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Full-time
high school, associate degree
Competitive Hourly Wage, Flexible Scheduling, Medical Benefits, Dental Benefits, Vision Benefits, 401(k) With Company Match
Posted 32d ago
~40 hrs/week
Responsibilities
The Public Health Specialist acts as a frontline representative in airports, engaging travelers to collect health information and support disease surveillance programs. They are responsible for educating participants on public health initiatives while ensuring strict compliance with regulatory and privacy protocols.
Requirements
Candidates must have a high school diploma and at least one year of customer-facing healthcare or public health experience. The role requires the ability to work flexible schedules and stand for extended periods in an airport setting.
Full job description
Description
Position Summary
XWELL is a leader in promoting health and wellness for airport travelers, with more than two decades of service and continued expansion across travel health and wellness services. Through our partnerships with public health agencies, healthcare organizations, and government stakeholders, we support programs that strengthen disease surveillance, public health preparedness, and traveler health initiatives.
The Public Health Specialist serves as a frontline representative supporting public health programs within airport environments. This role is passenger facing and will be directly responsible for communicating with passengers, collecting health-related information. and ensuring compliance with established public health protocols.
The ideal candidate has experience in patient-facing healthcare settings such as a Medical Assistant, Patient Care Technician, Certified Nursing Assistant, Phlebotomist, EMT, or similar healthcare support role. Strong communication skills, professionalism, and a passion for public health are essential to success in this position. This role serves as a key liaison between travelers and public health programs while helping support disease surveillance and health monitoring efforts.
Requirements
Responsibilities
1. Public Health Program Support
Engage travelers and explain the purpose and importance of public health surveillance and monitoring programs.
Educate participants on public health initiatives, disease prevention, and health promotion efforts.
Collect health-related information following approved procedures and training requirements.
Ensure accurate documentation and handling of participant information.
2. Participant Experience
Greet travelers with a professional, welcoming, and compassionate demeanor.
Answer participant questions regarding public health programs and procedures.
Foster trust and confidence through clear communication and exceptional customer service.
Maintain professionalism and cultural sensitivity when interacting with diverse populations.
3. Compliance and Quality Assurance
Adhere to all public health, regulatory, and operational requirements.
Maintain strict confidentiality of participant information and protected health information (PHI).
Follow HIPAA guidelines and applicable privacy regulations.
Ensure compliance with infection prevention and biosafety.
Complete required documentation accurately and timely.
4. Team Collaboration
Collaborate with management, healthcare personnel, and public health partners to support operational objectives.
Participate in training programs, team meetings, and ongoing professional development.
Support continuous improvement initiatives and process enhancements.
Assist with onboarding and mentoring new team members as needed.
5. Facility and Operational Support
Maintain cleanliness and organization of workstations and public-facing areas.
Monitor inventory levels of supplies and report replenishment needs.
Support day-to-day operational activities to ensure smooth program execution.
Escalate operational concerns and participant issues to leadership when appropriate.
Required Qualifications
High School Diploma or GED required.
Minimum one (1) year of customer-facing healthcare, patient care, or public health-related experience.
Excellent interpersonal, communication, and customer service skills.
Ability to effectively engage with individuals from diverse backgrounds.
Strong organizational skills and attention to detail.
Ability to maintain confidentiality and handle sensitive information appropriately.
Ability to work flexible schedules, including nights, weekends, and holidays.
Ability to stand for extended periods and perform duties in an active airport environment.
Must be able to pass through criminal background check.
Preferred Qualifications
Associate's degree or coursework in Public Health, Healthcare Administration, Health Sciences, Biology, Nursing, or a related field.
Experience as a Medical Assistant, Certified Nursing Assistant (CNA), Patient Care Technician (PCT), EMT, Phlebotomist, or similar patient-facing healthcare role.
Previous experience supporting public health, disease surveillance, screening, testing, vaccination, or community health programs.
Knowledge of HIPAA, infection prevention, and specimen collection protocols.
Experience working in healthcare, laboratory, public health, or airport environments.
Bilingual or multilingual language skills.
Competencies
Public Health Awareness and Advocacy
Customer Service Excellence
Professional Communication
Compliance and Confidentiality
Collaboration and Teamwork
Adaptability and Resilience
Attention to Detail
Cultural Competence
Problem Solving and Critical Thinking
Benefits
Competitive Hourly Wage
401(k) with Company Match
Related keywords
Public HealthDisease SurveillanceTraveler HealthHIPAAPHIBiosafetyMedical AssistantCNAEMTPhlebotomyPatient Care TechnicianHealthcare AdministrationHealth SciencesInfection PreventionCommunity HealthScreening
The health and wellness authority for people on the go.
Industry
Wellness and Fitness Services
Company size
51-200 employees
Founded
2006
Headquarters
New York, NY
LinkedIn followers
1,022
Total funding
$37M
XWELL (Nasdaq: XWEL) is a health and wellness holding company. XWELL’s brands include XpresSpa, Treat, XpresCheck and HyperPointe.
Serving 1 Million travelers a year across the United States, United Arab Emirates, Holland and Turkey, XWELL is the leading global health and wellness authority for people on the go.
Where high-tech and high touch-meet, XWELL is constantly innovating within the wellness space and using technology to meet the ever-growing consumer demand for touch-less services.
We are also true to our roots as a business that has historically offered high-touch services by providing a sense of personalization and humanity in all we do,
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Companies currently hiring include Compass Group, Domino's, Macy's, CVS Health, Emory Healthcare, among others. Browse the listings above to see every active employer.
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