City of Rochester, New York, United States · On-site
Entry level
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Skills: Customer service, Leadership, Communication, Problem solving, Computer literacy
City of Rochester, New York, United States · On-site
Entry level
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City of Rochester, New York, United States · On-site
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City of Rochester, New York, United States · On-site
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Customer Service Representative
City of Rochester, New York, United States · On-site
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City of Rochester, New York, United States · On-site
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City of Rochester, New York, United States · On-site
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City of Rochester, New York, United States · On-site
Mid level$10K raised
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City of Rochester, New York, United States · On-site
Mid level$10K raised
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City of Rochester, New York, United States · On-site
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City of Rochester, New York, United States · On-site
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City of Rochester, New York, United States · On-site
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City of Rochester, New York, United States · On-site
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City of Rochester, New York, United States · On-site
$62k–$67k/yr
Mid level
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City of Rochester, New York, United States · On-site
$17/hr–$18/hr
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City of Rochester, New York, United States · On-site
$22/hr–$30/hr
Entry level
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
City of Rochester, New York, United States · On-site
$20/hr–$27/hr
Mid level
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H&R Block
Multi-Office Leader
City of Rochester, New York, United States · On-site
$62k–$67k/yr
Mid level
About the Role The Multi-Office Leader, known internally as an Area Experience Leader, leads a portfolio of 4–6 retail offices and is responsible for delivering a consistent, high-quality client experience across every l…
City of Rochester, New York, United States · On-site
$62k–$67k/yr
Mid level
About the Role The Multi-Office Leader, known internally as an Area Experience Leader, leads a portfolio of 4–6 retail offices and is responsible for delivering a consistent, high-quality client experience across every l…
City of Rochester, New York, United States · On-site
$54k–$67k/yr
Mid level
About the Role The Multi-Office Leader, known internally as an Area Experience Leader, leads a portfolio of 4–6 retail offices and is responsible for delivering a consistent, high-quality client experience across every l…
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Full-time
high school
Employee flight privileges, Training and development programs, Health benefits, Life benefits
Posted 18d ago
Apply by Aug 25
~40 hrs/week
Responsibilities
The Lead Airport Agent provides efficient customer service, manages flight operations, and oversees passenger boarding and baggage handling. Additionally, the role involves conducting staff observations, managing local training programs, and assisting management with administrative duties.
Requirements
Candidates must have a high school diploma or equivalent and a valid driver's license. The role requires the physical ability to lift up to 75 lbs and the flexibility to work rotating shifts, including weekends and holidays.
Full job description
Overview
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Pay Rate: $18.08 / HR
Responsibilities
How will you make an impact?
Responsibilities
Provide efficient, friendly service to all of our customers
Promote and sell air travel with American Eagle and American Airlines and/or one of our contracted carriers
Complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges
Escort passengers from the terminal to and from the aircraft ensuring a safe path at all times
Complete all necessary arrangements for accommodating passengers with reservations, stand-bys, luggage, cabin availability, and in-flight supplies
Determine flight close-out time and prepare, complete, and check various flight forms for accuracy
Conduct agent observations and associate activities
Administers local training programs and is responsible for scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation
Maintains supplies and inventory control logs
Prepares customer correspondence, investigates discrepancies, and compiles statistical data for reports
Assist management in the completion of administrative duties and to acts as a company representative when assigned
In this role the employee may be subject to engine fumes, vehicle emissions, dust, and engine noise
Responsible for standing, using finger dexterity, typing, climbing, and descending stairs numerous times a day
Check baggage and parcels weighing up to 75 lbs. which involves carrying, bending, lifting, and turning
Meet arriving aircraft by standing to operate a mobile mechanical jet-bridge with a length of up to 110 ft. and weighing approximately 57,000 lbs
It is required that the agent can use depth perception and peripheral vision to extend and position jet-bridge observing all stationary and moving vehicles in the immediate area
Open and close aircraft cabin doors, without assistance, by pushing, pulling, reaching, bending and twisting
Qualifications
Who are we looking for?
Requirements
Minimum age: 18
High school diploma, GED, or international equivalent
Possess a valid, unexpired and unsuspended state driver’s license; some license restrictions may prohibit a candidate from being considered for this role
Willing and able to work a variety of rotating shifts including days, nights, overnights, holidays, weekends, and rotating days off
Flexible to work additional hours with short notice when operationally necessary
Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs.
Must be customer focused, detail oriented, and interested in the airline industry
Must be comfortable working with computers and ability to learn new computer programs
Must be able to read, write, fluently speak, and understand the English language
Possess the legal right to work in the United States
Demonstrated ability to communicate verbally and in writing
Strong organizational, interpersonal, negotiation, and leadership skills preferred
Above average attendance preferred
Ability to read, write, fluently speak, and understand Spanish (in some locations) preferred
One year of customer service experience preferred
Prior training and/or curriculum development experience preferred
Experience using Word and Excel preferred
Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled
Envoy Air Inc. is a wholly-owned subsidiary of American Airlines Group (NASDAQ: AAL) operating more than 160 aircraft on 875 daily flights to over 160 destinations. The company’s more than 20,000 employees provide regional flight service to American Airlines under the American Eagle brand and livery and Ground-handling services for many American flights.
Connect with Envoy on X @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
Offices: 4301 Regent Blvd., Irving, TX 75063, US
Aviation and TransportationAir TransportationLeisureTransportationAerospaceTravel
How many Customer Service & Support jobs are open in City of Rochester, NY right now?
There are currently 514 open customer service & support positions in City of Rochester, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in City of Rochester, NY?
Companies currently hiring include University of Rochester, Dunkin', H&R Block, Goodwill of the Finger Lakes, DELTA SONIC CAR WASH, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in City of Rochester, NY?
Yes — 13 of the 514 open customer service & support positions offer remote or hybrid work (5 remote, 8 hybrid).
How do I apply for Customer Service & Support jobs in City of Rochester, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.