Bucureşti, Bucharest, Romania · Hybrid
Resideo is looking for a communicative Dutch & English speaking Technical Support Specialist to join our dynamic support team in Bucharest. This is a full-time, hybrid position; currently working 2 days from home and 3 d…
Skills: Technical support, Dutch language, English language, Troubleshooting, Root cause analysis
Bucureşti, Bucharest, Romania · Hybrid
Position Summary We are seeking a detail-oriented and highly observant Player Experience Tester to ensure the quality, accuracy, and operational readiness of live casino and slot games across studio environments and oper…
Skills: QA testing, Live casino operations, Game testing, Blackjack, Roulette
Bucureşti, Bucharest, Romania · Hybrid
Company Description At Coface, we make trade happen everyday. Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering …
Skills: Telesales, Lead generation, Customer relationship management, Sales pipeline management, Market research
Bucureşti, Bucharest, Romania · Hybrid
Customer Service Agent with German (gn) - Location Bucharest Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are…
Skills: Customer Service, German, English, SAP, MS Dynamics
Bucureşti, Bucharest, Romania · On-site
Who we are: Do you want to join a well-established bank with a start-up culture? No, we’re not joking! We, at tbi, have been one the most profitable banks for years and we are growing at a fast pace. We’re a bank with a …
Skills: Bancassurance, Insurance Product Management, Stakeholder Management, Project Coordination, Data Analysis
Bucureşti, Bucharest, Romania · On-site
Cine suntem: Esti interesat sa te alaturi unei banci altfel, cu o abordare inovatoare si o cultura moderna? tbi, este una dintre cele mai profitabile banci care se dezvolta intr-un ritm alert. Suntem o banca cu un backgr…
Skills: Cash handling, Currency exchange, Customer communication, Organization, Prioritization
Bucureşti, Bucharest, Romania · Hybrid
Customer & Sales Support Specialist (gn) - Location Bucharest Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks ar…
Skills: Customer Support, Sales Support, Communication, Negotiation, Organizational Skills
Bucureşti, Bucharest, Romania · Hybrid
Company Description At Coface, we make trade happen everyday. Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering …
Skills: API Integration, Technical Support, REST/JSON, SOAP/XML, Postman
Bucureşti, Bucharest, Romania · Hybrid
Company Description At Coface, we make trade happen everyday. Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering …
Skills: API Integration, Technical Support, REST/JSON, SOAP/XML, Postman
Bucureşti, Bucharest, Romania · Hybrid
Company Description At Coface, we make trade happen everyday. Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering …
Skills: API Integration, Technical Support, REST/JSON, SOAP/XML, Postman
Bucureşti, Bucharest, Romania · Hybrid
Company Description At Coface, we make trade happen everyday. Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering …
Skills: API Integration, Technical Support, REST/JSON, SOAP/XML, Postman
Bucureşti, Bucharest, Romania · Hybrid
Founded 17 years ago, Recommerce Solutions' mission is to enable the circular economy and make a positive impact on the climate and the environment. The company is experiencing strong growth, already reaching over €210M …
Skills: Customer Support, English Fluency, Google Workspace, Zendesk, CRM
Bucureşti, Bucharest, Romania · Hybrid
Company Description At Coface, we make trade happen everyday. Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering …
Skills: Written Communication, Analytical Skills, Time Management, Self-Management, Teamwork
Bucureşti, Bucharest, Romania · Hybrid
Company Description At Coface, we make trade happen everyday. Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering …
Skills: Written Communication, Analytical Skills, Time Management, Self-Management, Teamwork
Bucureşti, Bucharest, Romania · Hybrid
Company Description At Coface, we make trade happen everyday. Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering …
Skills: Written Communication, Analytical Skills, Time Management, Self-management, Teamwork
Bucureşti, Bucharest, Romania · On-site
$10k–$12k/mo
Company Description We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make…
Skills: International Logistics, Customer Service, Freight Forwarding, Export Customs Documentation, Dangerous Goods Handling
Bucureşti, Bucharest, Romania · On-site
$5k–$6k/mo
Company Description We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make…
Skills: International Logistics, Freight Forwarding, Customer Service, Export Customs Documentation, Booking Tools
Bucureşti, Bucharest, Romania · Hybrid
Company Description At Coface, we make trade happen everyday. Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering …
Skills: Claims Analysis, Debt Collection, Fraud Investigation, Analytical Skills, Problem Solving
Bucureşti, Bucharest, Romania · Hybrid
Company Description At Coface, we make trade happen everyday. Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering …
Skills: Claims Analysis, Debt Collection, Fraud Investigation, Analytical Thinking, Problem Solving
Bucureşti, Bucharest, Romania · On-site
Iti plac bijuteriile, moda si interactiunea cu oamenii? Iti place sa castigi pe masura rezultatelor tale? TEZAUR angajeaza Consilieri Vanzari Bijuterii pentru magazinele din mall-uri. Ce iti oferim ✔ Pachet salarial ince…
Skills: Sales, Customer Interaction, Communication, Customer Orientation
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The Technical Support Specialist serves as the primary contact for B2C customers, providing technical support for smart home products in both Dutch and English. Responsibilities include troubleshooting technical issues, performing root cause analysis, and maintaining accurate records within the support request lifecycle.
Candidates must be fluent in Dutch and English and possess previous experience in a call center or technical support environment. Strong interpersonal skills, attention to detail, and proficiency with CRM platforms like Salesforce or SharePoint are required.
Resideo is looking for a communicative Dutch & English speaking Technical Support Specialist to join our dynamic support team in Bucharest. This is a full-time, hybrid position; currently working 2 days from home and 3 days on site. Your ability to troubleshoot various problems, collaborate across teams, and contribute to continuous improvement will be key to enhancing our support operations and overall customer experience.
The Technical Support Specialist (Dutch & English Speaker) is the primary customer facing contact for Consumers (B2C) of the Resideo product range. Your primary responsibility is to help customers to solve technical issues (post sales) and to answer any questions about the features and capabilities of the products (pre-sales).
Your product portfolio will include heating control devices, different types of thermostats, security systems, Home Alarm Kits and their accessories, Quick Start Alarm Kits and their accessories, Doorbells). You will lead by example, ensuring timely issue resolution, clear communication, and a strong focus on customer satisfaction.
Provide technical support in Dutch and English, ensuring high-quality service across all customer interactions.
Serve as a lead resource for resolving technical issues, including root cause analysis, troubleshooting, and issue replication.
Investigate customer-reported problems, replicating issues where necessary to determine root causes.
Monitor and manage the resolution lifecycle of support requests, maintaining accurate records and status updates.
Build and maintain strong relationships with customers, acting as a trusted advisor and advocate for their technical needs.
Deliver technical training and guidance to both customers and internal teams to enhance product understanding and usage.
Participate in product and software testing to identify potential issues and contribute to quality assurance efforts.
Create, maintain, and share technical knowledge through documentation, best practices, and collaborative learning initiatives.
Fluency in Dutch and English, with the ability to communicate technical information clearly and effectively.
Previous experience in a call center or technical support environment, preferably in a customer-facing role
Excellent interpersonal and communication skills, with a customer-first mindset.
High attention to detail and strong documentation skills.
Prior experience in technical support or customer service role within the industry.
Interpersonal skills and the ability to communicate clearly and professionally, both verbally and in writing.
A strong continuous improvement mindset with the ability to influence and lead positive change.
Hands-on experience with Salesforce.com, SharePoint, or similar CRM and collaboration platforms.
Proven expertise in Knowledge Management and Call Center Operations, including best practices and performance optimization.
Solid administrative and organizational skills, with attention to detail and accuracy.
Multilingual abilities are a plus, especially proficiency in Italian, French, or other European languages.
Access to a strong support system who will help you flourish in your role
The opportunity to work with a range of market leading technical products
Hybrid working, with Mondays and Fridays worked from home
Annual holiday entitlement: 26 days.
Meal tickets for each working day worked (30 Ron/voucher).
Medical coverage to support your health and well-being.
Other benefits in a total value of 250 RON/month, according to company internal regulations.
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Resideo is a global leader in smart home and building solutions, with trusted brands including Honeywell Home, First Alert, and Resideo helping people feel more comfortable, secure, connected, and in control every day. Our products and technologies are found in more than 150 million homes and businesses worldwide. From intelligent climate solutions to security, sensing, water, and connected home technologies, Resideo develops and manufactures products designed to simplify everyday life and help protect what matters most. Our global teams span engineering, manufacturing, software, product management, supply chain, customer experience, and more — all working together to shape the future of connected living through innovation, quality, and meaningful real-world impact. At Resideo, our teams help create products and experiences that make everyday life more comfortable, secure, and connected for millions around the world. Learn more at www.resideo.com.
You can find out more about how the talent community works here: Resideo Talent Community Terms. Our recruitment privacy notice Resideo -Recruitment Privacy Notice - Dec 16 2022 describes in more detail how we process your personal data and how you can exercise your personal data rights.
If a disability prevents you from applying for a job through our website, request assistance here.
At Resideo, we help you protect what matters most by creating technology and smart solutions that integrate seamlessly into your life. Our house of brands includes First Alert®’s smoke detectors, Honeywell Home’s smart thermostats, our ADI Global Distribution Business, and more to connect your entire home. We pride ourselves on our commitment to quality, innovation, and customer satisfaction, backed by a legacy of over 100 years in the industry. Resideo was recognized by Forbes Magazine on two of its most prestigious corporate rankings: the 2026 Most Trusted Companies and Best Companies in America lists. Thank you to every member of our team for helping Resideo pioneer what’s possible. #WeAreResideo
Offices: Scottsdale, Arizona 85254, US · San Luis Potosí, MX · Bengaluru, IN · Brno, CZ · Mougins, FR
There are currently 21 open customer service & support positions in Bucureşti, Romania listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Coface, DKV Mobility, Expeditors, tbi bank, Playtech, among others. Browse the listings above to see every active employer.
Yes — 16 of the 21 open customer service & support positions offer remote or hybrid work (0 remote, 16 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
