Dubai, Dubai, United Arab Emirates · On-site
Service Designer - Join Our Talent Pool Impact A Better Future At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future. We have been operating in…
Skills: Customer Research, Service Design, Journey Mapping, Persona Creation, Prototyping
Dubai, Dubai, United Arab Emirates · Remote Solely
ABOUT US Fakeeh Health is a pioneering healthcare group brought to the UAE by the esteemed founders of Fakeeh Care Group, KSA. With a strong legacy in clinical excellence, research & innovation, and academic integration,…
Skills: Insurance Coordination, Patient Communication, Claims Processing, Eligibility Verification, Pre-Authorization
Dubai, Dubai, United Arab Emirates · On-site
Who are we? A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transm…
Skills: Luxury Retail, Clienteling, Relationship Building, Interpersonal Communication, Customer Experience
Dubai, Dubai, United Arab Emirates · On-site
Closing date: 13/08/2026 Number of positions: 1 Recruiter name: Larla Anne Brazil Landicho Reference number: 72029 MAIN PURPOSE OF JOB Lead the delivery of a seamless, premium maternity journey by fully supporting the pa…
Skills: Antenatal Care, Intrapartum Care, Postnatal Care, VIP Concierge Management, Patient Safety Standards
Dubai, Dubai, United Arab Emirates · On-site
$6k–$7k/mo
Company: IIQAF Group Location: Dubai, United Arab Emirates Industry: Insurance Employment Type: Full-Time Salary: AED 6,000 – AED 7,000 per month Job Summary IIQAF Group is seeking a detail-oriented and customer-focused …
Skills: Insurance Claims, Claims Processing, Claims Administration, Claims Settlement, Claims Investigation
Dubai, Dubai, United Arab Emirates · On-site
$7k–$8k/mo
Company: IIQAF Group Location: Dubai, United Arab Emirates Industry: Insurance Employment Type: Full-Time Salary: AED 7,000 – AED 7,500 per month Job Summary IIQAF Group is looking for a professional and customer-focused…
Skills: Customer Service, Customer Support, Customer Care, Client Relationship Management, Insurance Customer Service
Dubai, Dubai, United Arab Emirates · On-site
Job Description Purpose of the role To assist relationship managers to effectively manage their client portfolios and optimise the client experience. Accountabilities Maintenance of client information, management of cont…
Skills: Private Banking, Wealth Management, Financial Instruments, Client Servicing, Risk Management
Dubai, Dubai, United Arab Emirates · Hybrid
Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As emplo…
Skills: B2B Sales, Account Management, Customer Retention, Cross-selling, Upselling
Dubai, Dubai, United Arab Emirates · On-site
WE’RE HIRING FOR A DESKTOP SUPPORT ENGINEER IN DUBAI! Excis is a global IT support leader, driven by innovation and collaboration. We are seeking a customer-focused and enthusiastic Onsite IT Support Engineer with a pass…
Skills: Windows 10/11, Microsoft 365, Active Directory, Azure AD, SCCM
Dubai, Dubai, United Arab Emirates · On-site
Closing date: 13/08/2026 Number of positions: 1 Recruiter name: Larla Anne Brazil Landicho Reference number: 72029 MAIN PURPOSE OF JOB Lead the delivery of a seamless, premium maternity journey by fully supporting the pa…
Skills: Midwifery, Patient care, Clinical risk management, VIP concierge services, Patient safety
Dubai, Dubai, United Arab Emirates · On-site
Company Description Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A to…
Skills: Guestroom Cleaning, Dusting, Vacuuming, Bathroom Cleaning, Linen Management
Dubai, Dubai, United Arab Emirates · On-site
Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering …
Skills: Auto-loan Processing, CRM Management, Documentation Management, Stakeholder Coordination, Process Optimization
Dubai, Dubai, United Arab Emirates · On-site
The job holder is responsible for offering customers financial guidance, advising on suitable products and services, and assisting with their banking needs. The role requires the job holder to provide customers with info…
Skills: Financial Guidance, Customer Service, Cross-selling, Banking Products, Relationship Management
Dubai, Dubai, United Arab Emirates · On-site
Job Brief: We are looking for a driven and client-focused Junior Account Executive to support the growth and servicing of key eCommerce and cross-border logistics accounts. The successful candidate will assist in managin…
Skills: Account Management, Logistics Coordination, CRM Usage, Client Relationship Management, Cross-Border Shipping
Dubai, Dubai, United Arab Emirates · On-site
Aster DM Healthcare Limited is one of the largest private healthcare service providers operating in multiple GCC states and is an emerging healthcare player in India. With an inherent emphasis on clinical excellence, we …
Skills: Service Excellence, Patient Experience, Healthcare Management, Customer Service
Dubai, Dubai, United Arab Emirates · On-site
$3k–$3k/mo
We are seeking a reliable and experienced Light Vehicle Driver to join our team. This role involves the safe and efficient transportation of vehicles, staff, and company assets. The ideal candidate will have a strong und…
Skills: Driving, Vehicle maintenance, Logistics, Customer service, Route planning
Dubai, Dubai, United Arab Emirates · On-site
Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering …
Skills: Operations Management, Project Management, Supply Chain Management, Logistics, Inventory Management
Dubai, Dubai, United Arab Emirates · On-site
Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering …
Skills: Operations Management, Project Management, Supply Chain Management, Logistics, Inventory Management
Dubai, Dubai, United Arab Emirates · On-site
Responsible to provide a range of duties including greeting patients when they enter the medical facility, confirming and registration of new patients, billing, insurance, answering calls and checking emails on a regular…
Skills: Patient Registration, Medical Billing, Insurance Processing, Patient Greeting, Call Handling
Dubai, Dubai, United Arab Emirates · On-site
Job Summary Cartrack UAE is looking for a proactive, analytical and detail-oriented individual to join our Finance team. The successful candidate will be responsible for billing, accounts receivable, collections, custome…
Skills: Billing, Accounts Receivable, Collections, Customer Account Reconciliation, Credit Control
Dubai, Dubai, United Arab Emirates • On-site
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Conduct customer research and use design thinking to create actionable insights and service design deliverables for clients. Support business development efforts through proposals and pitch meetings to improve customer experience in the UAE and KSA.
Requires a bachelor's or master's degree with at least 2 to 4 years of experience in service design, user experience, or experience consulting. Proficiency in design tools such as Adobe Suite, Miro, and Figma is expected.
Service Designer - Join Our Talent Pool
Impact A Better Future
At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future.
We have been operating in the Middle East since 1947 and have a profound understanding of the region.
With over 4,500 colleagues here, we support governments across defence, space, transport, emergency services, justice and migration, and other vital public services. Our core capabilities span service design and advisory, customer experience, complex programme management, systems integration, and asset and facilities management, alongside environmental and case management services.
Guided by our unique service model, we work together with clients and partners to achieve long-term visions and tackle some of the world’s most complex challenges.
Your Opportunity
At Serco, our purpose is to be a trusted partner of governments, delivering superb public services that transform outcomes and make a positive difference for our fellow citizens.
ExperienceLab is Serco’s people-centered design and innovation agency – a global brand across 4 locations. ExperienceLab’s vision is a world better designed for everyone. We’re creating it by bringing human insight to life.
The purpose of this role is to deliver actionable insights to current and future clients, in addition to supporting business development efforts in customer experience across the UAE and KSA. An ideal candidate should have strong communication skills both verbal and written and have the ability to work collaboratively and communicate with clients about design methodologies and artefacts.
This role can be based in our corporate office in Dubai.
Key Accountabilities
Specific Requirements
Undergraduate degree and or masters degree.
A minimum of 2 or 4 years and more of relevant experience in a relevant role is expected, ideally in a customer research, service design or experience consulting role.
Relevant experience in service design or related role such as user experience design or design research
Knowledge of existing and emerging service design tools and methods (Adobe suite, Miro, Figma etc...)
Join Us
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit careers.serco.com for more information.
We support the UK military and its partners by providing maintenance and facilities management services
We’re proud to support the UK military providing maintenance and facilities management services for the built estate and for service families’ homes on behalf of the Defence Infrastructure Organisation, which is part of the Ministry of Defence.
Offices: ., GB
There are currently 1,281 open customer service & support positions in Dubai, United Arab Emirates listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Marriott International Hotels, Inc., Accor, Minor Hotels, IHG Hotels & Resorts, Al-Futtaim, among others. Browse the listings above to see every active employer.
Yes — 101 of the 1281 open customer service & support positions offer remote or hybrid work (20 remote, 81 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
