Customer Service & Support Jobs in Bucharest, Romania (Now Hiring) — 209 open — Page 3

Sales Support Analyst – temporary contract

Contract Duration: 1 year temporary contract, with possibility of extension based on business needs

Working Hours / Shift Requirement

This role supports afternoon-shift business coverage. The expected working schedule is 15:00–24:00 Romania time, or at minimum 12:00–21:00 Romania time, depending on business requirements. Flexibility is required during quarter-end periods, including the possibility of extended late/night-shift coverage during the final two weeks of each quarter.

Job description

Oracle is looking for a Sales Support Analyst to join the CSS Sales Support – Order Desk team in Romania on a temporary contract basis.

In this role, you will support the end-to-end lifecycle of customer and sales-related requests, helping sales teams process deals accurately, efficiently, and in line with Oracle’s internal procedures. You will manage complex operational tasks, maintain data accuracy across systems, coordinate approvals and stakeholder inputs, and help move requests through the required process steps without unnecessary delays.

You will work closely with Sales, Finance, Legal, Delivery, Deal Management, and other internal teams to support a smooth and compliant sales operations process from request intake through completion. This role is suited for someone who is comfortable working with systems, enjoys solving operational problems, manages multiple priorities well, and takes pride in accuracy, structure, and process compliance.

The role also provides an opportunity to contribute to continuous improvement within the team. The successful candidate will be encouraged to identify process efficiencies, improve documentation, support data quality, and adopt new tools, automation opportunities, and AI-enabled ways of working where appropriate. The focus is on helping the team work smarter while maintaining Oracle’s standards for compliance, accuracy, customer focus, and operational excellence.

The role requires regular afternoon-shift coverage, ideally 15:00–24:00 Romania time, or at minimum 12:00–21:00 Romania time, depending on business requirements. Flexibility is required during quarter-end periods, including the possibility of extended late/night-shift coverage during the final two weeks of each quarter.

The ideal candidate will have at least 5 years of experience in sales support, sales operations, order management, business operations, customer operations, deal support, or a similar operational role.

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.