Reporting to the VP of Regional Sales, EMEA the Field Application Scientist will provide the scientific introduction of Vizgen’s technology to customers with a focus on biological discovery and helping customers ef…
Regional Director, Rx Onboarding and Care Coordination, East
Cambridge, Massachusetts, United States · Remote OK
Senior+$843M raised
Scholar Rock is a late-stage global biopharmaceutical company focused on developing and commercializing apitegromab for children and adults with spinal muscular atrophy (SMA) and other rare, severe, and debilitating neur…
Skills: Team Leadership, Patient Access, Reimbursement, Case Management, Rare Disease
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Deductive reasoning, Analytical skills, Computer skills, Communication skills, Supervision
Starting Rate: $22.00 Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefit…
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
You’ve invested a lot of time and energy in your education. Now you want the chance to make your mark. We offer challenging opportunities for you to learn and grow professionally. In our programs, you’ll be immersed in a…
Skills: Patient Safety, Pharmacy Professional Practice, Regulatory Compliance, Quality Assurance, Customer Service
You’ve invested a lot of time and energy in your education. Now you want the chance to make your mark. We offer challenging opportunities for you to learn and grow professionally. In our programs, you’ll be immersed in a…
Skills: Patient Safety, Pharmacy Professional Practice, Regulatory Compliance, Quality Assurance, Customer Service
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
The Role We're hiring an Engagement Manager to own how Proton shows up inside a distribution business: scoping the work, designing the solution, and running the engagement from kickoff through go-live and beyond. Differe…
Senior Associate Director, Predegree Advising and Admissions Policy Management
Cambridge, Massachusetts, United States · Hybrid
$90k–$110k/yr
Senior
Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise…
Cambridge, Massachusetts, United States · Remote OK
$105k–$190k/yr
Senior$5.2B raised
Are you excited about working with cutting-edge technologies? Would you like to work with our Zero Trust portfolio? Join our Global Escalation Team As a Product Support Engineer, you will become a key technical contribut…
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$100k–$120k/yr
Full-time
postgraduate degree
Posted 45d ago
~40 hrs/week
Responsibilities
The Field Application Scientist will provide scientific introduction and technical support for the MERSCOPE platform to customers across France, the UK, and the Nordics. Responsibilities include conducting customer training, assisting with experimental design, and collaborating with sales and R&D teams to resolve technical issues.
Requirements
Candidates must hold a PhD or MS in a relevant scientific or engineering discipline with at least 5 years of experience in life science genomics or imaging. Proficiency in French and English is required, along with the ability to travel extensively within the assigned European regions.
Full job description
Reporting to the VP of Regional Sales, EMEA the Field Application Scientist will provide the scientific introduction of Vizgen’s technology to customers with a focus on biological discovery and helping customers efficiently generate their own data using Vizgen’s MERSCOPE platform. The ideal candidate will support customer training and wet lab/analysis support. This exciting position requires complex scientific problem-solving skills, efficient communication, and a passion for helping customers. The Field Application Scientist will be responsible for supporting and coordinating solutions to our customers’ and collaborators’ wide range of needs, focused on both pre-sales and post-sales.
The successful candidate will also manage and coordinate all technical aspects of customer demonstration projects and represent Vizgen and engage with scientists and other customers at trade shows and scientific conferences.
Key Responsibilities:
Develop expert-level knowledge of Vizgen’s technology, including sample preparation techniques, instrumentation, software, network communications, and full integration of the overall platform
Develop expert-level knowledge of preparing tissue samples with Vizgen’s reagents and chemistry and how they impact the performance of the platform
Present product information and scientific applications for customer seminars and trade shows
On-board, train, and support new customers to ensure protocols are understood and followed properly
Work with customers to help design custom gene panels
Support customers in their data workflow to ensure high-quality results are generated efficiently in a broad range of applications
Provide technical guidance to customers on experimental design for single-cell spatial analysis
Document customer issues, investigate underlying causes, and work closely with the Vizgen support and R&D teams to implement solutions
Closely collaborate with the sales team in identifying new customer and market opportunities
Collect feedback from current customers and communicate to product teams and management to help guide product development
Represent Vizgen in a professional and friendly way when engaging with both external and internal customers
Requirements and Qualifications:
PhD or MS in relevant scientific or engineering disciplines
5+ years of customer support in life science genomics or imaging fields
Single-cell or spatial biology analysis experience preferred
Highly skilled in managing sample preparation and analysis for RNA detection in tissue
High sense of urgency for resolving customer issues
Experience operating in both start-up and large corporate environments preferred
Solid interpersonal and team management skills
Excellent communication and presentation skills
Highly organized, disciplined, and efficient in meeting deliverables
Highly proficient in the use of business platform tools, including PowerPoint, Excel, Word, documentation control, customer support ticketing, and other relevant software applications
Ability to independently troubleshoot and resolve customer issues in the lab, applying creative problem-solving in real time.
Willingness to travel 50%+ of the time, primarily within the France, Nordics, UK
Fluent in both French and English, with the ability to communicate scientific and technical content clearly in both languages
Equal Employment Opportunity
We are an Equal Opportunity Employer and are committed to creating an inclusive workplace where all employees and applicants are treated with respect and fairness. Employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
We are dedicated to fostering a workplace that values diversity, equity, inclusion, and belonging, where every employee has the opportunity to contribute and succeed
Confidently take your research to new depths with MERSCOPE Ultra integrating single-cell and spatial multiomics analysis
Industry
Biotechnology Research
Company size
51-200 employees
Founded
2019
Headquarters
Cambridge, Massachusetts
LinkedIn followers
18,895
Total funding
$188M
Ultivue recently merged with Vizgen to lead the next frontier of innovation in spatial biology and multi-omics. Through its pioneering MERFISH technology and MERSCOPE® Platform for in situ single-cell spatial genomics and its high-fidelity InSituPlex® assays and AI-driven STARVUE™ spatial image analysis technology, Vizgen delivers unmatched tools that enable researchers to uncover deep insights into human biology and achieve breakthroughs in understanding mechanisms of complex diseases. Vizgen’s technology delivers high-confidence, quantitative data with exceptional accuracy, robustness, sensitivity and deep insights that power foundational and clinical research. Named the #1 private spatial biology company of 2024 by Genetic Engineering & Biotechnology News, Vizgen is headquartered in Cambridge, Massachusetts.
Offices: 61 Moulton St, Cambridge, Massachusetts 02138, US
translational researchsingle cell genomicsmulti-omicstranscriptomicsspatial gene expression single cell gene expressionin situ single-cell omicscell atlasesHuman Cell Atlasspatial genomics research
How many Customer Service & Support jobs are open in Cambridge, MA right now?
There are currently 409 open customer service & support positions in Cambridge, MA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Cambridge, MA?
Companies currently hiring include CVS Health, Harvard Division of Medical Sciences, Anna Jaques Hospital, Sonesta International Hotels, Allied Universal, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Cambridge, MA?
Yes — 64 of the 409 open customer service & support positions offer remote or hybrid work (17 remote, 47 hybrid).
How do I apply for Customer Service & Support jobs in Cambridge, MA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.