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Full-time
high school
Posted 7d ago
~40 hrs/week
Responsibilities
The Member Consultant assists members with telephone and virtual requests, resolves service issues, and identifies cross-selling opportunities. They are responsible for maintaining accurate account information and meeting daily contact volume targets.
Requirements
Candidates must have a high school education or GED and one to three years of related experience. Excellent interpersonal, communication, and organizational skills are required to handle member interactions professionally.
Full job description
Role
To assist members and potential members with their telephone and virtual requests; explain services, and responds to problems. Puts members in touch with the correct department/person to help resolve any issues.
Essential Functions & Responsibilities
Assists members and potential members with their telephone an virtual requests; answers questions about products and services and resolves problems that are within their authority to resolve.
Identifies cross-sell opportunities and cross-sells services to members
Maintain member account information on computer system
Makes outbound member service calls to solicit business
Ability to work in a team environment as well as independently
Ability to use office technology such as a computer, internet, email, and other office related software
Ability to work in an office environment for at least 8 hours per day
Performs other job-related duties as assigned
Performance Measurements
To provide accurate, courteous, friendly, timely, and professional service to all members and potential members. Answering member contacts immediately and responding to messages as soon as possible
To receive a minimum of 50 contacts daily and effectively troubleshoot or direct contacts
To process member transactions with zero errors
To maintain a professional appearance and atmosphere for the department
Successfully recommend products or services to members on a weekly bases
To add to and maintain knowledge of all new policies and procedures to ensure the credit union remains compliant with all regulations
Knowledge & Skills
Experience: One year to three years of similar or related experience.
Education: A high school education or GED.
Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretions, requiring diplomacy and tact in communication.
Other Skills:
Must be organized and demonstrate the ability to follow guidelines.
Must demonstrate excellent interpersonal and communication skills.
Must demonstrate the ability to be self-directed.
Must demonstrate the ability to follow the organization's confidentiality and security rules.
Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
Empowering our members and inspiring our communities.
Federally insured by NCUA.
Industry
Banking
Company size
51-200 employees
Founded
1932
Headquarters
Superior, Wisconsin
LinkedIn followers
1,086
Since 1932, Superior Choice Credit Union has been serving the financial needs of its member. As a member-owned cooperative, our members have a say in their financial institution. SCCU is not in business for profit—service to our membership is our only mission.
We operate 12, full-service branch locations around the Northland offering a full-line of financial products and services. Check out our website for a complete listing of what we have to offer.
Offices: 2817 Tower Avenue, Superior, Wisconsin 54880, US · 2302 E. 2nd Street, Superior, WI 54880, US · 4125 Grand Avenue, Duluth, MN 55807, US · 4161 Haines Road, Hermantown, MN 55811, US · 319 Ellis Avenue, Ashland, WI 54806, US
How much do Customer Service & Support jobs in Wisconsin pay?
Based on 1098 listings with disclosed salaries, most customer service & support jobs in Wisconsin pay between $45k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Wisconsin right now?
There are currently 15,682 open customer service & support positions in Wisconsin listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Wisconsin?
Companies currently hiring include Domino's, Kwik Trip, Inc., Marcus Corporation, Festival Foods, Kroger, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Wisconsin?
Yes — 708 of the 15682 open customer service & support positions offer remote or hybrid work (298 remote, 410 hybrid).
How do I apply for Customer Service & Support jobs in Wisconsin?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Wisconsin