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Skills: Chargeback Analysis, Fraud Prevention, Payment Operations, Data Analysis, SQL
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Entry level$67M raised
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Full-time
Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Annual Performance Bonus, Christmas Bonus
Posted 14h ago
~40 hrs/week
Remote in Ciudad de México, Mexico
Responsibilities
You will leverage data to uncover insights, optimize dispute strategies, and minimize financial losses while mitigating fraud and chargeback risks. Additionally, you will collaborate with cross-functional teams to improve operational workflows and resolve root-cause vulnerabilities.
Requirements
Candidates must have at least 2 years of experience in chargeback analysis or fraud prevention and be fluent in English and Portuguese. Proficiency in SQL, Python, Databricks, and Looker is required, along with deep knowledge of card network regulations.
Full job description
At Signifyd, we help merchants confidently grow their businesses by building trusted relationships with their customers. Our advanced technology, combined with a team genuinely invested in our clients’ success, creates frictionless shopping experiences, approving more good orders, protecting revenue, and keeping customers happy.
Trusted by thousands of leading merchants across more than 100 countries, we securely process billions of transactions each year. Our people are the heart of everything we do, driving our mission forward with commitment, empathy, and creativity. Join us on our mission to empower confident, fraud-free commerce by helping online retailers provide superior customer experiences and eliminate fraud. Learn about our company values here!
Position Overview
You’ll join our Chargeback Investigations team as a Data Analyst, serving as a front-line financial driver and data integrity gatekeeper for Signifyd. In this role, you will leverage data to uncover insights, optimize dispute strategies, and minimize financial losses while mitigating fraud and chargeback risks for our customers.
Using your skills in data analysis, trend identification, and chargeback research, you will help track recovery performance, ensure claims align with card network policies, and deliver actionable data to help merchants and internal teams optimize their workflows for success. This is a high-impact role offering tremendous opportunities for growth, learning, and cross-functional leadership.
What You’ll Do
Work independently and with your team to help achieve the overall goals of the department.
Gather feedback and complete research for new products, features and developments
Enhance our operational workflows via process improvements and identification of automation opportunities.
Oversee quality assurance checks on new features
Support Product teams in different Product and feature launch stages, ensuring alignment on timelines, requirements and success criteria.
Develop metrics and projections on large datasets to extract trends, measure results and outcomes, identify areas of opportunity, and predict future performance.
Turn insights into compelling business cases and recommendations that drive action and support business decisions based on insights gained from your data analysis.
Build analytical tools and dashboards to quantify the impact of CBI initiatives and identify opportunities for improvement
Develop a deep understanding of how existing metrics are calculated, and ensure metrics source data is reliable and measures our effectiveness at combating integrity issues
Collaborate with data science, BI, and product teams, prioritize issue resolution, and establish and maintain an operating rhythm and accountability to identify and resolve.
Partnering with engineering, product, and merchant teams to fix root-cause vulnerabilities that generate avoidable chargebacks.
Requirements
Fluent in English and Portuguese (written and verbal).
Minimum of 2 years of experience in chargeback analysis, fraud prevention, or payment operations within LatAm, EMEA, or North American markets.
Proven data analysis capabilities, with experience using quantitative data to identify chargeback trends, optimize dispute win rates, and drive operational decision-making.
Knowledge and experience using SQL, Python, Databricks and Looker
Hands-on experience with payment processors across LatAm, EMEA, or North America.
In-depth knowledge of card network regulations (Visa, Mastercard, American Express, Discover) specifically surrounding chargeback cycles, dispute rights, and merchant/consumer guidelines.
Strong analytical and problem-solving skills, with the ability to translate complex transaction datasets and dispute metrics into clear actionable insights.
Highly professional and adaptable, capable of keeping pace with changing environments while maintaining strict adherence to Signifyd’s Security and Privacy policies.
Strict discretion and confidentiality when handling sensitive consumer data, financial metrics, and payment details.
Excellent time management and organizational skills, with a proven ability to prioritize heavy data workloads, multitask, and work flexible hours as needed.
Collaborative team player with a proactive attitude, comfortable executing independent data investigations as well as collaborating cross-functionally to improve chargeback processes.
Highly Desired
Experience in customer service, including direct interaction with merchants and end customers.
Experience in onboarding merchants and supporting them with configuring and setting up accounts.
Experience using a variety of payment platforms or processors across (e.g. Shopify, Stripe, PayPal, Adyen, Braintree)
Experience analyzing transaction logs, chargeback documentation, and complex datasets.
Proven track record of directly improving chargeback win rates or reducing overall chargeback-to-transaction ratios.
Prior experience using automated chargeback management platforms or merchant portals (e.g., Ethoca, Verifi/Order Insight, Chargebacks911, Kount).
Familiarity with local and alternative payment methods in key markets (e.g., Pix in LatAm, iDEAL or Klarna in EMEA) and their specific dispute mechanisms.
#LI-Remote
Benefits in Mexico:
Health, Dental & Vision Insurance
Life Insurance of 24 months salary
Annual Performance Bonus
Christmas Bonus of 1 Month’s Salary
Food Vouchers
Stock Options
Paid Parental Leave
Flexible Work Arrangements
Telework Stipend for Home Internet
12 Paid Vacation Days with 85% Vacation Premiums
Paid Holidays
Company Social Events
Signifyd Swag
Dedicated learning budget through Learnerbly
On-Demand Therapy for all employees & their dependents
We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
Signifyd provides an end-to-end Commerce Protection Platform that leverages its Commerce Network to maximize conversion, automate customer experience and eliminate fraud and consumer abuse risk for retailers. Its solutions provide the transparency and control that brands need to succeed in the rapidly changing world of commerce. Signifyd, which is the leading provider of payment security and fraud prevention for the Top 1000 Retailers for 2024, is headquartered in San Jose, CA, with locations in Seattle, Denver, New York, Mexico City, São Paulo, Belfast and London.
Offices: 99 S Almaden Blvd, 4th Floor, San Jose, California 95110, US · 48-60 High St, Belfast, Ulster BT1 2BE, GB · 4582 S Ulster St, Ste 206, Denver, Colorado 80237, US · 10 Margaret Street, London, GB · 1 World Trade Center, 285 Fulton St, New York City, US
How many Customer Service & Support jobs are open in Ciudad de México, Mexico right now?
There are currently 1,016 open customer service & support positions in Ciudad de México, Mexico listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Ciudad de México, Mexico?
Companies currently hiring include HSBC, BBVA, Citi, Santander, The Estée Lauder Companies Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Ciudad de México, Mexico?
Yes — 395 of the 1016 open customer service & support positions offer remote or hybrid work (131 remote, 264 hybrid).
How do I apply for Customer Service & Support jobs in Ciudad de México, Mexico?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.