Consulting Jobs in Sibiu, Romania (Now Hiring) — 29 open

Who we are

NTT DATA is a leading global provider of infrastructure and platform services, partnering with some of the world’s most innovative technology vendors. We help organizations modernize their IT landscapes, increase operational efficiency, and enable sustainable business growth through reliable and scalable platforms. We’re looking for passionate, curious, and motivated individuals to join our team and work with clients to translate complex technology into real business value—driving transformation, resilience, and long-term success.

What you'll be doing

• Providing Level 2 support, administration, and optimization for Microsoft Power Platform services, ensuring platform stability, security, and reliable service delivery.
• Troubleshooting complex incidents and service requests across Power Apps, Power Automate, Power BI, Copilot Studio, connectors, data sources, and integrations.
• Resolving escalations from Level 1 support teams within agreed SLA timelines, while ensuring accurate ticket updates and operational documentation.
• Performing root cause analysis for recurring or complex issues and implementing preventative fixes to improve service reliability.
• Supporting deployment, configuration, and lifecycle management of Power Platform environments.
• Assisting with solution packaging, releases, and environment promotions across development, test, and production environments.
• Supporting data sources and integrations, including Dataverse, SharePoint, SQL, Microsoft Graph, APIs, and other enterprise connectors.
• Monitoring platform health, usage, performance, gateways, datasets, reports, and refresh processes to identify and resolve issues proactively.
• Supporting governance and security controls, including Data Loss Prevention policies, environment roles, permissions, and platform access management.
• Assisting citizen developers and business users with troubleshooting, best practices, usability improvements, and reliable solution design.
• Maintaining and improving technical documentation, runbooks, operational procedures, and knowledge base articles.
• Collaborating with Microsoft 365, security, integration, and business application teams to ensure effective coordination, escalation, and service continuity.
• Supporting change and release management activities for Power Platform solutions and environments.
• Providing guidance and mentoring to Level 1 support teams to improve first-line resolution capability and knowledge sharing.
• Identifying opportunities for automation, service improvement, and operational efficiency across Power Platform support processes.
• Ensuring all activities comply with security, governance, compliance, and audit requirements.

What you'll bring along

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent professional experience.
• Minimum 3- 5 years of experience supporting Microsoft Power Platform or related Microsoft 365 technologies in enterprise environments.
• Hands-on experience supporting Power Apps, Power Automate, and Power BI in production environments.
• Strong understanding of Microsoft Power Platform services, low-code solutions, and business application support.
• Experience troubleshooting Power Apps, including Canvas Apps and Model-driven Apps, as well as related configuration and usability issues.
• Experience supporting Power Automate cloud flows and awareness of desktop flows for automation and process support.
• Experience troubleshooting Power BI datasets, reports, gateways, refresh schedules, and performance-related issues.
• Knowledge of Dataverse administration, data troubleshooting, environment management, and platform configuration.
• Experience supporting connectors and integrations, including SharePoint, SQL, Microsoft Graph, APIs, and enterprise data sources.
• Understanding of Power Platform governance and security, including Data Loss Prevention policies, environment roles, permissions, and access controls.
• Familiarity with Power Platform Admin Center for monitoring, diagnostics, environment management, and operational support.
• Basic understanding of identity and access management, including Entra ID / Azure Active Directory concepts.
• Basic PowerShell or scripting knowledge for administration and automation is desirable.
• Experience working in a service desk, managed services, or support environment.
• Familiarity with incident, problem, change, and release management processes.
• Strong analytical troubleshooting skills across applications, data, integrations, and platform services.
• Ability to support both technical teams and business users with a customer-focused mindset and attention to usability and reliability.
• Strong communication and stakeholder engagement skills, with the ability to explain technical topics clearly.
• Structured and methodical approach to incident resolution, root cause analysis, documentation, and escalation.
• Good documentation and knowledge-sharing habits, with a proactive attitude toward automation and service improvement.
• Microsoft Certified: Power Platform Functional Consultant Associate certification is desirable.
• Microsoft Certified: Power Platform App Maker Associate certification is desirable.
• Microsoft Certified: Power Platform Developer Associate certification is advantageous.
• Microsoft 365 Fundamentals certification is desirable.
• ITIL Foundation certification is desirable.
• Excellent command of both spoken and written English and German.