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The Renewals Specialist will manage the end-to-end renewal lifecycle for assigned accounts to maximize retention and recurring revenue. They will collaborate with internal teams to optimize renewal strategies and provide accurate revenue forecasting.
Candidates should have previous experience in customer success or SaaS renewals and the ability to thrive in a fast-paced, dynamic environment. Familiarity with contracts and a knack for cross-functional collaboration are highly valued.
Renewals Specialist | Customer Success | United States | Remote or Hybrid
RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.
Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.
We’re searching for a US-based Renewals Specialist to join our Customer Success team, so that we can drive a seamless, consistent renewal experience that maximizes retention and customer satisfaction. The Renewals Specialist will manage the end-to-end renewal lifecycle for assigned accounts to support recurring revenue, strengthen client relationships, and contribute to the mission of safer healthcare through long-term customer partnerships.
This is an exciting time to join RLDatix as we are in the midst of building the Customer Success function. We're looking for individuals who like the challenge of building and transforming.
How You’ll Spend Your Time
Manage contract renewals for assigned accounts using internal systems and processes to maximize retention and preserve revenue
Oversee renewal pipeline and forecasting in order to provide accurate revenue projections and ensure timely closures
Collaborate with internal teams (Customer Success, Sales, Finance, Legal) to optimize playbooks, governance, and renewal strategy
Assess account health and renewal risk in order to deploy retention strategies and support customer satisfaction
Track and report on renewal performance metrics to identify trends and continuously improve outcomes
What Kind of Things We’re Most Interested in You Having
Previous experience in customer success or SaaS renewals, ideally within a growing organization (experience with acquisitions is a plus)
Ability to thrive in ambiguity and navigate gray areas in a fast-changing, dynamic environment
Proven success quickly learning new systems and processes and adapting to change
Familiarity with contracts, terms, and basic legal language is ideal
Sincere interest in joining a new team and function within our organization that is actively being built and shaped
A knack for working collaboratively across teams within a fast-paced, customer-focused environment
We are open to remote or hybrid candidates for this role. If you are located within a 1-hour drive of one of our offices (Chicago, IL; Carmel, IN; Toronto, ON; Charleston, SC; Lehi, UT), you would be considered a hybrid employee. We ask that our hybrid employees work in office approximately 50% of the month.
By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.
RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.
As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to [email protected].
Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.
RLDatix is on a mission to change healthcare. We help organizations drive safer, more efficient care by providing governance, risk and compliance tools that drive overall improvement and safety. Our suite of cloud-based software helps organizations reduce healthcare-acquired infections, report on adverse events, and ensure patient safety learnings are deployed effectively and immediately through dynamic policy and procedure management. With over 4,000 customers in 19 countries, RLDatix software protects hundreds of millions of patients around the world. For more information, visit www.rldatix.com.
Offices: 311 S Wacker Dr, Suite 4900, Chicago, Illinois 60606, US · 1 Yonge St, 2300, Toronto, Ontario M5E, CA · 1 Church Road, Richmond, London, England TW9 2QE, GB · 7593 Said Ibn Zayd Rd, Qurtubah, Riyadh, Saudi Arabia 13245, SA · Level 10, 71 Queens Road, Melbourne, Victoria 3004, AU
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