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$98k–$127k/yr
Full-time
bachelor degree
Health and Welfare Benefits, Retirement Savings, Employee Discounts, Career Growth Opportunities, Paid Training, Paid Time Off
Posted 17d ago
~40 hrs/week
Responsibilities
The Project Director is accountable for the end-to-end delivery of contracted services for external clients, ensuring operational excellence and financial performance. This role involves leading multi-site delivery teams, managing client relationships, and overseeing centralized operations and P&L inputs.
Requirements
Candidates must have a bachelor's degree and over 10 years of experience in service delivery or operations, with at least 2 years in delivery management. Experience with government contracts, specifically child support services, and proficiency in Microsoft 365 are highly valued.
Full job description
Reporting to the Vice President, Delivery, the Project Director is accountable for the end-to-end delivery of contracted services for external clients, ensuring operational excellence, contractual compliance, and strong financial performance. This role serves as a strategic partner to clients, leads multi-site delivery teams, and drives continuous improvement across centralized operations.
The Project Director owns client satisfaction, SLA performance, risk management, and margin attainment for their portfolio and has overall responsibility for all Centralized Operations, including coordination across all major functional areas.
Key Responsibilities
Service Delivery & Client Management
Lead delivery of contracted services to ensure full compliance with contractual obligations, SLAs, and performance metrics.
Serve as the primary escalation point for clients, maintaining trusted executive-level relationships.
Partner with clients to identify service improvements, operational efficiencies, and growth opportunities.
Operational & Financial Performance
Drive operational profitability, cost discipline, and margin improvement across assigned programs.
Own delivery P&L inputs, including staffing models, productivity assumptions, and volume forecasting.
Ensure delivery operations meet internal governance, audit, and compliance standards.
Leadership & Talent Management
Lead, develop, and coach Managers and cross-functional delivery teams.
Establish clear performance expectations, conduct talent reviews, and drive accountability at all leadership levels.
Build succession plans and strengthen leadership bench strength.
Governance, Risk & Compliance
Maintain strong account governance, ensuring adherence to contractual, regulatory, and security requirements.
Identify delivery risks early and implement effective mitigation plans.
Partner with audit, compliance, and legal teams during client reviews and audits.
Growth & Transformation
Support organic revenue growth through re-competes, add-ons, and scope expansions within defined thresholds.
Champion continuous improvement, automation, and transformation initiatives to enhance quality, speed, and cost efficiency.
Qualifications
Bachelor’s degree or equivalent experience.
10+ years of progressive experience in service delivery, operations, or client management roles; ideal candidates will have state child support or government experience at the Director level.
Minimum of 2 years of delivery management experience within a comparable organization.
Demonstrated success leading large, multi-site organizations.
Strong experience managing client contracts, SLAs, financial performance, and escalations.
Proven ability to lead effectively through complexity, ambiguity, and regulated environments.
Proficiency with Microsoft 365 (Word, Excel, PowerPoint, Teams).
Preferred
5+ years of delivery management experience in a comparable organization.
5+ years of experience as a Project Director supporting Child Support SDU, Transaction Processing, Customer Support Services, Payment Processing, and/or Data Center Management.
Core Competencies
Client Relationship Leadership
Operational Excellence & Financial Acumen
Risk, Compliance & Governance
Talent Development & Organizational Leadership
Strategic Thinking & Execution
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.
Working For You
Perks and rewards designed for you:
Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
Retirement Savings: We will support you as you save for your future.
Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
Join Us
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates.
We strive to create a culture where you can:
Bring your authentic self to work
Grow and thrive, both personally and professionally
Make a difference with our clients, in our communities, and with the millions of people we support
When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $97,790 - $127,000.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Service DeliverySLAP&LChild Support SDUTransaction ProcessingCustomer Support ServicesPayment ProcessingData Center ManagementMicrosoft 365GovernanceRisk MitigationOperational ProfitabilityContractual ComplianceMulti-site OperationsGovernment ContractingStrategic Execution
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. We leverage cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 55,000 associates, process expertise and advanced technologies, our solutions and services digitally transform our clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. We drive progress in every process for our client including disbursing approximately $100 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day.
Learn more at www.conduent.com
Offices: 100 Campus Dr, Florham Park, New Jersey 07932, US · Avenida Maria Coelho Aguiar, 215, Sao Paulo, SP 05805-000, BR · 101 Yorkshire Blvd, Lexington, KY 40509, US · 40, Bengaluru, Karnataka 560066, IN · ulica Gdanska 47/49, Lodz, LD 90-729, PL
Business Process SolutionsHealthcarePayments and EligibilityTransportationCustomer Experience Managementand Human Capital SolutionsInformation TechnologyService IndustryHealth CareBusiness Development
How much do Customer Service & Support jobs in Wisconsin pay?
Based on 1166 listings with disclosed salaries, most customer service & support jobs in Wisconsin pay between $45k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Wisconsin right now?
There are currently 16,059 open customer service & support positions in Wisconsin listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Wisconsin?
Companies currently hiring include Domino's, Kwik Trip, Inc., Marcus Corporation, Festival Foods, Kroger, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Wisconsin?
Yes — 738 of the 16059 open customer service & support positions offer remote or hybrid work (314 remote, 424 hybrid).
How do I apply for Customer Service & Support jobs in Wisconsin?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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