Ciudad de México, Mexico · On-site
Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of…
Skills: Delivery management, Incident management, Problem management, Change management, Root cause analysis
Ciudad de México, Mexico · On-site
Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, …
Skills: Team Leadership, Customer Service, Claims Management, Operational Excellence, Data Analysis
Ciudad de México, Mexico · On-site
Ubicación: Calzada de Tlalpan 1779, San Diego Churubusco, 04120 Coyoacán, CDMX Mexico Salario: $15,963.84 MXN Mensuales más prestaciones superiores a las de ley. Nuestra misión en Amazon es ser la empresa más centrada en…
Skills: Customer service, Problem solving, Communication, Real-time troubleshooting, Windows operating systems
Ciudad de México, Mexico · On-site
We are seeking a Customer Solutions Manager (CSM) to join the AWS Mexico team to work with one or more of the most strategic customers in the country. In this highly visible position, the CSM is a thought leader that act…
Skills: Cloud adoption, Project management, Strategic planning, Stakeholder management, Business case development
Ciudad de México, Mexico · On-site
MEX Cajero Sucursal (Maternidad) Country: Mexico Santander (www.santander.com) está evolucionando de ser una marca global de alto impacto a una organización impulsada por la tecnología, y las personas están en el centro …
Skills: Customer service, Sales, Cash handling, Check processing, Objection handling
Ciudad de México, Mexico · Remote OK
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: Salesforce, Apex, LWC, Javascript, HTML
Ciudad de México, Mexico · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: Project management, Salesforce, CRM, Budget management, Stakeholder management
Ciudad de México, Mexico · Remote Solely
Corporate: Light & Wonder’s corporate team is comprised of incredible talent that works across the enterprise, defying boundaries to provide essential services in an extraordinary manner to ensure the success of the orga…
Skills: HRIS, Workday, Employee relations, Compliance, Onboarding
Ciudad de México, Mexico · Remote OK
Job Description ¿Le gustaría formar parte de una empresa internacional e inclusiva? ¿Le motiva impulsar su desarrollo profesional en una industria líder en impresión, codificación y marcado? ¿Está buscando integrarse a u…
Skills: Technical Support, Customer Service, Industrial Equipment Maintenance, Electronics, Automation
AbbottCiudad de México, Mexico · Remote OK
JOB DESCRIPTION: Buscamos: Especialista Soporte Técnico Cardioarritmias (Dispositivos Médicos) Acerca de Abbott Abbott es líder mundial en cuidado de la salud, que crea ciencia innovadora para mejorar la salud de las per…
Skills: Technical support, Cardioarrhythmias, Medical devices, CRM, Salesforce
Ciudad de México, Mexico · On-site
Industry/Sector Not Applicable Specialism Customer Management Level Associate Job Description & Summary The Opportunity Join our Acceleration Center Mexico and help shape the future of business for our diverse client por…
Skills: Customer Experience Design, Customer Journey Mapping, Business Analysis, Strategy Development, Customer Segmentation
Ciudad de México, Mexico · On-site
Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of…
Skills: Delivery management, Incident management, Problem management, Change management, Root cause analysis
Ciudad de México, Mexico · Hybrid
ESPECIALISTA FIDUCIARIO Country: Mexico ES EL MOMENTO Santander (www.santander.com) está evolucionando de ser una marca global de alto impacto a una organización impulsada por la tecnología, y las personas están en el ce…
Skills: Trust administration, Document review, Administrative processes, Customer service, Microsoft Excel
Ciudad de México, Mexico · On-site
MEX Ejecutivo Cta. Pyme Country: Mexico ES EL MOMENTO Santander (www.santander.com) está evolucionando de ser una marca global de alto impacto a una organización impulsada por la tecnología, y las personas están en el ce…
Skills: Banking regulations, Financial services, Credit management, Payroll services, Point of sale systems
Ciudad de México, Mexico · Hybrid
Estamos buscando a los curiosos, aquellos que piensan en grande y quieren definir el mundo del mañana. En Amazon, se convertirá en la persona estratégica de alto impacto que sabe que está listo para ser. Cada día estará …
Skills: Business development, Strategic planning, Data analysis, Project management, Stakeholder management
Ciudad de México, Mexico · On-site
Fecha límite para apuntarse:2026-09-10 ¿Quieres desarrollar tu carrera profesional? BBVA es una empresa global con más de 160 años de historia que opera en más de 25 países en los que damos servicio a más de 80 millones …
Skills: Customer service, Sales, Digital banking, Negotiation, Technological skills
Ciudad de México, Mexico · Hybrid
The Mid-Corp Relationship Manager is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or…
Skills: Relationship management, Credit risk management, Financial modeling, Statement analysis, Business development
Ciudad de México, Mexico · On-site
Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there a…
Skills: Telesales, Account management, Lead management, Negotiation, Sales closing
Ciudad de México, Mexico · Remote Solely
$45k–$50k/yr
Hi! 👋 I'm Gerda, Head of Customer Support at WeTravel. I've been with WeTravel for quite some time and have truly enjoyed growing with the company. I'm based in beautiful Budapest 🇭🇺, and I'm excited to find a Knowled…
Skills: Knowledge management, Technical writing, Help center management, Product education, Intercom
Ciudad de México, Mexico · On-site
Industry/Sector Not Applicable Specialism Customer Management Level Associate Job Description & Summary The Opportunity Join our Acceleration Center Mexico and help shape the future of business for our diverse client por…
Skills: Customer experience, Customer journey mapping, Business analysis, Strategy development, Data interpretation
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The Delivery Management Lead will oversee technical and managerial support for field engineers and system administrators to ensure high-quality IT service delivery. They will also collaborate with architects and SREs to design, deploy, and maintain reliable systems while fostering strong customer relationships.
Candidates must have at least 5 years of experience leading delivery teams and possess sound knowledge of IT services and managed platforms. Proficiency in incident, problem, and change management, along with an innovation-oriented mindset, is required.
Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
Are you passionate about delivering exceptional service and revolutionizing the world of technology? We have an incredible opportunity for a talented individual to join our dynamic team as a Delivery Management Lead. In this customer-centric role, you will play a pivotal role in ensuring our customers receive top-notch service within a contractual framework.
As a visionary leader, you will inspire and guide our team of experts to deliver high-quality and reliable information technology services. Working closely with the latest systems, software products, and networked devices, you will align our solutions perfectly with our customers' evolving business needs. Your deep knowledge of the services we provide paired with your understanding of customer businesses, will enable you to propose and implement tailored solutions that exceed their expectations.
You will be an integrated part of our customer account structure, fostering strong relationships with our customers and collaborating closely with our Delivery Partner. Together, you will create an environment that promotes innovation, collaboration, and customer success. By owning the technical and managerial support for our field engineers, technicians, system administrators, subject matter experts, and product support personnel, you will empower them to deliver, manage, maintain, and deploy IT services effectively.
When it comes to troubleshooting incidents, problems, changes, and escalations, you will be at the forefront, providing swift support to fix any issues that may arise in malfunctioning services, operations, software, or equipment. Your expertise will be crucial in ensuring that our systems run smoothly, offering our customers a seamless experience.
As a Delivery Management Lead, you will have the unique opportunity to collaborate with an exceptional team of Delivery Partners, Architects, and SREs (Site Reliability Engineers). Together, you will co-create, design, deploy, and maintain reliable, available, and future-proof systems and services. Your innovative ideas and leadership skills will play a vital role in shaping the technological landscape of our organization and the industry as a whole.
If you are ready to make an impact, drive customer success, and be at the forefront of technological advancements, this is the role for you. Join our team and be part of an exhilarating journey as we reshape the IT services landscape with creativity, passion, and excellence.
Your Future at Kyndryl
Kyndryl has a global footprint, which means that as a Delivery Management Lead at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential – offering a wide range of professional and personal growth opportunities that you won’t find anywhere else.
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Skills and Experience
•5+ years of experience leading delivery teams and quality services to customers
•Sound knowledge of Kyndryl competencies, managed platforms, IT services, technology vendors
•Experience in leading teams through incident, problem and change management, as well as root cause analysis
•Ability to partner with Delivery Partner(s) and work with SREs to generate positive customer outcomes
•AIOps hands-on knowledge, automation and innovation-oriented mindset
•Well versed for direct and constant interaction with the customer
•Sympathetic and empowering delivery resource manager, fostering growth
Preferred Skills and Experience
•Bachelor's degree
•Six Sigma, PMP, and/or ITIL certifications
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
We have the world’s best talent that design, run, and manage the most advanced and reliable technology infrastructure each day. Together, we think holistically about the health of these vital technology ecosystems. We are a focused, independent company that builds on our foundation of excellence by creating systems in new ways. Bringing in the right partners, investing in our business, and working side-by-side with our customers to unlock potential. We're raising the bar. Our experience speaks for itself: We have tens of thousands of highly skilled employees around the world serving most of the Fortune 100 companies. But our purpose is what drives us: Advancing the vital systems that power human progress. Because when a digital ecosystem is healthy, it can more readily adapt and support continuous growth and that opens up a world of possibility for everyone. Together, we are the heart of progress.
Offices: New York City, New York, US
There are currently 1,016 open customer service & support positions in Ciudad de México, Mexico listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include HSBC, BBVA, Citi, Santander, The Estée Lauder Companies Inc., among others. Browse the listings above to see every active employer.
Yes — 395 of the 1016 open customer service & support positions offer remote or hybrid work (131 remote, 264 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
