Denver, Colorado, United States · Remote Solely
$50k–$65k/yr
At Thrive Inventory, our mission is simple: help businesses thrive. We provide powerful inventory management, purchasing, reporting, and analytics software that empowers retailers and online businesses to make smarter, d…
Skills: Customer Success, SaaS B2B, Onboarding, Problem Solving, Critical Thinking
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Serve as a trusted advisor guiding customers through onboarding and product adoption to maximize the value of their Thrive subscription. Deliver exceptional support via phone, email, and chat while advocating for customer needs to the product and engineering teams.
Requires 2+ years of SaaS B2B experience and excellent communication skills. Candidates should be self-motivated, highly organized, and capable of explaining technical concepts simply.
At Thrive Inventory, our mission is simple: help businesses thrive.
We provide powerful inventory management, purchasing, reporting, and analytics software that empowers retailers and online businesses to make smarter, data-driven decisions. From purchasing and receiving products to inventory control, forecasting, sales reporting, and business insights, our platform helps customers save time, reduce costs, and grow with confidence.
Our customers span a wide variety of industries, including retail stores, restaurants, breweries, wineries, liquor stores, smoke shops, salons, boutiques, vacation resorts, and many other businesses that rely on accurate inventory and actionable reporting.
About the Role:Our Customer Success team is dedicated to delivering an exceptional customer experience by helping our customers get the most value from Thrive Inventory. We believe great customer success is about building relationships, solving problems, and empowering businesses to succeed.
As a Customer Success Specialist, you'll serve as a trusted advisor and product expert, guiding customers through onboarding, answering questions, resolving issues, providing product education, and identifying opportunities to help customers maximize the value of their Thrive subscription. You'll work closely with customers through email, live chat, phone, and virtual meetings to ensure they are successful at every stage of their journey.
What You'll DoBonus points:
- Spanish Speaker
Why Join Thrive Inventory?Compensation Range: $50,000-$65,000 DOE
Leading multi-channel inventory and sales management platform for Square, Clover, Shopify, BigCommerce and WooCommerce.
Empower your business with advanced inventory management and business analytics. Thrive Inventory provides an easy-to-use advanced inventory management system for small to medium sized businesses. Seamlessly integrate with next generation Point of Sale (POS) systems like Square, Clover, and Shopify along with e-commerce platforms BigCommerce, Shopify and WooCommerce. We provide real-time big retailer inventory intelligence to small and medium size businesses at a fraction of the cost to drive insightful decisions and run a more efficient business. Take control over all your inventory, sales channels, and metrics, allowing you to make the right decisions at the right time.
Offices: 8310 S Valley Hwy, Suite 275, Englewood, Colorado 80112, US
Leading multi-channel inventory and sales management platform for Square, Clover, Shopify, BigCommerce and WooCommerce.
Empower your business with advanced inventory management and business analytics. Thrive Inventory provides an easy-to-use advanced inventory management system for small to medium sized businesses. Seamlessly integrate with next generation Point of Sale (POS) systems like Square, Clover, and Shopify along with e-commerce platforms BigCommerce, Shopify and WooCommerce. We provide real-time big retailer inventory intelligence to small and medium size businesses at a fraction of the cost to drive insightful decisions and run a more efficient business. Take control over all your inventory, sales channels, and metrics, allowing you to make the right decisions at the right time.
Offices: 8310 S Valley Hwy, Suite 275, Englewood, Colorado 80112, US
