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Full-time
Team Incentives, Competitions, Everyday Perks, Induction Training, Ongoing Learning, Career Progression Opportunities
Posted 43d ago
~40 hrs/week
Responsibilities
Manage cash and chip transactions quickly and efficiently to ensure the cash desk operation runs smoothly. Provide first-class customer service while maintaining strict customer confidentiality.
Requirements
Candidates must be at least 18 years old with the legal right to work in the UK. High numerical accuracy and flexibility to work night shifts and weekends in a 24/7 environment are required.
Full job description
At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong.
For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And above all, they come for the that exhilarating feeling where anything can happen.
Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear - to become the UK’s most loved casinos. It’s our people who bring that ambition to life - setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back.
We’re building something special at Grosvenor Casinos. Join us and be part of it.
Are you good with numbers and have a keen eye for detail?
As a Cashier, you’ll be managing transactions quickly & efficiently, ensuring the cash desk operation runs smoothly – allowing the customer to make the most of their gaming experience.
Maintaining customer confidentiality is vital in this role, alongside providing a first-class customer service which means you’ll need high integrity along with great emotional intelligence and social skills.
You’ll work alongside a supportive team, and we’ll help you gain the skills you’ll need to level up to Head Cashier.
Skills and Experience Needed:
Attention to detail and high numerical accuracy as you’ll be responsible for the handling of chips and cash - ensuring the cash desk always balances.
An understanding of the legislation relating to the cash desk and its application, sufficient to pass a cash desk competency test.
Great social skills and communication skills to deal efficiently with customer needs and to interact with management and other team members.
Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.
Candidates must be 18 years of age or older and have the legal right to work in the UK.
Why Join Us?
As a part of The Rank Group, Grosvenor Casinos combines a vibrant, premium casino experience with outstanding benefits and exciting career progression within a leading leisure brand.
Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
Work with energy and variety - No two days are the same. You’ll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
Room to grow and move forward - Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.
We’re for Everyone
If you're looking for a role with energy and variety and want to be part of a team that values passion, performance and care - we’d love to hear from you.
At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.
Rank is one of the great names in British entertainment. Since 1937, we’ve stayed true to our founding mission – to excite and to entertain.
Today, our brands include Grosvenor Casinos, Mecca Bingo, Enracha, with licensed venues that bring people together for fun and laughter in more than 100 communities. And our digital-only brands bring all that good stuff to our players at home and on the move.
Our long experience brings with it a sense of responsibility. Rather than just reacting to changes in the law, we want to help guide the gaming industry forwards so that everyone can enjoy themselves safely. That’s why we take great care to inform our customers about every aspect of our games.
We also feel a sense of responsibility to the planet. We’re inspiring our people through environmental, social and governance initiatives that will take us to where we want to be as a business. And we include the communities in which we operate in everything we do. That’s where we started and where we belong still – at the heart of the community.
Offices: TOR, Saint Cloud Way, Maidenhead, Berkshire SL6 8BN, GB · Navigation House, South Quay Drive, Sheffield, South Yorkshire S2 5SU, GB · 4C Leisure Island Business Centre, Ocean Village, Gibraltar, Gibraltar GX11 1AA, GI
GamingCasinosBingoOnline & Mobile GamingSports BookEntertainmentLeisureDigitalRetailCustomer Service
How many Customer Service & Support jobs are open in Bristol, United Kingdom right now?
There are currently 507 open customer service & support positions in Bristol, United Kingdom listed on Clera. New openings are added daily as companies post roles.
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Companies currently hiring include Marks and Spencer, Greene King Brewery, Whitbread, Ayvens, IVC Evidensia, among others. Browse the listings above to see every active employer.
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