Customer Service & Support Jobs in City of Rochester, NY (Now Hiring) — 514 open — Page 11
Dunkin'
Shift Leader
City of Rochester, New York, United States · On-site
Mid level
Position Title: Shift Leader Reports To: Restaurant Manager Overview: Shift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and…
Skills: Coaching, Guest Service, Team Leadership, Task Delegation, Food Safety
Dunkin'
Assistant Restaurant Manager
City of Rochester, New York, United States · On-site
Mid level
Overview: An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team. They perform all duties of the Restaurant Manager in their absence. Primary duties general…
Skills: Leadership, Team Management, Customer Service, Inventory Management, Staff Training
City of Rochester, New York, United States · Hybrid
Mid level$4.2B raised
Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining in…
City of Rochester, New York, United States · On-site
Mid level
Overview: An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team. They perform all duties of the Restaurant Manager in their absence. Primary duties general…
City of Rochester, New York, United States · Hybrid
$78k–$114k/yr
Senior
Hours: 40 Schedule: Monday - Friday 8:00 a.m. - 5:00 p.m. Must be flexible to meet current and future business needs. This position is hybrid and remote eligible for up to 40% of the time. The office location for this po…
City of Rochester, New York, United States · On-site
$16/hr
Entry level
Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve…
City of Rochester, New York, United States · On-site
$16/hr
Entry level
Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve…
Skills: Housekeeping, Cleaning, Sanitization, Time management, Organizational skills
City of Rochester, New York, United States · On-site
$25/hr–$27/hr
Mid level
Lead Field Service Technician Department: Rochester Admin 310991 Employment Type: Full Time Location: Rochester Reporting To: Brenda Bennion Compensation: $25.00 - $27.00 / hour Description A Taste of Who We Are: Backed …
City of Rochester, New York, United States · On-site
$35/hr–$45/hr
Senior$150M raised
Overview Who we are— Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond. With over 1,000 employees—in techn…
City of Rochester, New York, United States · On-site
Entry level
Position Title: Restaurant Team Member Reports To: Restaurant Manager Overview: A Dunkin’ Restaurant Team Member is responsible for preparing food and beverages according to Dunkin’ operational standards, providing guest…
City of Rochester, New York, United States · On-site
Entry level
Position Title: Restaurant Team Member Reports To: Restaurant Manager Overview: A Dunkin’ Restaurant Team Member is responsible for preparing food and beverages according to Dunkin’ operational standards, providing guest…
City of Rochester, New York, United States · On-site
Mid level
Position Title: Shift Leader Reports To: Restaurant Manager Overview: Shift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and…
Skills: Coaching, Guest Service, Team Leadership, Task Delegation, Food Safety
Dunkin'
Shift Leader
City of Rochester, New York, United States · On-site
Mid level
Position Title: Shift Leader Reports To: Restaurant Manager Overview: Shift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and…
Skills: Coaching, Guest Service, Team Leadership, Task Delegation, Food Safety
Dunkin'
Assistant Restaurant Manager
City of Rochester, New York, United States · On-site
Mid level
Overview: An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team. They perform all duties of the Restaurant Manager in their absence. Primary duties general…
Skills: Leadership, Team Training, Operational Excellence, Guest Experience Management, Cost Control
Dunkin'
Crew Member
City of Rochester, New York, United States · On-site
Entry level
Position Title: Restaurant Team Member Reports To: Restaurant Manager Overview: A Dunkin’ Restaurant Team Member is responsible for preparing food and beverages according to Dunkin’ operational standards, providing guest…
City of Rochester, New York, United States · On-site
$17/hr–$19/hr
Entry level
Job DetailsJob Location: RJ Chevrolet Inc Bob Johnson Chevrolet - Rochester, NY 14615Position Type: Full TimeSalary Range: $17.00 - $19.00 HourlyJob Category: AutomotiveWe are seeking a motivated and reliable Lot Attenda…
Skills: Lot maintenance, Vehicle preparation, Car washing, Detailing, Customer service support
Dunkin'
Shift Leader
City of Rochester, New York, United States · On-site
Mid level
Position Title: Shift Leader Reports To: Restaurant Manager Overview: Shift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and…
Skills: Coaching, Guest Service, Team Leadership, Task Delegation, Inventory Management
Dunkin'
Shift Leader
City of Rochester, New York, United States · On-site
Mid level
Position Title: Shift Leader Reports To: Restaurant Manager Overview: Shift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and…
Skills: Coaching, Team Leadership, Guest Service, Conflict Resolution, Inventory Management
Dunkin'
Shift Leader
City of Rochester, New York, United States · On-site
Mid level
Position Title: Shift Leader Reports To: Restaurant Manager Overview: Shift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and…
Skills: Coaching, Guest Service, Team Leadership, Task Delegation, Food Safety
Shift Leader
Dunkin'
City of Rochester, New York, United States • On-site
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Full-time
Posted 20d ago
~40 hrs/week
Responsibilities
The Shift Leader is responsible for coaching team members to execute brand standards and deliver excellent guest service. They manage shift priorities, delegate tasks, and ensure food safety and operational goals are met.
Requirements
Candidates should have basic computer skills and fluency in English or the local language. Previous leadership experience in retail, restaurant, or hospitality is preferred.
Full job description
Position Title: Shift Leader
Reports To: Restaurant Manager
Overview:
Shift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others by providing timely feedback.
Responsibilities Include:
Perform all responsibilities of restaurant team members
Support the Restaurant Manager in meeting operational goals and execution
Ensure Brand standards are met throughout shift including preparation of food and beverages
Communicate shift priorities, goals and results to restaurant team members
Complete shift deployment plans for shifts to ensure positions are adequately supported
Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
Support the training of restaurant team members as needed
Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
Communicate clearly with the next Shift Leader to help prepare him/her for shift
Ensure Food Safety standards are met
Manage Inventory throughout the shift
Provide great guest service and coach restaurant team members to do the same
Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
Monitor employee attendance, punctuality, and adherence to company policies.
Education/Experience:
Basic computer skills
Fluent in spoken and written English or the local language in which you serve.
Previous leadership experience in retail, restaurant or hospitality preferred.
Key Competencies:
Works well with others in a fast-paced team environment
On time, demonstrates honesty and a positive attitude
Willingness to learn and adapt to change
Guest focused
Ability to assist with training
Problem solving
Motivating others
Physical Demands/Working Conditions:
Standing on feet
Repetitive motion including bending, stooping and reaching
Lifting objects, ice, products, boxes up to 20lbs (if applicable)
Wearing a headset
Working in a small space
Each franchise organization is an independent employer and thus responsible for making its own recruiting, hiring, and employment-related decisions. Specific employment-related questions should be directed to your franchise organization’s legal counsel or other professional advisor.
Dunkin' is a global beverage-led powerhouse with high customer frequency and loyalty that fuels everyday life with iconic iced drinks, coffee and on-the-go breakfast.
Offices: 130 Royall Street, Canton, MA 02120, US
Consumer GoodsHospitalityRetailFood and BeverageCustomer Service
Frequently asked questions
How many Customer Service & Support jobs are open in City of Rochester, NY right now?
There are currently 514 open customer service & support positions in City of Rochester, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in City of Rochester, NY?
Companies currently hiring include University of Rochester, Dunkin', H&R Block, Goodwill of the Finger Lakes, DELTA SONIC CAR WASH, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in City of Rochester, NY?
Yes — 12 of the 514 open customer service & support positions offer remote or hybrid work (5 remote, 7 hybrid).
How do I apply for Customer Service & Support jobs in City of Rochester, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.