Boston, Massachusetts, United States · On-site
$21/hr–$25/hr
Existing Patient Consultant Patient Access · Inbound Care Team About the Role The Existing Patient Consultant is the front line of the patient experience — often the first voice a patient hears when they cal…
Skills: Inbound Call Handling, Patient Scheduling, Athena EHR, Medical Documentation, HIPAA Compliance
Boston, Massachusetts, United States · Hybrid
$300k–$350k/yr
Executive Vice President, Global Travel Operations Reporting to: CEO Location: Boston, MA (Hybrid) Position Summary Grand Circle Corporation is the leader in international travel, adventure and discovery for Americans ag…
Skills: Executive Leadership, Global Operations Management, Customer Experience Strategy, Business Transformation, Strategic Planning
Boston, Massachusetts, United States · On-site
Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of se…
Skills: Customer Service, Exam Proctoring, Invigilation, Technical Troubleshooting, Microsoft Word
Boston, Massachusetts, United States · On-site
$20/hr–$22/hr
Description Salary Range: $20.41 - $22.22 per hour FLSA Status: Non-Exempt Schedule: Full-time; Tuesday - Saturday; 6:30AM - 2:30PM Homelessness is a public health, social and racial justice issue! Since 1984, St. Franci…
Skills: Guest Engagement, Case Management, Crisis Intervention, De-escalation Techniques, HMIS
Boston, Massachusetts, United States · On-site
$20/hr–$22/hr
Description Salary Range: $20.16 - $22.18 per hour FLSA Status: Non-Exempt Schedule: Full-time, Monday - Friday; 6:30AM - 2:30PM Homelessness is a public health, social and racial justice issue! Since 1984, St. Francis H…
Skills: Driving, Inventory Management, Customer Service, Organization, Problem Solving
Boston, Massachusetts, United States · Hybrid
$21/hr–$23/hr
Description Salary Range: $21.73 - $23.91 per hour FLSA Status: Non-Exempt Schedule: Full-time; Monday - Friday; 8-hour shift scheduled between 8:00AM - 5:00PM. Remote work allowed after successful 90-day intro period; a…
Skills: Gift Processing, Donor Stewardship, Data Entry, Raiser's Edge, Microsoft Office Suite
Boston, Massachusetts, United States · On-site
Overview Are you mechanically inclined and passionate about technology? Do you enjoy solving problems and helping people? Join us at Konica Minolta as an Office Systems Associate 2! We partner with our clients to design …
Skills: Technical Diagnostics, Hardware Repair, Troubleshooting, Connectivity Troubleshooting, Inventory Management
Worcestershire, England, United Kingdom · On-site
Why Work for KeHE? Full-time Pay Range: $30.65/Hr. - $50.96/Hr. Shift Days: , Shift Time: Benefits after 30 days Health/Rx Dental Vision Flexible and health spending accounts (FSA/HSA) Supplemental life insurance 401(k) …
Skills: Cheese Mongering, Merchandising, Inventory Management, Customer Service, Product Pairing
Boston, Massachusetts, United States · On-site
$18/hr–$18/hr
Housekeeping Team Member (Part-Time) – HI USA Boston Hostel Are you someone who enjoys creating clean, welcoming spaces and being part of a global community? Join Hostelling International USA at our Boston hostel, …
Skills: Housekeeping, Sanitization, Laundry Management, Time Management, Attention To Detail
Denver, Colorado, United States · Remote OK
$106k–$208k/yr
About the Role As a key member of the Customer Experience Strategy team, you will help shape how the organization understands, prioritizes, and improves the end-to-end customer experience. This role sits at the intersect…
Skills: Customer Experience Strategy, Customer Listening, AI-Powered Insights, Cross-functional Influence, Sentiment Analysis
Boston, Massachusetts, United States · Hybrid
$142k–$176k/yr
Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To hel…
Skills: Customer Success Management, Enterprise Account Management, C-Suite Engagement, Strategic Planning, Customer Retention
Boston, Massachusetts, United States · On-site
We Make People Smile Picture yourself working at Magic Memories in a rewarding, fast-paced environment based in Boston, MA. We are actively hiring for a Retail Sales Photographer in an exciting and dynamic atmosphere loc…
Skills: Photography, Customer Service, Retail Sales, Guest Relations, Sales Goal Achievement
Boston, Massachusetts, United States · On-site
We Make People Smile Picture yourself working at Magic Memories in a rewarding, fast-paced environment based in Boston, MA. We are actively hiring a Retail Photo Operations Supervisor in an exciting, dynamic environment …
Skills: Customer Service, Retail Sales, Photography, Guest Relations, Teamwork
Boston, Massachusetts, United States · Hybrid
$109k–$134k/yr
Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To hel…
Skills: Customer Success Management, Enterprise Account Management, Strategic Guidance, Customer Retention, Value Realization
Boston, Massachusetts, United States · On-site
$74k–$100k/yr
Join our dynamic team as a Client Service Delivery Associate I and become a vital part of our mission to elevate client experiences. As an Associate I in Investment Middle Office Services - Client Operations, your key re…
Skills: Client Service, Investment Operations, Change Management, Digital Literacy, Problem Solving
Boston, Massachusetts, United States · On-site
$20/hr–$21/hr
Museum of Science, Boston www.mos.org Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective. Who We Are As science and technology increasingly shape our lives, the Muse…
Skills: Event Coordination, Problem Solving, Verbal Communication, Written Communication, Event Documentation
Boston, Massachusetts, United States · On-site
$16/hr–$16/hr
YOUR FUTURE BEGINS AT THIS PREMIER DESTINATION At Event Network, we believe the experience matters. As the leading operator of retail experiences at some of the most iconic and inspiring destinations across the United St…
Skills: Customer Service, Cash Handling, Merchandising, Product Knowledge, Communication
Boston, Massachusetts, United States · Hybrid
$74k–$166k/yr
We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you …
Skills: Automotive Diagnosis, Vehicle Repair, Technical Coaching, Root Cause Analysis, Process Improvement
Boston, Massachusetts, United States · Hybrid
$28/hr–$30/hr
WinnCompanies is a leader in affordable housing, dedicated to creating and sustaining quality communities where residents can live with stability, dignity, and pride. As a Talent Acquisition Coordinator, you will play a …
Skills: Background Check Management, Requisition Workflow, High-Volume Recruiting, Applicant Tracking Systems, Microsoft Office
Boston, Massachusetts, United States · On-site
The role of Patient Transporter is to maintain safety and provide exceptional care to patients requiring assistance in moving from one location in the hospital to another including to and from the hospital, or upon disch…
Skills: Patient Transport, Patient Care, Equipment Maintenance, Communication, Safety Compliance
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Serve as the primary inbound point of contact for existing fertility patients, managing high-volume calls and scheduling appointments. Responsible for interpreting chart notes and routing urgent clinical matters to the appropriate care team members.
Requires a high school diploma and prior experience in a high-volume patient or customer-facing role, preferably in healthcare. Candidates must be proficient in EHR systems and possess strong communication skills and attention to detail.
Existing Patient Consultant
Patient Access · Inbound Care Team
About the Role
The Existing Patient Consultant is the front line of the patient experience — often the first voice a patient hears when they call the clinic. This is a high-volume, fast-paced inbound role responsible for fielding, resolving, and routing a large daily flow of calls from existing patients who are actively engaged in fertility treatment.
Because these patients are in the middle of time-sensitive and deeply personal care, every interaction must be handled with urgency, accuracy, and sensitivity. The consultant schedules and reschedules appointments, documents each interaction with precision, reads and interprets chart notes, and makes sure critical information reaches the right member of the care team at the right time. In short, this person is an extension of the front desk and a trusted point of contact for patients who rely on us every day.
Responsibilities
Minimum Qualifications
Preferred Qualifications
What Success Looks Like
CCRM Fertility is a global pioneer in fertility treatment, research and science. Founded by Dr. William Schoolcraft more than 35 years ago, CCRM Fertility specializes in the most advanced fertility treatments, with deep expertise in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. CCRM Fertility leverages its own data and a dedicated team of in-house reproductive endocrinologists, embryologists and geneticists to deliver industry-leading outcomes. CCRM serves 13 major metropolitan areas with 36 locations across North American, including Atlanta, Boston, Dallas-Fort Worth, Delaware, Denver, Houston, New Jersey, New York, Northern Virginia/D.C., Minneapolis, Orange County, San Francisco Bay Area, and Toronto. CCRM Fertility is a proud strategic partner of Unified Women's Healthcare, a focused women's health company that strategically operates, affiliates, or invests in businesses that drive better outcomes and experiences for patients for every milestone and moment of her healthcare journey. For more information, visit www.ccrmivf.com.
Offices: 10290 RidgeGate Circle, Lone Tree, Colorado 80124, US · 4600 Hale Parkway, Suite 490, Denver, CO 80220, US · 80 Health Park Drive, Suite 240, Louisville, CO 80027, US
There are currently 2,834 open customer service & support positions in Boston, MA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Mass General Brigham, CVS Health, VPNE, Domino's, Anna Jaques Hospital, among others. Browse the listings above to see every active employer.
Yes — 511 of the 2834 open customer service & support positions offer remote or hybrid work (143 remote, 368 hybrid).
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