Business Development & Member Engagement Executive - Canada-UK Chamber of Commerce
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Business Development & Member Engagement Executive - Canada-UK Chamber of Commerce
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Full-time
bachelor degree, postgraduate degree
Posted 27d ago
~40 hrs/week
Responsibilities
The role focuses on attracting new memberships and managing existing client relationships for the Canada-UK Chamber of Commerce. Key duties include handling customer queries, executing promotional activities via social media and newsletters, and assisting with financial administration.
Requirements
Applicants must hold at least a bachelor's degree and possess strong skills in customer service, marketing, and IT systems including CRM and Microsoft Office. Experience with Canadian or North American markets is desirable.
Full job description
Note: This role at the Canada-UK Chamber of Commerce is open to current and past Queen Elizabeth Scholars. The Canadian Queen Elizabeth II Diamond Jubilee Scholarships aim to mobilize a dynamic community of young global leaders to create lasting impacts both at home and abroad through inter-cultural exchanges encompassing international education, discovery and inquiry, and professional experiences. This collaborative initiative is made possible through the leadership of the Rideau Hall Foundation, in collaboration with Community Foundations of Canada, Universities Canada, and Canadian universities.
Position Details
Job title: Business Development & Member Engagement Executive - Canada-UK Chamber of Commerce Job type: Full-time Scholar
Line manager: CEO
Staff managed: 0
Finances managed: 0
Job Aim
To assist in attracting and processing new memberships to the Chamber.
To assist in the client management of current members, especially SME, Start-Up and Personal membership tiers.
1. Customer Service
Acting as the initial point of contact for Chamber membership queries.
Assisting in the client management of existing and prospective members, such as making e-introductions and referrals.
Answering phones, including mobile and landlines, emails, social media, membership, finance and event queries; acting as an initial point of contact for queries; and maintaining a neat and tidy front-of-house for on-site visitors.
Standards: Meeting appropriate professional customer-care standards, measured by positive feedback from current and prospective members, line managers, members and suppliers. Dressing appropriately in a professional manner at all times.
2. New Business Development
Assisting in securing new memberships and advertising revenue for the Chamber, as agreed by the Line Manager.
Meeting and following up with prospects.
Researching business leads.
Forwarding membership information and assisting with processing applications and subscriptions.
Assisting with and ensuring that subscription and advertising invoices are delivered and paid.
Standards: Meeting appropriate professional customer-care standards, measured by positive feedback from members, potential members, event attendees, the Line Manager and suppliers.
3. Client Management
Meeting existing members and stakeholders in person, online or by phone at least once per membership year.
Ensuring the delivery of value according to each tier of membership.
Keeping records of member engagement up to date.
Assisting with member surveys.
Engaging with members and prospects at Chamber and other events.
Standards: Meeting appropriate professional customer-care standards, measured by positive feedback from members, stakeholders, the Line Manager and colleagues.
4. Finances
Assisting colleagues in following up on and recording outstanding membership subscriptions and payments for events, advertising and business services.
Assisting in monitoring outstanding debtors and following up on and coordinating action with the Line Manager to reduce outstanding debt.
Standards: Meeting appropriate professional customer-care standards, measured by positive feedback from attendees, line managers, accountants and auditors, members and suppliers. Producing accurate event reconciliation calculations, as verified by line managers, colleagues and auditors.
5. Promotion
E-newsletters: Assisting colleagues, as necessary, in coordinating member contributions, new-member profiles and advertiser inserts for publications.
Directories and Success Stories: Assisting with content and members’ contributions in consultation with colleagues.
Website: Assisting colleagues in updating information on the website, especially information regarding membership details and advertising.
Social media: Assisting colleagues in managing the Chamber’s social networking media, including LinkedIn, X, Facebook and Instagram.
Other: Assisting colleagues as necessary, including at events.
Standards: Meeting deadlines and producing clear and informative promotional materials, as measured by positive feedback from line managers, colleagues, members and prospective members.
6. Administration
Maintaining accurate records, including information held in Chamber databases.
Handling post and telephone inquiries efficiently and in a timely manner.
Undertaking general record keeping, including photocopying and office filing.
Providing efficient IT administration using systems such as Word, Excel, Publisher, Outlook, accounting software and CRM packages.
Standards: Meeting deadlines and receiving positive feedback from line managers, colleagues, members, potential members and suppliers.
Requirements
Behavioural competencies, skills, knowledge, experience and specialist qualifications
The successful applicant will meet the following competencies and have the following skills:
Customer Service Orientation — Essential: Thinks about the customer when undertaking day-to-day work. Questions, “How is this adding value for the customer?” Makes decisions with the customer in mind. Takes pride in delivering a high-quality product or service. Investigates service issues and provides solutions to problems.
Relationship Building for Influence — Essential: Maintains and develops a range of contacts and keeps them informed. Makes personal commitments in order to build trust and credibility.
Team working — Essential: Willingly cooperates. Is not afraid to seek advice from others. Puts in extra effort when needed to help others. Recognises that the ways of getting things done in different departments, organisations and communities are not the same.
Self-Awareness — Essential: Understands how feelings and emotions may affect performance and controls emotions to minimise negative impacts. Maintains a sense of humour and stays calm, even in trying moments.
Flexibility — Essential: Applies rules or procedures flexibly, depending on the individual situation, to accomplish tasks or activities more effectively. Responds effectively to changing circumstances. Remains focused when faced with competing demands. Makes reasonable adjustments to ensure the maximum effectiveness and motivation of self and others.
Marketing — Essential: Takes a proactive marketing approach to attracting new members, retaining existing members and helping to design and host interesting events.
Information Technology — Essential: Proven ability to work confidently with basic IT systems, including Word, Excel, PowerPoint and Outlook.
Digital and CRM Systems — Essential: Ability to work confidently with CRM systems, LinkedIn, Facebook, Instagram, X and website content-management systems.
Education — Essential: Bachelor’s degree or equivalent in a relevant subject.
Education — Desirable: Master’s degree or equivalent in a relevant subject.
Experience — Desirable: Direct Canadian and/or North American experience and knowledge.
Special Requirements of the Job
There will be occasions when, due to events being held in the evenings, the Scholar will be required to be on duty at night. In these circumstances, time off in lieu may be agreed with the postholder’s Line Manager.
Any offer will be conditional upon security clearance from the Government of Canada, satisfactory references, and verification of the successful applicant’s right to work in the UK.
Approval
Line Manager’s name: Nigel Bacon
Post title: CEO
Related keywords
Business DevelopmentMember EngagementCRMLinkedInFacebookInstagramXMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookSMEStart-UpsClient ManagementLead GenerationPublic Relations
About Community Foundations of Canada | Fondations communautaires du Canada
Relentlessly pursuing a future where everyone belongs | Vers un avenir où tout le monde a sa place.
Industry
Non-profit Organization Management
Company size
11-50 employees
Founded
1992
Headquarters
Ottawa, Ontario
LinkedIn followers
24,112
Community Foundations of Canada (CFC) is the national leadership organization for Canada’s over 200 local community foundations. Together with community foundations across the country, we help drive local solutions for national change on the issues that matter most to communities. We’re building a movement that connects community foundations, people and partners to create a just, sustainable future.
Offices: 123 Slater Street, Suite 600, Ottawa, Ontario, CA
How many Customer Service & Support jobs are open in City of Westminster, United Kingdom right now?
There are currently 312 open customer service & support positions in City of Westminster, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in City of Westminster, United Kingdom?
Companies currently hiring include Greene King Brewery, Harrods, Oetker Hotels, NEXT PLC, BaxterStorey, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in City of Westminster, United Kingdom?
Yes — 41 of the 312 open customer service & support positions offer remote or hybrid work (4 remote, 37 hybrid).
How do I apply for Customer Service & Support jobs in City of Westminster, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.