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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Operations Associate manages daily rink activities including front desk reception, skate rentals, and snack bar operations. They are also responsible for ensuring guest safety as a skate guard and providing support for parties and special events.
Candidates must be at least 16 years old with strong interpersonal skills and the ability to work a flexible schedule. Previous rink operations experience is a plus, but 0-1 year of experience is required.
The Rinks aims to provide a great experience for employees and guests alike! Join the team and become part of an industry-leading sports and entertainment organization.
Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!
Thanks for your interest in working on our team!
A skate on every foot, a hockey jersey on every back!
Job Title:
Operations AssociatePay Details:
The starting hourly rate for this position is $19.50 per hour.The Operations Associate is responsible for performing the daily activities required to operate the Rink facility (Ice or Inline), including all aspects of customer service, cash handling, and skate guard during public sessions.
The Operations Associate will be assigned to one or more of the following skill areas:
Front Desk/Reception:
Communicate rink program information to Guests
Operate the Point of Sale system in a skillful, expedient manner while efficiently and accurately performing daily cash-handling activities
Coordinate locker room check-in and check-out procedures
Greet and assist Guests throughout the facility
Answer the telephone in a cheerful, courteous, and timely manner
Skate Counter:
Efficiently distribute skates and assist Guests in proper skate size selection.
Manage customer flow, including timeliness of service and line flow
Collect, inspect, and properly store skates in the correct location
Sharpen/maintain rental skates for quality performance/presentation
Snack Bar (Not at Great Park Ice):
Demonstrate a thorough knowledge of menu items, recipes, and prices for the Snack Bar operation
Efficiently and accurately perform daily cash-handling activities
Skillfully operate food and beverage equipment machines and prepares product in a proficient manner
Manage customer flow, including timeliness of service and line flow
Skate Guard:
Safeguard public sessions to ensure exemplary Guest experience and safety by monitoring activity on rink surfaces and in other controlled areas
Monitor rink conditions; remove debris from rink surface
Must be able to skate for up to 2 hours or willing to learn to skate
Maintain an encouraging and attentive demeanor throughout the session
Monitor the safety of skaters, including proper usage of skates and other equipment
Scorekeeper:
Efficiently and accurately perform scorekeeping duties
Communicate effectively with referees in fast-paced, dynamic environment
Party Host:
Set up and decorate the party room prior to guest’s arrival
Set up appropriate facility signage
Maintain a positive and attentive demeanor throughout the party
Provide outstanding customer service throughout the event, ensuring that food is served on time, assisting with skate size selection and timing of skate
All above areas are responsible for:
Providing excellent customer service by enthusiastically servicing Guests while performing a multitude of diverse tasks, being thorough, accurate, and prompt when responding to Guest inquiries, and when necessary directing the individual to the appropriate Associate
Demonstrating the initiative and commitment to communication and teamwork to ensure optimal Guest Service
Adhering to First Aid and emergency guidelines and procedures
Being alert to and communicating safety/security problems to Shift Manager in a timely manner
Adhering to manufacturer's specifications when using equipment or materials in order to assure no risk to self, fellow Associates, or guests
Maintaining The Rinks housekeeping standards for all areas of the Rink, including; the lobby, bleachers, restrooms, meeting spaces, locker rooms, and offices
Assisting in annual maintenance projects
Periodically, efficiently performing clerical activities
Maintaining a professional and organized demeanor when dealing with both internal and external Guests
Providing services as required for special events, tournaments, and competitions
Performing various tasks as necessitated by Guest Service or facility requirements
Adhering to all Rinks policies and procedures
Must be 16 years of age or older
Is a highly motivated self-starter who is service minded, enthusiastic, and energetic
Demonstrates an understanding of The Rinks commitment to quality service, products, and entertainment
Possesses strong interpersonal and communication skills
Consistently maintains a pleasant, professional, and approachable style
Thrives in a fast-paced, dynamic environment where required to deal with a variety of individuals and personalities
Able to work a flexible schedule consisting of varying days and hours (including weekends, holidays, and nights)
Meet minimum reading, writing, and mathematical requirements where necessary
Rink operations experience a plus
Education - Less Than High School
Experience Required - 0-1 Year
The official LinkedIn page of the Anaheim Ducks Hockey Club!
The official LinkedIn page of the Anaheim Ducks hockey club. Based in Anaheim, California, the Anaheim Ducks are members of the Pacific Division of the Western Conference of the National Hockey League (NHL). The Ducks play their home games at Honda Center.
Offices: 2695 East Katella Ave, Anaheim, CA 92806, US
There are currently 590 open customer service & support positions in Anaheim, CA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Anaheim Ducks, Domino's, Starbucks, CVS Health, Sonesta International Hotels, among others. Browse the listings above to see every active employer.
Yes — 17 of the 590 open customer service & support positions offer remote or hybrid work (11 remote, 6 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
