, Team Supervision, Problem Solving
Dubai, Dubai, United Arab Emirates · Hybrid
$48k–$88k/yr
Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capito…
Skills: Program Operations, Student Services, Event Planning, Academic Support, Logistics Management
Dubai, Dubai, United Arab Emirates · On-site
Job Description Purpose Support and assist Relationship Managers in acquiring, onboarding, servicing and retaining clients to deliver overall business goals, managing complex client situations. Where required liaise dire…
Skills: Client Relationship Management, Banking Products, Risk Management, KYC/AML Compliance, Wealth Management
Dubai, Dubai, United Arab Emirates · On-site
Schweitzer Engineering Laboratories is hiring a Customer Services Representative to support sales and marketing activities, coordinate orders and logistics, and provide exceptional customer support throughout the order j…
Skills: Sales Administration, Microsoft Excel, Reporting, Customer Support, Order Coordination
Marriott International Hotels, Inc.Dubai, Dubai, United Arab Emirates · On-site
JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position…
Skills: Front Office Management, Guest Services, Staff Supervision, Conflict Resolution, Financial Performance Management
Dubai, Dubai, United Arab Emirates · On-site
Position Objective: The position is responsible represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience in addition to perform various o…
Skills: Customer Service, Sales Achievement, Inventory Management, Visual Merchandising, POS Operation
Dubai, Dubai, United Arab Emirates · On-site
• Client Relationship Management: Build and nurture strong relationships with key eCommerce clients, acting as their primary point of contact for all account-related matters. • Sales & Revenue Growth: Develop and execute…
Skills: Client Relationship Management, Sales Growth, Performance Optimization, Campaign Management, Contract Negotiation
Dubai, Dubai, United Arab Emirates · On-site
Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering …
Skills: Inside Sales, Telesales, CRM Proficiency, Negotiation, Objection Handling
Marriott International Hotels, Inc.Dubai, Dubai, United Arab Emirates · On-site
POSITION SUMMARY Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide ran…
Skills: Housekeeping, Cleaning, Guest Relations, Time Management, Attention To Detail
Dubai, Dubai, United Arab Emirates · On-site
Company Description Join Grand Mercure Dubai City, a 5-star Accor hotel where local culture meets world-class hospitality. With 361 rooms, diverse dining venues, modern meeting facilities, and a passionate team, we are c…
Skills: Cleaning, Guest Service, Attention To Detail, Time Management, Communication Skills
Dubai, Dubai, United Arab Emirates · On-site
Company Description Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah. Nestled amongst lush greenery on the idyllic sh…
Skills: Customer Service, Communication Skills, Order Taking, Time Management, Payment Processing
Dubai, Dubai, United Arab Emirates · Hybrid
To complement our team in the United Arab Emirates, we are looking for an Arabic-speaking Dedicated Luxury Travel Consultant in the area of Luxury Lifestyle Management to cover our overnight shifts. Ten Group is the glob…
Skills: Arabic Proficiency, English Proficiency, Luxury Travel Planning, GDS Proficiency, Amadeus
Marriott International Hotels, Inc.Dubai, Dubai, United Arab Emirates · On-site
POSITION SUMMARY Our Spa Specialists play an important role in support of a number of vital Spa functions. At our hotels these associates work to build an experience that is memorable and unique – with Spa services on th…
Skills: Guest Relations, Appointment Scheduling, Payment Processing, Retail Sales, Reservation Software Management
Dubai, Dubai, United Arab Emirates · On-site
Company Description Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah. Nestled amongst lush greenery on the idyllic sh…
Skills: Customer Service, Communication Skills, Time Management, Food Service, Order Taking
Dubai, Dubai, United Arab Emirates · On-site
Company Description We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. At Ennismore, we a…
Skills: Reservations Management, Customer Service, Upselling, Property Management Systems, Opera
Dubai, Dubai, United Arab Emirates · Remote OK
What you will do: Contribute towards accelerating growth and exceeding customer expectations. Execution of Oracle Services strategy throughout the territory – delivery of services Bookings and Renewals. Closes business, …
Skills: Sales Execution, Pipeline Management, Customer Relationship Management, Digital Transformation, Upselling
Dubai, Dubai, United Arab Emirates · On-site
Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering …
Skills: Inside Sales, Telesales, CRM Proficiency, Negotiation, Objection Handling
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The role focuses on managing the renewal of software maintenance and subscription contracts to maximize customer retention and recurring revenue. Key tasks include preparing quotations, monitoring expiration dates, and collaborating with channel partners and internal stakeholders.
Candidates must have a Bachelor's degree in Business Administration or a related field. Required experience includes 1-2 years in sales support, renewals, or commercial operations, with proficiency in CRM systems like Salesforce.
Specialist - Renewals
The Specialist - Renewals supports the renewal of software maintenance and subscription contracts. This role works closely with customers, channel, and internal stakeholders to ensure timely renewals, maximize customer retention, and maintain recurring revenue
Monitor upcoming support expiration dates and proactively engage with customers and the channel regarding renewals.
Prepare and share renewal quotations based on vendor policies, 90 days in advance.
Follow up with the customer to identify and resolve renewal-related issues, in coordination with internal stakeholders, to drive timely renewal closure.
Collaborate with distributors and resellers to monitor renewal progress, identify potential risks, and ensure timely renewal closure.
Ensure renewal opportunities are accurately maintained in the CRM system, including customer details, renewal status, expected close dates, and forecast information.
Maintain a rolling 120-day renewal forecast and submit reports highlighting expected revenue and high-risk opportunities weekly.
Ensure compliance with vendor licensing policies and internal business processes.
Bachelor’s degree in Business Administration or any other related field.
1–2 years of experience in sales support, inside sales, renewals, or commercial operations.
Experience using CRM/ERP systems, preferably Salesforce.
Strong attention to detail, organizational, and communication skills.
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Midis Group is an international organization bringing the world’s leading technology brands and ICT solutions to customers across Eastern Europe, the Middle East, and Africa. As one of the original World Economic Forum 100 Global Growth Companies, the Midis Group is known for its advanced offerings in system integration, software/hardware solutions, retail and distribution coverage, along with IT infrastructure and power solutions. Our vibrant culture is all about ethical business practices and delivering value that makes us the ideal growth partner to achieve more with your business and technology. Our reputation — built on integrity, entrepreneurial spirit, local expertise, and proven results — sets us apart. And the success of our Group is only possible thanks to our 7500+ employees serving 70+ countries. We don’t just open doors, we unlock opportunities.
Offices: Corniche al Nahr ,Holcom Bldg, EMEA, 17-5002, LB · 14, Rue du Bas Marin, Paris, Orly 94537, FR · Graphisoft park DT/D épület Ángel Sanz Briz út 13, Budapest, Budapest 1031, HU · Fatima Al Zahraa, Riyadh, Al Rabwa Area, Al Malaz 11511, SA · Tecom Area of Al Barsha, Sheikh Zayed Road, Cayan Building 6601, Dubai, Tecom ., AE
There are currently 1,281 open customer service & support positions in Dubai, United Arab Emirates listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Marriott International Hotels, Inc., Accor, Minor Hotels, IHG Hotels & Resorts, Al-Futtaim, among others. Browse the listings above to see every active employer.
Yes — 101 of the 1281 open customer service & support positions offer remote or hybrid work (20 remote, 81 hybrid).
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