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Full-time
bachelor degree
Posted 32d ago
~40 hrs/week
Responsibilities
The Analyst, Dropship drives process improvement and supplier engagement to expand the assortment on hd.com. They are responsible for supplier onboarding, item troubleshooting, and monitoring data transformation to ensure a seamless supplier experience.
Requirements
Candidates should have a bachelor's degree or equivalent and at least one year of experience. Proficiency in Microsoft Excel and Access, along with strong analytical and customer service skills, is required.
Full job description
With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
The Analyst, Dropship will drive the process improvement and supplier engagement associated with the rapid assortment expansion of hd.com and subsequent required item troubleshooting.
The analyst will be responsible for keeping team projects on-task and within expectations of project timelines, working with Manager, Dropship & leadership to prioritize projects and own deliverables of the team.
The role will require the development of the day-to-day relationships with internal and external partners (i.e., Direct Fulfillment Merchants, HD.com business partners, suppliers, etc. to support data initiatives online). There will be work to monitor transformation of data and work with appropriate technology teams to resolve issues relating to incorrect mapping, business rules, and data deviations.
This role is the primary point of contact responsible for a simple and seamless supplier experience in working with Home Depot.com, respective to all aspects of the supplier onboarding. This role manages supplier onboarding execution, troubleshooting/error resolution and analysis on new supplier opportunities. This role will be responsible for delivering top-tier customer service to all Home Depot Suppliers as well as internal partners and will be held accountable to exceptional customer service ratings.
Key Responsibilities:
10% Attend merchant meetings and identify and facilitate OMS requests
40% Responsible for assortment growth projects, status reporting, item troubleshooting, & attribute maintenance. Serve as SME for product category online. Learn/report on best practices, industry standards, & legal requirements associated w/ assigned category.
30% Measure ongoing effectiveness of programs against metric targets. Develop/execute ongoing enhancements and/or business process optimization strategy based on measured performance and customer feedback.
20% Troubleshoot and problem-solve for ongoing operational needs as they arise (i.e., store SKU alignment, online product availability, and others). Ability to author clear, concise end user/training materials for processes.
Direct Manager/Direct Reports:
This position reports to the Manager, Online Merch Solutions
This position has 0 direct reports.
Travel Requirements:
Typically requires overnight travel less than 10% of the time.
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
No travel required
Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications:
Proven track record of excellent customer service
Experience in vendor/supplier management
Outstanding written and verbal communication skills
Ability to handle and prioritize multiple tasks
Effective interpersonal and problem solving skills
Data analysis
Strong organizational, analytical and customer service skills
Solid decision making and problem solving skills
Proficiency in Microsoft Excel, PowerPoint and Access
Ability to be deadline oriented with long and short-term projects
Understanding of merchandising assortment and associated product classifications
Strong knowledge of internal Home Depot store product system(s) including base tables
Strong decision making and problem solving skills
Proficiency in Microsoft Excel and Access
Strong organization, analytical, and customer skills
Minimum Education:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
The Home Depot, the world’s largest home improvement specialty retailer, values and rewards dedicated, knowledgeable, and experienced professionals.
We operate more than 2,300 retail stores in all 50 states, the District of Columbia, Puerto Rico, the U.S. Virgin Islands, Guam, Canada, and Mexico. All of our associates have one thing in mind — helping our customers build and improve their homes.
Join The Home Depot team today and see for yourself why we are consistently ranked as a top Fortune 500 company.
Offices: 2455 Paces Ferry Road, Atlanta, Georgia 30339, US · 1300 Park Center Drive, Austin, TX 78753, US · 2455 Paces Ferry Rd SE, Atlanta, GA 30339, US
retailhome improvementand customer serviceHome ImprovementE-CommerceHome and GardenRetailHome DecorHome Renovation
How many Customer Service & Support jobs are open in Atlanta, GA right now?
There are currently 4,154 open customer service & support positions in Atlanta, GA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Atlanta, GA?
Companies currently hiring include Compass Group, Domino's, Macy's, CVS Health, Emory Healthcare, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Atlanta, GA?
Yes — 673 of the 4154 open customer service & support positions offer remote or hybrid work (318 remote, 355 hybrid).
How do I apply for Customer Service & Support jobs in Atlanta, GA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.