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Other, Full-time, Part-time
high school, associate degree
Paid Time Off, Career Pathways, Career Tuition Assistance, CEU Opportunities, Retirement Plan 403b, Medical Insurance
Posted 21d ago
~32 hrs/week
Responsibilities
The role involves designing and implementing orientation and continuing education programs for Access Services Representative staff. Additionally, the coordinator conducts competency assessments, audits for process improvement, and performs representative duties as needed.
Requirements
A high school diploma is required, while an associate degree or higher in education or health sciences is preferred. Candidates must have at least 2 years of experience as a hospital operator or answering service representative.
Full job description
Discover. Achieve. Succeed. #BeHere
Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility.
This job is HYBRID.
FTE: 0.800000
Standard Hours: 32.00
Shift: Shift 1
Shift Details: Weekdays 1000-1830. No weekends. 2 holidays per year.
Job Summary:
Participates in the needs assessment, design, implementation and evaluation of orientation, staff development and continuing education relevant to Access Services Representative staff. Assesses competency of staff and implements relevant training on an as needed basis. Implements ongoing education to ensure excellence in patient care and customer service. Identifies process improvements, maintains quality and process improvement practices and conducts audits. Other duties as assigned, including working in the Access Service Rep (ASR) role when not involved in onboarding/ educational activities.
EXPERIENCE DESCRIPTION:
A minimum of 2 years of hospital operator or answering service representative experience is required. Previous lead or coordinator experience is preferred. Professional knowledge of educational theories and principles for adult learning preferred.
EDUCATION DESCRIPTION:
High School diploma or equivalent is required. Associates degree or higher in education, health sciences, or a related field is preferred.
Perks & Benefits at Froedtert Health
Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:
Paid time off
Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
Academic Partnership with the Medical College of Wisconsin
Referral bonuses
Retirement plan - 403b
Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available
The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.
We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.
The Froedtert & MCW health network has 10 hospital locations, more than 2,100 physicians and 45+ health centers.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Headquarters
Milwaukee, WI
LinkedIn followers
44,369
The Froedtert & the Medical College of Wisconsin health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma Center at Froedtert Hospital, Milwaukee, an internationally recognized training and research center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes 10 hospital locations, more than 2,300 physicians and more than 45 health centers and clinics, draws patients from throughout the Midwest and the nation. In our most recent fiscal year, outpatient visits were more than 1.6 million, inpatient admissions to our hospitals exceeded 57,500 and visits to our network physicians totaled more than 1.28 million.
In addition to Froedtert Hospital, the network includes Froedtert Bluemound Rehabilitation Hospital, Froedtert Holy Family Memorial Hospital, Froedtert Menomonee Falls Hospital, Froedtert West Bend Hospital and Froedtert Community Hospital with locations in Mequon, New Berlin, Oak Creek and Pewaukee. The health network represents the collaboration of Wisconsin’s largest multispecialty physician practice with two community-based physician groups. In 2017, an existing affiliation with the former United Hospital System was expanded to include what is now known as Froedtert Pleasant Prairie Hospital and related clinics in the network. In 2024, Froedtert Health and ThedaCare became one organization, making it possible for the health network to enhance access to care for more people in Wisconsin.
Offices: 9200 W. Wisconsin Ave., Milwaukee, WI 53226, US · W180 N8085 Town Hall Road, Menomonee Falls, WI 53051, US · 3200 Pleasant Valley Road, West Bend, WI 53095, US
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