Customer Service & Support Jobs in Sibiu, Romania (Now Hiring) — 13 open

Who we are

NTT DATA is a leading global provider of infrastructure and platform services, partnering with some of the world’s most innovative technology vendors. We help organizations modernize their IT landscapes, increase operational efficiency, and enable sustainable business growth through reliable and scalable platforms. We’re looking for passionate, curious, and motivated individuals to join our team and work with clients to translate complex technology into real business value—driving transformation, resilience, and long-term success.

What you'll be doing

• Operating, maintaining, and providing operational support for enterprise applications integrated with Windows File Services, ensuring stable and reliable service delivery.
• Resolving all application-related incidents and service requests within agreed SLA timelines, while ensuring accurate ticket updates and operational documentation.
• Performing proactive health checks, monitoring, and maintenance of application servers and supporting databases.
• Providing second-level support for application issues, including troubleshooting and root cause analysis to restore service quickly and prevent recurrence.
• Performing minor configuration changes and standard changes while coordinating patching and upgrades with designated platform teams.
• Supporting application lifecycle events through pre- and post-change validation, documentation, and coordination with platform teams, while execution is handled by the relevant technical teams.
• Operating and maintaining Java-based applications running on Glassfish or Payara application servers, including service control, configuration review, and log analysis.
• Supporting associated web services and enterprise integrations, including REST APIs, job schedulers, and message queues used by the applications.
• Collaborating with development teams to ensure operational readiness and compliance during new feature rollouts and releases, without performing development activities.
• Identifying opportunities for automation and operational improvements, working with the Continuous Service Improvement team to implement enhancements.
• Ensuring all activities comply with security, governance, and audit requirements.
• Supporting eDiscovery and audit requests by preparing and delivering application data in accordance with defined procedures and compliance guidelines.
• Maintaining and improving runbooks, operational documentation, change evidence, and knowledge base articles to support consistent and efficient service operations.
• Collaborating with platform, security, network, and infrastructure teams to ensure effective coordination, escalation, and service continuity.

What you'll bring along

• Bachelor’s degree in Information Technology or a related field, or equivalent professional experience.
• Minimum 3-5 years of experience providing operational support for enterprise applications in multi-environment setups, including development, test, and production environments.
• Proven experience handling incidents and service requests, conducting health checks, and executing minor configuration changes in enterprise IT environments.
• Familiarity with application operations for Java-based stacks, including Glassfish or Payara application servers, with the ability to work with service control, configurations, and logs.
• Basic understanding of Oracle or PostgreSQL database operations, including read-only queries, index and job status checks, and backup or restore validation coordination.
• Experience working with REST APIs, integration services, job schedulers, message queues, and associated web services used by enterprise applications.
• Knowledge of PowerShell and SQL for operational checks, troubleshooting, and standard support activities.
• Familiarity with CI/CD pipelines and DevOps practices, including reading deployment information, working with change tickets, and supporting release-related operational activities.
• Basic understanding of Windows network file shares and file service integrations.
• Strong understanding of ITIL processes for Level 2 operations, including Incident, Request, Change, Problem, and Knowledge Management, as well as escalation boundaries.
• Experience working with ITSM tools such as ServiceNow for ticket management, operational coordination, and maintaining strong ticket hygiene.
• Demonstrated ability to maintain high-quality documentation, change records, audit evidence, and post-event validation materials.
• Understanding of security and compliance expectations, with strong attention to documentation accuracy, traceability, and auditability.
• Strong analytical problem-solving skills, with the ability to follow structured runbooks, prioritize effectively, and escalate when required.
• Clear and concise communication skills, with the ability to collaborate with both technical and non-technical stakeholders.
• High attention to detail, prioritization, and time management skills under SLA pressure.
• ITIL v4 Foundation certification is a plus.
• DevOps Foundation/Practitioner certification for CI/CD awareness is a plus.
• Vendor-neutral database fundamentals knowledge, especially Oracle or PostgreSQL basics, is highly advantageous.
• Excellent command of both spoken and written English and German.