Bucharest, Romania · Hybrid
Discover ING Hubs Romania ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 1700…
Skills: Financial Markets, Treasury, Risk Management, Python, Cloud Management
Bucharest, Romania · On-site
Discover ING Hubs Romania ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000…
Skills: Customer Service, Banking Operations, English Proficiency, MS Office, Client Relationship Management
Bucharest, Romania · Hybrid
Groupama Asigurări își mărește echipa! Dacă ai experiență în asigurările non-life și îți place să lucrezi într-un mediu dinamic, în care relația cu partenerii brokeri este esențială, te invităm să te alături echipei noas…
Skills: Non-life Insurance, Corporate Account Management, Insurance Underwriting, Broker Relations, Microsoft Excel
Bucharest, Romania · Hybrid
We’re looking for a Director, Customer Support Escalation Center to help us develop and execute on a comprehensive, customer-first strategy and approach to our Global Hootsuite’s Customer Support Escalation Center. Repor…
Skills: Technical Support, Operational Support, Leadership, Incident Management, Bug Management
Bucharest, Romania · Hybrid
As a Managed Services Core Specialist, you will play a crucial role in delivering exceptional support and maintaining the smooth operation of our telecommunications networks. Your primary focus will be on managing and re…
Skills: L2 Data Support, Incident Management, Change Management, Vendor Escalation, Preventative Maintenance
Bucharest, Romania · Hybrid
As a Customer Experience Specialist with Dutch here at Honeywell, you will enhance customer satisfaction by developing strategies, analyzing feedback, and driving improvements. Your insights will ensure exceptional servi…
Skills: Customer Experience, SAP, Salesforce, English Fluency, Romanian Fluency
Bucharest, Romania · Hybrid
If you thrive on creating trusted relationships that provide opportunities to support and improve the lives of others, influencing and collaborating with others to drive change and improvements, we have a career opportun…
Skills: Customer Service, French Language, English Language, Microsoft Office Suite, Incident Management
Bucharest, Romania · On-site
In rolul de Consultant IQOS vei fi responsabil(a) de: Crearea unei experiente de vanzare memorabila clientilor IQOS utilizand toate informatiile si materialele pe care le ai la dispozitie; Asigurarea unei treceri facile …
Skills: Sales, Customer Relationship Management, English Communication, Problem Solving, Inventory Management
Bucharest, Romania · Hybrid
Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and…
Skills: Customer Service, Order Management, Complaint Resolution, English Fluency, MS Office
Bucharest, Romania · On-site
This role contributes to a thriving sales environment, working in conjunction with operations, external sales, finance & procurement. The Postholder will deliver great customer services, with the ability to understand an…
Skills: Customer Service, Verbal Communication, Written Communication, Attention To Detail, Microsoft Excel
Bucharest, Romania · Hybrid
Get to Know Us: It's fun to work in a company where people truly believe in what they're doing! At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being…
Skills: SAP Application Support, Troubleshooting, Functional Requirements Analysis, SAP Data Analysis, Project Management
Bucharest, Romania · On-site
POSITION SUMMARY At JW Marriott, we believe in the art of mindful hospitality. Bring your proactive spirit to our Food & Beverage team and help us craft enriching culinary experiences where every detail matters. In this …
Skills: Customer Service, English Proficiency, Teamwork, Communication, Pressure Management
Bucharest, Romania · Hybrid
We have an opportunity for a Lead Customer Experience Specialist (North America Schedule) (m/f/d) to join us at Honeywell, in Bucharest, where you will be responsible with understanding and being familiar with all servic…
Skills: Customer Support, Order Management, MS Office, English Fluency, Financial Billing
Bucharest, Romania · Hybrid
Main responsibilities: Booking & changes • Processes a wide variety of maintenance related activities between Honeywell and customers: records, changes in the list of equipment or obligations covered by the contract (esc…
Skills: Customer Experience, SAP, Billing, Project Structure Management, Analytical Skills
Bucharest, Romania · On-site
POSITION SUMMARY In this role, you will drive the effectiveness of the Reservations department by ensuring flawless daily operations, impeccable communication, and unwavering alignment with JW Marriott's luxury standards…
Skills: English Fluency, Telephone Etiquette, MS Office, Opera PMS, Marsha System
Bucharest, Romania · On-site
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and …
Skills: O2C, Billing, Collections, Cash Application, Account Reconciliation
Bucharest, Romania · Hybrid
Job Location BUCHAREST OFFICE Job Description P&G is the biggest company of fast-moving consumer goods and manages to be the first in the market because of her passionate, dedicated employees. We are looking for an energ…
Skills: English Proficiency, Accounts Payable, Invoicing, ERP Systems, SAP
Bucharest, Romania · On-site
Job Description SummaryGE Healthcare, our machines, our software, our solutions, our services, and our people make a genuine difference to medical professionals and patients all over the world. That’s because we never lo…
Skills: Troubleshooting, Preventative Maintenance, Schematic Interpretation, Electronic Repair, Customer Relations
Bucharest, Romania · Hybrid
Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of …
Skills: Project Planning, Risk Management, Stakeholder Management, Cross-functional Coordination, Change Management
Bucharest, Romania · Hybrid
Job Location BUCHAREST OFFICE Job Description P&G is the biggest company of fast-moving consumer goods and manages to be the first in the market because of her passionate, dedicated employees. We are looking for an energ…
Skills: English Proficiency, Accounts Payable, Invoicing, ERP Systems, SAP
Bucharest, Romania • Hybrid
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The role focuses on enhancing end-to-end customer journeys and providing functional support for pricing and risk management systems. It involves leading project testing initiatives, managing stakeholder relationships, and driving system stability and reliability.
Requires over 5 years of experience in Financial Markets or Treasury with a Bachelor's degree and deep knowledge of financial products. Proficiency in Python, cloud platforms, and Agile methodologies is highly preferred.
ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 1700 high-performing engineers, risk, and operations professionals.
We started out in 2015 as ING’s software development hub – a distinct entity from ING Bank Romania – then steadily expanded our range to include more services and competencies.
Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca.
Our tech capabilities remain the core of our business, with more than 1500 colleagues active in Data Management, Touchpoint Channels & Integration, Core Banking, and Global Products.
We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.
For us, impact isn't a perk. It's the driver of our work.
We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?
Financial Markets (FM) is the Bank’s gateway to the professional markets around the world. Our primary function is to service the needs of ING’s clients with products, services and guidance. FM aims to be a significant player in our market leader and challenger markets, with an additional presence in all the major international markets and specialist expertise in selected emerging markets and products.
The FMGT Tribe is the change delivery department of Financial Markets (‘FM’) and Group Treasury (‘GT’), realizing client ambitions by connecting them to global markets, providing financial solutions, and delivering lasting value.
Within FM, in Competitive Pricing area, we have ING Pricing Architecture (IPA) asset, which consists of multiple components that enable real-time and batch calculations of financial risk metrics and simulations (e.g. XVA, PFE, Value at Risk, Expected Shortfall, Bilateral Margining, pre-deal derivatives Pricing) which are driven by new banking regulations as well as advanced Risk analysis on the derivative product portfolio of Financial Markets (interest rates, credits, foreign exchange). This asset is in the heart of the IT landscape for our global dealing rooms and risk managers in Asia, Europe and Americas, with aprox. 30 scrum teams spread across 4 locations (Amsterdam, Brussels, Bucharest and Singapore), cooperating to evolve it towards target ING Financial Markets IT vision.
We are seeking an ambitious and pragmatic team player to join our Customer Journey Expert, focusing on end-to-end customer journeys to enhance customer experience through functional expertise and seamless support. As part of IPA Business Support (IPA BS), you will also collaborate across FMGT teams to drive system reliability and stability, and lead project testing initiatives that span multiple squads.
Even if you’ll start your day from the comfort of your home or drink your morning coffee in our office’s garden, your day will be quite similar when comes to tasks. Together with your customer journey expert colleagues in Bucharest, Amsterdam, Brussels and London, you will:
Build and maintain sustainable relationships with key stakeholders (Trading, Risk Management, IT), focusing on understanding their challenges and opportunities to improve overall experience
Act as the voice of customer needs, ensuring concerns are heard and addressed
Empower financial risk and trading teams by providing functional support on day-to-day issues related to pricing, risk management, and position keeping systems.
Lead and coordinate project testing initiatives across FMGT squads, ensuring thorough validation and alignment with business objectives.
Combine market and system knowledge with business expertise to lead change initiatives and provide unwavering post-production support.
Accumulate and document knowledge on end-to-end customer journeys, ensuring it is up to date and shared.
Collaborate with cross-functional teams to align strategies and ensure a seamless, reliable customer journey.
Lead, guide, and inspire others in specific areas, managing preparations and commitments regarding deliverables, with a focus on stability, reliability, and end-user experience.
Negotiate and monitor SLAs for system stability and support.
Lead root cause analysis for critical incidents and ensure timely resolution.
Drive continuous improvement initiatives by streamlining workflows and eliminating inefficiencies.
Talent for taking initiative and making things happen, enthusiasm for helping others succeed, and a knack for staying ahead. Bring fresh ideas to life and embrace challenges in a fast-changing, complex environment. Naturally collaborative, investing in others to achieve common goals. Challenge the status quo and propose creative solutions. Stay curious, keep learning, and take on responsibility.
Experience:
5+ years background in Financial Markets and/or Treasury
Skills/knowledge:
Bachelor’s degree completed.
In-depth knowledge of financial market products and their life cycle events (e.g. FX, MM, Rates & Credits, Fixed Income, Repos).
Understanding of risk management concepts and practices for market, credit, and operational risk.
Prior experience supporting traders and market risk managers in the financial markets industry preferred.
Python and cloud management preferred.
Strong analytical and problem-solving skills.
Basic understanding of IT infrastructure and systems used in trading and risk management.
Experience in Python programming, shell scripting, and automated workflow orchestration tooling is a plus.
Familiarity with cloud-native software development methodologies such as Google Cloud Platform.
Hands-on experience with backlog management tooling (e.g. Azure BLM) and CICD tooling (e.g. Azure DevOps).
Experience working in Agile/Scrum is a plus.
Good communication and presentation skills (in English), across different skill and seniority levels.
Flexibility and adaptability to changing environments.
Enjoy working in a diverse, multicultural environment; trust others and can be trusted.
Foreign languages: English (excellent level)
Education: Completed education at Bachelor/Master level
If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).
do your thing
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
Offices: Bijlmerdreef 106, Amsterdam, North Holland 1102 CT, NL
There are currently 209 open customer service & support positions in Bucharest, Romania listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Honeywell, Hewlett Packard Enterprise, Procter & Gamble, Erste Digital, Microsoft, among others. Browse the listings above to see every active employer.
Yes — 106 of the 209 open customer service & support positions offer remote or hybrid work (15 remote, 91 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
