Dubai, Dubai, United Arab Emirates · On-site
Job Requisition ID: 179541 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emi…
Skills: Customer Service, Communication, Interpersonal Skills, Job Card Preparation, Cost Estimation
Dubai, Dubai, United Arab Emirates · On-site
ABOUT THE FUNCTION This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless service experience. To supervise and…
Skills: Guest Experience, Children's Activity Supervision, Hospitality Management, Emotional Intelligence, English Communication
Dubai, Dubai, United Arab Emirates · On-site
Position Summary As an AOG Duty Manager at Jet Aviation, you will be responsible for providing successfully driving the AOG support to Jet Aviation's customers. The team of AOG Duty Managers provide 24/7 service coverage…
Skills: Aircraft Project Management, AOG Support, SAP, Salesforce, Customer Service
Dubai, Dubai, United Arab Emirates · On-site
$6k–$7k/mo
Company: IIQAF Group Location: Dubai, United Arab Emirates Industry: Hospitality Employment Type: Full-Time Salary: AED 6,000 – AED 7,000 per month Job Summary IIQAF Group is seeking a professional, customer-focused, and…
Skills: Customer Service, Call Handling, Reservation Management, Conflict Resolution, CRM Software
Dubai, Dubai, United Arab Emirates · On-site
$6k–$7k/mo
Company: IIQAF Group Location: Dubai, UAE Industry: Hospital / Health Care Salary: AED 5,500 – AED 6,500 per month Job Type: Full-Time Job Overview IIQAF Group is seeking a highly organized and proactive Administrative A…
Skills: Office Administration, Healthcare Administration, Document Management, Scheduling, Patient Coordination
Dubai, Dubai, United Arab Emirates · On-site
Who we are: GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistic…
Skills: Store Management, Sales Driving, Visual Merchandising, Customer Service, Team Coaching
Dubai, Dubai, United Arab Emirates · On-site
Company Description Raffles Hotels & Resorts The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished…
Skills: Guest Relationship Management, Service Recovery, Emotional Intelligence, Cultural Sensitivity, Attention To Detail
IHG Hotels & ResortsDubai, Dubai, United Arab Emirates · On-site
Duties and Responsibilities As Reservation Host, I will assume full responsibility for the efficient operation in the following: • Run daily reports for Reservation department, operational departments, Sales & Marketing.…
Skills: Reservations Management, Room Allocation, Guest Relations, Revenue Management, PMS
Dubai, Dubai, United Arab Emirates · On-site
ABOUT THE FUNCTION This function is to ensure exceptional Dining Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless dining experience. Ensure that each…
Skills: Guest Relations, F&B Service, High EQ, English Communication, Service Recovery
IHG Hotels & ResortsDubai, Dubai, United Arab Emirates · On-site
At InterContinental Residences Dubai Business Bay, we are seeking a Housekeeping Manager to lead the Housekeeping Department in delivering exceptional cleanliness, comfort, and luxury residential experiences while drivin…
Skills: Housekeeping Management, People Leadership, Budget Management, Quality Assurance, Opera PMS
Dubai, Dubai, United Arab Emirates · On-site
We are hiring a Retention Team Leader/Manager for one of our clients in the Forex trading industry based in Dubai, UAE. About Our Client Our client is a well-established Forex trading company based in Dubai, operating i…
Skills: Team Leadership, Client Retention, Forex Trading, KPI Monitoring, Coaching And Mentoring
Brunello CucinelliDubai, Dubai, United Arab Emirates · On-site
DEPARTMENT MANAGER Profile: The role of the Brunello Cucinelli Department Manager is fundamental in providing support to the Store. Requirements include helping run the Boutique, being a guide to the in-store team and ac…
Skills: Retail Management, Luxury Sales, CRM, People Management, Visual Merchandising
Dubai, Dubai, United Arab Emirates · On-site
Customer Service Representative Impact a better future Serco: At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future. We have been operating in …
Skills: Customer Service, Conflict Resolution, Communication, Station Operations, Emergency Evacuation
Dubai, Dubai, United Arab Emirates · On-site
Closing date: 15/07/2026 Number of positions: 1 Recruiter name: Fatma Alharthi Reference number: 71887 Workplace Type: Mediclinic Parkview Hospital | Dubai | United Arab Emirates MAIN PURPOSE OF JOB To improve the overal…
Skills: Appointment Scheduling, Patient Registration, Medical Insurance Processing, Billing, Cash Up Process
Dubai, Dubai, United Arab Emirates · On-site
Develop sales opportunities by researching and identifying potential accounts. Identify decision makers within targeted leads to begin sales process Penetrate all targeted accounts and radiate sales from within client ba…
Skills: Microsoft Excel, Tele-sales, Lead Conversion, Opportunity Qualification, Account Development
Dubai, Dubai, United Arab Emirates · On-site
About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive h…
Skills: Functional Analysis, Implementation Support, Presales Support, Cloud Technologies, Docker
Dubai, Dubai, United Arab Emirates · On-site
Buccellati is an Italian jewellery, high-jewellery and silversmithing Maison founded in 1919, admired in the world for its craftmanship and the uniqueness of its creations. Today, the Buccellati jewels stand out for thei…
Skills: Sales Strategy, Relationship Management, Contract Negotiation, CRM Management, Performance Metrics
Dubai, Dubai, United Arab Emirates · On-site
Key Responsibilities: Supervise and engage children in a variety of fun, age-appropriate activities and games. Plan, organize, and lead creative, educational, and recreational programs for kids, including arts & crafts, …
Skills: Child Supervision, Activity Planning, Creative Programming, Child Safety, Customer Service
Polène ParisDubai, Dubai, United Arab Emirates · On-site
Founded in 2016, the French leather goods brand Polène stands out for its exceptional artisanal craftsmanship, creating timeless pieces with organic designs directly inspired by nature. In a context of strong internation…
Skills: Luxury Sales, Customer Experience, CRM, Cash Management, Visual Merchandising
Dubai, Dubai, United Arab Emirates · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Guest Relations, Restaurant Seating, Phone Etiquette, Team Management, Micros
Dubai, Dubai, United Arab Emirates • On-site
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Act as the primary link between customers and the workshop by managing vehicle reception, preparing job cards, and providing cost estimates. Ensure a seamless service experience by monitoring repair progress and clearly explaining invoices and completed work upon delivery.
Requires a Diploma or Bachelor's degree in Automobile or Mechanical Engineering with 3 to 5 years of automotive dealership experience. Candidates must possess strong customer-facing skills and a deep understanding of automotive distributor business processes.
Job Requisition ID: 179541
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role
We are looking for a customer-focused Service Advisor to join our Automotive Aftersales team across the UAE. In this role, you will be the key link between customers and the workshop, ensuring every customer receives professional, transparent and seamless service experience from vehicle reception through to final delivery.
You will be responsible for understanding customer requirements, preparing accurate job cards, providing cost estimates, coordinating repair progress with the workshop, obtaining approvals for additional work, communicating delays where required, and clearly explaining completed work and invoices to customers.
What you will do
• Welcome customers promptly and professionally, accurately capturing their service and repair requirements.
• Prepare job cards, explain required work, provide cost estimates and confirm expected delivery timelines.
• Coordinate closely with workshop teams to monitor repair progress and ensure vehicles are delivered on time.
• Keep customers informed throughout the service journey, including progress updates, additional repair requirements, approvals and any delays.
• Explain completed work, invoices and service recommendations clearly at the time of vehicle delivery.
• Promote value-added services and support the achievement of individual service and revenue targets.
• Handle customer concerns professionally and ensure timely resolution to maintain high customer satisfaction levels.
• Ensure all service processes, documentation, billing and customer communication follow company standards and procedures.
Required skills to be successful
• Strong customer service, communication and interpersonal skills.
• At least 3 to 5 years of overall automotive dealership experience, including at least 3 years in a Service Advisor or similar customer-facing aftersales role.
• Ability to prepare accurate job cards, estimates and service documentation.
• Strong coordination skills with the ability to work effectively with workshop, parts and service teams.
About the team
You will be part of a collaborative Automotive Aftersales team, working closely with Service Managers, Assistant Service Managers, workshop technicians, parts teams and customer-facing colleagues. The team is focused on delivering a smooth service journey, achieving service revenue objectives and maintaining strong customer satisfaction scores across the UAE service network.
What equips you for the role
• Diploma or Bachelor’s degree in Automobile Engineering, Mechanical Engineering or a related field.
• Strong understanding of automotive dealer or distributor business processes.
• Customer-first mindset with the ability to build trust, explain technical details clearly and manage expectations effectively.
• High level of integrity, responsibility, teamwork and cultural sensitivity.
• Commitment to delivering high standards of customer satisfaction, service quality and operational follow-through.
• Good problem-solving skills and the ability to manage customer concerns calmly and professionally.
• Proficiency in MS Office; experience with ERP or Dealer Management Systems is an advantage.
• Ability to manage multiple customer requests in a fast-paced service environment.
• Commercial awareness with the ability to support service revenue and value-added service targets.
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
Founded in the 1930s, Al-Futtaim has evolved into a leading conglomerate with a rich history of long-lasting and diverse expertise across automotive, retail, real estate, and finance sectors. As a family-owned business, we take a long-term view in everything we do because we believe that sustainable success requires an unwavering commitment to excellence. Our dedication to quality and service is why some of the world’s most admired and innovative brands from across the globe trust Al-Futtaim with their reputation and commercial success. We connect consumers in 20+ markets with these brands in contemporary, powerful, and emotional ways, fostering long standing relationships based on loyalty and mutual trust. Our customer-centric approach and relentless pursuit of perfection allow us to add significant value to our partnerships. With both customers and partners, we ensure that our business practices remain forward-thinking, seamlessly integrating them into our corporate DNA and people-centered approach. Integrity and collaboration are at the heart of everything we do, enabling us to build and maintain trusted partnerships. At Al-Futtaim, our people-first philosophy drives our success. We believe in fostering a collaborative environment where new ideas are embraced, and our team is empowered to deliver exceptional results. Our commitment to integrity and excellence ensures that we provide the best quality and service to all our stakeholders. For a career with the Al-Futtaim, please visit our careers portal at www.afuturewithus.com.
Offices: Festival Tower, Dubai Festival City, PO Box 152, Dubai, AE
There are currently 1,281 open customer service & support positions in Dubai, United Arab Emirates listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Marriott International Hotels, Inc., Accor, Minor Hotels, IHG Hotels & Resorts, Al-Futtaim, among others. Browse the listings above to see every active employer.
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