Customer Service & Support Jobs in Denver, CO (Now Hiring) — 2,836 open — Page 76

Description

The Company:

Schnitzer West, LLC’s vision, mission, promise, culture, values, and goals are at the heart of every decision made. The Company takes pride in and fiercely protects its 5 Core Fundamental Values:

• Disciplined – Prepare for anything. Anticipate, ask questions, and clarify. Own every moment. Don’t run from risk; mitigate it to create value. Keep your eye on the prize while obsessing over the details.
• Driven – Work with passion and ambition. Be relentless and work with urgency.
• Bold – Pioneer true innovation and be motivated by the unknown. Thrive in uncertainty to outperform the expected.
• Authentic – Work without ego and be a doer, not a talker. Be fair but candid and always willing and able to roll up your sleeves.
• ‘Cowboy Family’ – Be all in with the firm; pushing and protecting each other to achieve greatness and exceed all expectations. Take pride in being a difference maker and for making a material impact.

This unwavering focus makes Schnitzer West, LLC a recognized and well-respected vanguard in the industry and maintains the framework that allows for superior communications, sound decisive decision making, diversity of thought, and unparalleled business practices, rigor, and innovation.

General Position Summary:

This position has responsibility for the day-to-day operation and management of a specific property or properties, tenant relations, building operations, service contracts, and accounts receivable and payable. Position contributes to preparation of annual operating budgets, CAM’s, monthly operating reports, and review of financial reports. In addition, position will perform office management responsibilities for the Schnitzer West Denver HQ office.

Essential Functions/Major Responsibilities:

1. Tenant Relations

• Responsible to oversee and direct engineers and service vendors in the overall responsiveness of tenant requests. Review tenant services log (work orders) regularly to monitor open items and quality and timeliness of solutions to tenant requests. Work with tenants to resolve escalated complaints and major issues.
• Maintain excellent tenant relations.
• Coordinate tenant retention activities including conducting tenant surveys, reviewing results, and recommending action, as necessary.
• Coordinate the timely completion of all tenant move-in and move-out checklist items and coordinate with the supervisor and general contractor on tenant-improvement work.

2. Financial Management

• Contribute to the preparation of the monthly operations report(s), focused on the expense variances and reporting on key operational activities involving vendors, tenants, and projects. Prepare monthly accrual report in corroboration with Manager and accounting team.
• Manage Accounts Receivable procedures, review monthly tenant statements for accuracy, track tenant payments, monitor tenant delinquencies and assist with collection calls as needed. Prepare demand letters for signature and ensure late fees are accurately applied. Monitor tenants for signs of default.
• Contribute to preparation of annual budget and annual business plan as directed by the supervisor.
• Partner in the preparation of Operating Expense estimates and reconciliations and review for compliance with leases.
• Responsible for maintaining historical tax information, current tenant and vendor insurance information, and complying with the terms of the management agreement.
• Monitor Account Payables, assist in coding, and reconcile invoices to the original budget identifying changes in scope and fee.

3. Facilities Management

• Manage daily building operations, overseeing vendor contracts (with regularly scheduled walk-throughs); coordinate with Building Engineer(s) to assign tasks, and conduct periodic building inspections with Building Engineer(s) to plan and prioritize repairs and maintenance to maintain property in Class A condition.
• Responsible to ensure compliance of preventative maintenance program, maintaining operating manuals and implementing energy management programs as directed by Sr. / Investment Manager.
• Support the leasing / marketing efforts as directed by Investment Manager. Ensure that all vacant spaces and building common areas are prepped for tours with prospective tenants.
• Manage oversight of vendor contracts, including contributing to identification of vendor, scope of work, cost, and quality of performance. Prepare vendor contracts and addendums.
• Responsible to abstract all new leases and amendments, ensuring that all terms and conditions of the agreement are communicated to the engineering, operations, and accounting teams. Ensure that all tenant files are created, maintained and accurate.
• Implement security program. Participate in life safety processes and procedures and responsible for compliance with fire/life safety testing and training as required.
• Conduct regular site visits.

4. Administrative Support

• Provide administrative support to the entire team as needed including spread sheets, word processing, presentation, and database work.
• Specifically prepare correspondence; scheduling; travel arrangements; lease-related paperwork; take notes at meetings, track, copy and file documents and related functions.
• Monitor vendor and tenant COI's.

5. Office Management

• Order office supplies, snacks and other miscellaneous items to ensure that all things remain in stock.
• Create and manage expense reporting process.
• Code credit card expenses for Denver HQ team.
• Special projects as needed.

Secondary Functions:

1. Assist with all marketing activities including creation of collateral, correspondence with brokers, prospects, and vendors.
2. Draft proposals, track changes, maintain correspondence and leasing files.
3. Assist with a variety of special projects or administrative assignments as needed.
4. Other duties as assigned.
5. Be available for after-hours response as needed.

Requirements

Specific Job Skills:

1. Ability to read and interpret contracts and agreements accurately.
2. Ability to use budgeting and financial forecasting tools; basic math skills and the ability to design basic spreadsheets.
3. Excellent analytical and decision-making skills.
4. Excellent customer service and interpersonal skills, including the ability to handle conflict.
5. Excellent oral and written communication skills and ability to use tact and diplomacy.
6. Ability to perform multiple tasks and to show flexibility to respond to changing needs.
7. Ability to read, write, speak, and understand English.
8. Ability to use basic office machines and computer software, including Word, Excel, Outlook, and browsers.

Education and Experience:

1. A bachelor’s degree in business, finance or real estate or equivalent combination of education and experience is preferred.
2. Position also requires 2-3 years related experience as well as 3-5 years of administrative experience.
3. Completion of some Building and Owner Management Association (BOMA) courses and other industry-specific classes would be helpful.
4. Real estate license (or willingness to obtain one) required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Visual acuity to read words and numbers, including close proximity and focus.
2. Ability to exert up to 15 lbs. of force and occasionally lift and/or move up to 20 lbs.
3. Sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment.
4. Speaking and hearing ability sufficient to communicate in person or over the phone in English.
5. Occasionally move about inside buildings and outside, over uneven surfaces or rooftops.
6. Occasionally ascends/descends a ladder.
7. Must be able to remain in stationary position 50 % of the time.
8. Ability to reach arms overhead often.
9. Occasionally stoop, kneel, crouch or crawl when necessary.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires fast-paced, priority changing flexibility. Most duties require an indoor setting while utilizing telephones and computers.

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Schnitzer West is an Equal Opportunity Employer.

Schnitzer West offers an excellent benefits package including:

• Medical Insurance – Eligible Employees (and their dependents) may choose an HSA or PPO plan through Premera Blue Cross.
• Prescription Drug Insurance – Included with each medical plan.
• Dental Insurance – Eligible employees (and their dependents).
• Vision Insurance – Eligible employees (and their dependents).
• Other Insurance – Basic Life, Accidental Death & Dismemberment Insurance, Short- And Long-Term Disability, Optional Employee-Paid Voluntary Life Insurance.
• Dependent Care Flexible Spending Account (DCFSA).
• Employee Assistance Program (EAP).
• 401(k) Retirement Plan including Employer match.
• Paid Time Off – Three (3) weeks of PTO accrual with increases based on years of service.
• Paid Holidays – Ten (10) paid Holidays per year.

Please note that the salary information shown below is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.

• Salary: $66,000-$75,000 Annually - This position is eligible for up to a 7.5% bonus opportunity based on individual and company performance.