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Liberty
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City of Westminster, England, United Kingdom · On-site
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City of Westminster, England, United Kingdom · On-site
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We are currently recruiting for a Brand Manager to represent a globally recognised technology brand within our innovative Technology division at Harrods. Based in our iconic Knightsbridge store, this role presents a uniq…
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Full-time
Competitive Salary Package, Commission, Company Pension, 22 Days Holiday, Birthday Off, Up to 33% In-store Discount
Posted 40d ago
~38 hrs/week
Responsibilities
Responsible for managing high-value cash transactions and bank transfers while ensuring strict adherence to customer due diligence. Provides expert guidance and coaching to retail teams to resolve transaction queries and maintain world-class service standards.
Requirements
Requires strong computer literacy in Microsoft Office and essential knowledge of Anti Money Laundering legislation. Candidates must possess excellent customer service skills and the ability to handle difficult conversations with minimal supervision.
Full job description
Our Transaction Services team are looking for a High Value Cash Associate to join our ever growing team here at Harrods. As a High Value Cash Associate you will be responsible for providing support to the Harrods business in addressing all transaction related queries along with supporting our retail teams in resolving all high value cash transaction queries. You will use your customer service skills to offer world class service to all internal stakeholders and external customers on a daily basis.
About the Role
In this role you will be responsible for attending to high value cash transactions, as well as conduct the required business processes to finalise customer transactions whilst providing the required customer due diligence. This includes the management and process of payments made to Harrods via bank transfer. This role is a blend of customer facing and office based responsibilities.
As a High Value Cash Associate you will support the Harrods Retail teams by providing expert advice, guidance and coaching both over the phone and in-person. Ensure the correct processes and procedures are followed for transactions to be completed successfully.
This role is fully on site, working 5 out of the 7 days a week.
Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.
About You
You will understand that every interaction with a customer and colleagues counts. You shall go above and beyond to show people you care and take an interest in getting to know people and building strong relationships with them.
You will also :
Have strong computer literacy (Microsoft Office essential).
Have good knowledge of Anti Money Laundering legislation (essential).
Have a strong customer service focus when dealing with both internal and external parties.
Be excellent in time-management with the flexibility to adapt to changing priorities.
Be able to ensure that customer retail experience is at the forefront of decision making.
Be able to have difficult conversations with customers.
Be able to perform duties effectively with minimum supervision and guidance.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
In return, you’ll enjoy a package that includes a competitive salary package plus commission, a company pension, 22 days’ holiday, and your birthday off, up to 33% in-store discount (including across our restaurants) and a season ticket loan.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
Additional Information:
Time Type:
Permanent
Department:
Transaction Services (Muthukrishnan Balakumar)
Related keywords
Luxury RetailAnti Money LaunderingAMLCustomer Due DiligenceCDDTransaction ServicesHigh Value CashBank TransfersKnightsbridgeRetail OperationsComplianceStakeholder Engagement
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods
Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category.
Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers.
Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story.
How many Customer Service & Support jobs are open in City of Westminster, United Kingdom right now?
There are currently 312 open customer service & support positions in City of Westminster, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in City of Westminster, United Kingdom?
Companies currently hiring include Greene King Brewery, Harrods, Oetker Hotels, NEXT PLC, BaxterStorey, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in City of Westminster, United Kingdom?
Yes — 41 of the 312 open customer service & support positions offer remote or hybrid work (4 remote, 37 hybrid).
How do I apply for Customer Service & Support jobs in City of Westminster, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.