Customer Service & Support Jobs in Dubai, United Arab Emirates (Now Hiring) — 1,281 open — Page 48

Job Requisition ID: 179611 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

• The Store Manager is responsible for overseeing all aspects of store performance, including sales growth, profitability, and customer satisfaction. They will maintain high standards of merchandising and operations while fostering a strong team environment through training and development. Success in the role is measured by achieving budgeted financial targets, excellent customer experience, and effective team leadership. In addition, the Store Manager will ensure compliance with company policies and lead their team by example.

What You Will Do:

People Development / HR

• Network and support recruiting, hiring, developing, and retaining high-quality management and associates for store profile and succession planning.
• Lead by example in training, developing, and providing ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and customer service.
• Organize weekly staff meetings and daily briefings to review store performance, communicate company goals, and set new store procedures and performance targets.

Customer Experience / Sales

• Ensure excellent customer service is prioritized by consistently executing the Customer Experience through regular assessments, coaching, and follow-up with the team.
• Maintain visibility and lead by example on the selling floor to assist customers and support all selling functions.
• Implement visual merchandising standards, directives, promotions, and maintain overall cleanliness and organization of the sales floor and stockroom.

Drive Sales & Profitability

• Meet or exceed profitability expectations for the store in terms of sales, payroll, shrink, and conversion rates.
• Create and execute strategies to maximize store sales and control expenses.

Operational Effectiveness

• Control company assets by adhering to loss prevention measures, consistent management of inventory, stock movements, sales, returns, exchanges, and store maintenance.
• Execute and comply with all company policies and store procedures consistently.

Required Skills To Be Successful:

• Leadership and team development expertise.
• Strong customer service focus with sales-driven attitude.
• Excellent organizational and merchandising skills.
• Proficient in business English and computer applications such as Outlook, Excel, and SAP.

What Qualifies You For The Role:

• High school education or equivalent preferred.
• Minimum two years of experience as an Assistant Store Manager with a successful track record in driving sales and profit results.
• Proficient in business English (written and verbal) and possess strong computer skills, particularly in Outlook, Excel, and SAP.
• Ability to perform physically demanding tasks, including standing for extended periods and some heavy lifting.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…