Bucharest, Romania · On-site
Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of …
Skills: Customer Success, Operations Management, Sales Operations, CRM, Salesforce
Chubb Fire & SecurityBucharest, Romania · On-site
About APi - Chubb Fire & Security France Chubb Fire & Security France is a leading provider of fire protection and electronic security solutions, offering a comprehensive range of services including fire detection system…
Skills: Accounts receivable, Cash application, Reconciliation, Financial records, Data quality
Bucharest, Romania · On-site
We are looking for a Business Support Assistant, Global Operational Excellence who will be responsible for access management to be in accordance with company policies and SOPs. The prior verification until permitting acc…
Skills: Access management, Data analysis, Time management, Analytical reasoning, Customer service
Bucharest, Romania · Hybrid
Direct Contract Operations Consultant This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge…
Skills: Contract lifecycle management, Process optimization, Data analysis, Contractual research, Stakeholder management
Bucharest, Romania · Hybrid
Associate - Customer Care - Voice Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at t…
Skills: Account maintenance, Customer care, Customer service, Fraud detection, Online customer support
Bucharest, Romania · Remote OK
At Allianz, we're not just about insurance – we're about making an impact. As a global leader in insurance and financial services, we help people and businesses grow while offering a fun, supportive environment where eve…
Skills: Customer support, Claims processing, Problem-solving, Predictive analytics, Fraud detection
Bucharest, Romania · On-site
What you do The Procurement and Networks department is responsible for maintaining a nationwide, reliable, and qualified network of service providers. The team serves as the primary point of contact for our service provi…
Skills: Procurement, Vendor management, Process automation, AI technologies, Data analysis
Bucharest, Romania · On-site
Your Role The Provider Invoice Management Team ensures the accurate and timely payment of service provider invoices and the rebilling of related costs to our Business Partners in the Roadside Assistance, Medical Assistan…
Skills: Invoice processing, Numerical aptitude, Analytical thinking, English communication, German language proficiency
Bucharest, Romania · On-site
About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everyt…
Skills: Courier Onboarding, Logistics Management, Process Optimization, Stakeholder Communication, Data Analysis
Bucharest, Romania · Hybrid
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in …
Skills: Customer Success, Renewals Management, Account Management, Salesforce, Hebrew Fluency
Bucharest, Romania · Hybrid
Join our Team About this opportunity! We are now looking for a Support Services Specialist, to be part of the team who assures the connection between Ericsson’s suppliers and business units responsible for acquisitions a…
Skills: Support service, Call center, English, Italian, Spanish
Bucharest, Romania · Hybrid
$7k–$12k/mo
Green Card Handler (Foreign Claims) Job Description Hellas Direct is a dynamic and innovative insurtech company dedicated to redefining insurance and making customers' lives better by providing personalized and affordabl…
Skills: Motor claims handling, Green card system, Cross-border accidents, Liability determination, Negotiation
Bucharest, Romania · Hybrid
$106k–$141k/yr
Job title: Customer Care Specialist Location: Bucharest, Romania Flexible working: Hybrid (3 days in the office, 2 days home office) About the job As a Customer Care Specialist within our Manufacturing & Supply team in R…
Skills: SAP, Order management, Supply chain operations, Customer service, Data integrity
Bucharest, Romania · Hybrid
We are seeking a talented individual to join our Client Relationship Management team at Marsh . This role will be based in Bucharest, Romania. As a Client Relationship Management Specialist, you will play a crucial role …
Skills: Client Relationship Management, Insurance, Analytical Thinking, Problem Solving, Attention to Detail
Bucharest, Romania · Hybrid
The Opportunity As part of PwC Applications team, you ensure stable, secure, and user-focused operation of business applications running on Azure Cloud in a modern, hybrid environment. You independently install, configur…
Skills: Azure Cloud Computing, Application Operation Management, Power Automate, PowerShell, Problem Solving
Bucharest, Romania · Hybrid
L1 Networking Support Engineer This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-clo…
Skills: IP Networking, Troubleshooting, TCP/IP, IPv4/IPv6, Linux
Bucharest, Romania · Hybrid
L1 Networking Support Engineer This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-clo…
Skills: Networking, Troubleshooting, IP networks, Linux, TCP/IP
Bucharest, Romania · On-site
Sales Representative - Digital Romania - Bucharest Full-time position Company description We are Straumann. United for global excellence in dentistry. The Straumann Group unites global reach, experience and innovation wi…
Skills: Sales Growth, Digital Workflow Solutions, CRM Tools, Technical Training, CAD Design Systems
Bucharest, Romania · Hybrid
We are seeking an experienced Strategic Account Manager to maintain strong relationships with the company's key clients while also demonstrating excellent "hunter" skills. Responsibilities include growing company revenue…
Skills: Strategic Account Management, Relationship Building, Data Analysis, Contract Negotiation, Customer Service
Bucharest, Romania · Hybrid
Front Line Manager - Customer Care - Collections Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work,…
Skills: Customer care, Customer experience, Customer service, Data management, Online customer support
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The specialist will manage purchase and renewal operations for K-12 Enterprise customers, ensuring accurate CRM data and smooth order workflows. They will also serve as a primary point of contact for account administration, onboarding, and technical service coordination.
Candidates must hold a bachelor's degree in a relevant field and possess at least 2 years of experience in customer or sales operations. Proficiency with CRM systems and strong communication skills are required to support US-based teams and customers.
Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
We’re looking for an Education Customer Success Manager to join the Onshape Education Customer Success Team at PTC and support our K-12 Education Enterprise customers. Onshape is a professional cloud-native CAD platform that is widely adopted in K-12 and higher education for its accessibility, collaboration features, and zero IT overhead. The Onshape Education Team supports schools worldwide with access, support and learning resources.
As an Education Customer Success Manager, you will help manage the purchase, renewal, and account administration processes for assigned Education Enterprise customers at K-12 Schools. You will work closely with EDU Technical Services, Onshape Deal Desk, and your team to ensure customers have a smooth experience from purchase request through renewal. Your responsibility is to keep purchase and renewal operations organized, accurate, and on track by maintaining CRM data, supporting quote and order workflows, coordinating technical services, and helping educators and administrators navigate onboarding and implementation. This is an individual contributor role reporting to the Education Customer Success & Operations Manager.
Key Responsibilities:
Purchase & Renewal Operations
Support the purchase and renewal process for predominantly US K-12 Enterprise customers including quote coordination, renewal tracking, legal requests, and order status follow-up.
Maintain accurate renewal dates, account details, contacts, opportunity records, and customer notes in CRM systems.
Coordinate with Deal Desk, Customer Operations, and Credit & Collocations teams to resolve purchase order, procurement, tax, and billing-related questions.
Monitor renewal timelines and proactively surface risks, blockers, missing information, and next steps.
Customer & Account Success
Serve as the point of contact for assigned K-12 accounts, helping administrators understand purchasing requirements and supporting their onboarding and implementation.
Coordinate technical services escalations.
Track customer health signals related to renewal readiness, usage, support needs, and administrative blockers.
Ensure customer-facing communications are clear, accurate, timely, and aligned with process requirements.
Process Improvement & Reporting
Identify opportunities to improve renewal workflows, reduce manual effort, and create more consistent operating procedures for onboarding and supporting K-12 accounts.
Create and maintain internal process documentation, templates, and playbooks for purchase and renewal operations.
Share recurring customer issues with internal teams to improve the overall K-12 Enterprise customer experience.
Skills:
Strong attention to detail and comfort managing high-volume operational tasks with accuracy.
Ability to organize renewal timelines, track dependencies, and follow through on open items across multiple stakeholders.
Clear written and verbal communication skills, especially when explaining next steps to internal teams and customers.
Proactive approach to identifying process gaps, operational risks, and opportunities to improve efficiency.
Ability to prioritize issues, work independently, and remain effective when requirements or timelines change.
Comfort working across time zones with US-based colleagues and customers.
Qualifications & Experience:
Bachelor’s degree in Business, Communications, Education, Operations, or a related field.
2+ years of experience in customer operations, renewals, customer success operations, sales operations, account administration, or a similar role.
Experience with CRM tools such as Salesforce, Gainsight, or similar systems.
Understanding of K-12 education institutions, procurement processes, or SaaS customer lifecycle operations is a plus.
Fluent or advanced English communication skills required; experience working with US-based teams or customers is a plus.
Familiarity with CAD, STEM education, or EdTech is helpful but not required.
Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."
PTC (NASDAQ: PTC) unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. With PTC, and its partner ecosystem, manufacturers can capitalize on the promise of today’s new technology to drive digital transformation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status Copyright 2025 PTC Inc. and its Licensors. All Rights Reserved
Offices: 121 Seaport Blvd, Boston, Massachusetts 02210, US · Splaiul Independentei 319, Bucharest, Bucharest 060941, RO
There are currently 431 open customer service & support positions in Bucharest, Romania listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Capgemini, Radisson Collection, Accenture, Genpact, Hewlett Packard Enterprise, among others. Browse the listings above to see every active employer.
Yes — 211 of the 431 open customer service & support positions offer remote or hybrid work (37 remote, 174 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
