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Skills: Customer Service, Sales Operations, Visual Merchandising, Cash Handling, Point of Sale
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Firestone Park, California, United States · On-site
$18/hr–$21/hr
Entry level
Job Summary The Shift Leader plays a key role in assisting the Store Manager with daily store operations, training associates, and ensuring exceptional customer service. This role contributes to achieving business KPIs, …
Job Summary The Shift Leader plays a key role in assisting the Store Manager with daily store operations, training associates, and ensuring exceptional customer service. This role contributes to achieving business KPIs, …
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$18/hr–$25/hr
Full-time
high school, associate degree
Posted 1d ago
Apply by Aug 11
~40 hrs/week
Responsibilities
The Assistant Store Manager supports daily operations, drives sales performance, and ensures exceptional customer service. They are responsible for mentoring team members, managing inventory, and maintaining visual merchandising standards.
Requirements
Candidates must have at least one year of retail management experience and strong leadership abilities. A high school diploma is required, while an associate degree or higher in a related field is preferred.
Full job description
Job Summary
The Assistant Store Manager supports the Store Manager in overseeing daily operations, ensuring exceptional customer service, and driving store performance. This role includes coaching team members, maintaining visual and operational standards, and implementing strategies to achieve sales and productivity goals.
Essential Job Functions
Will report directly to the Store Manager and lead a dynamic team of Shift Leads and Sales Associates.
Expected to consistently embody and promote the mission and core values of Miniso in every aspect of your role.
Responsibility will be to support the Store Manager in ensuring smooth store operations, which includes delivering exceptional customer service, maintaining merchandising standards, adhering to operational procedures, and driving sales performance.
Drive customer engagement with the membership program, actively promoting sign-ups and building loyalty to increase both retention and sales performance.
Support the Store Manager by mentoring trainee associates, achieving sales targets, and driving business growth.
Support management of inventory levels, processing shipments, handling damages and returns, and managing supplies.
Assist in the recruitment process for store talent, training, staffing, and retention.
Support the Store Manager with all administrative tasks, ensuring strict adherence to policies and procedures, including staff scheduling, inventory management, and compliance with Miniso handbook guidelines.
Help ensure the store remains in top condition and adheres to visual merchandising standards by communicating insights and feedback to the Store Manager.
Capable in delivering constructive feedback that promotes both recognition and accountability, fostering a culture of growth and continuous improvement within the team.
Work closely with the Store Manager and Loss Prevention Team to address internal and external shrink in alignment with company policies and procedures.
Achieve sales targets by training, motivating, mentoring, and offering constructive feedback to the sales team.
Manage cash-handling tasks, ensure strict adherence to standard operating procedures, and create a clean, safe environment for both associates and customers.
Additional Qualifications
Ability to work a flexible schedule, including nights, weekends, and holidays.
Proven successful experience in retail management.
Strong leadership, organizational, and customer management skills.
Excellent communication and interpersonal abilities.
Ability to relocate or manage additional stores based on business needs.
Ability to travel between locations is required.
Education & Experience
High school diploma or equivalent required; Associate degree or higher in Business Administration, Organizational Behavior, Hospitality or related degrees is preferred.
1+ years of experience in retail management, with a strong track record of leading teams.
MINISO is a globally recognized retail brand, offering high-quality, affordable products with innovative designs. Since entering the U.S. market in 2017, we have continued to expand, fostering a dynamic, customer-focused culture. As we grow, we are looking for passionate individuals who thrive in a team-oriented environment, embrace creativity, and are committed to delivering an exceptional shopping experience. If you're ready to be part of a brand that values innovation and teamwork, join us on our journey!
Offices: 1050 Lakes Dr, 110, West Covina, California 91790, US
MINISO is a globally recognized retail brand, offering high-quality, affordable products with innovative designs. Since entering the U.S. market in 2017, we have continued to expand, fostering a dynamic, customer-focused culture. As we grow, we are looking for passionate individuals who thrive in a team-oriented environment, embrace creativity, and are committed to delivering an exceptional shopping experience. If you're ready to be part of a brand that values innovation and teamwork, join us on our journey!
Offices: 1050 Lakes Dr, 110, West Covina, California 91790, US