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Knudtsen Foothills
Service Porter — Spokane, WA
Spokane, Washington, United States · On-site
Entry level
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$120k–$180k/yr
Full-time
Posted 8d ago
Apply by Aug 28
~40 hrs/week
Responsibilities
This role coordinates service activities and deployment readiness for hybrid-electric retrofit kits across engineering, operations, and customer teams. The specialist will drive issue management processes, lead service operations reviews, and mentor technicians to enhance regional technical capabilities.
Requirements
The ideal candidate possesses experience in service operations, program management, or technical support within industrial or mining sectors. Strong organizational skills, the ability to lead cross-functional initiatives, and proficiency in Cummins service tools are required.
Full job description
We are looking for a talented Senior Specialist – Service Operations to join our team specializing in Engineering for our Cummins Inc. facility in Seattle, WA.
Cummins acquired First Mode in 2025, a startup focused on developing battery-hybrid solutions for large mining haul trucks. This role will support the deployment and service operations of First Mode’s hybrid-electric retrofit kits by driving cross-functional coordination, process execution, and organizational alignment.
The successful candidate will leverage experience with established service and operational processes while adapting them to a lean, agile startup environment. This role will be responsible for coordinating service activities, tracking key initiatives, supporting deployment readiness, and helping build scalable service operations as the business grows.
In this role, you will make an impact in the following ways:
Deliver expert technical support on complex and difficult-to-diagnose service issues, minimizing downtime and improving customer satisfaction
Lead the development and execution of advanced diagnostic and repair plans for both warranty and non-warranty events
Drive efficient resolution of escalated technical concerns by coordinating with higher levels of support when needed
Enhance service effectiveness by documenting diagnostic findings and repair actions clearly and accurately in required systems
Improve service operations by leading diagnostic support and escalation process improvement initiatives
Strengthen regional technical capability by mentoring and coaching technicians to elevate skill levels and performance
Support business growth by promoting Cummins service capabilities and programs to increase service-related sales
Proactively identify and resolve product issues in the field by investigating concerns at customer and dealer locations and distributing key technical communications
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.
At Cummins, we empower everyone to grow their careers through meaningful work, building inclusive and equitable teams, coaching, development and opportunities to make a difference. Across our entire organization, you'll find engineers, developers, and technicians who are innovating, designing, testing, and building. You'll also find accountants, marketers, as well as manufacturing, quality and supply chain specialists who are working with technology that's just as innovative and advanced.
From your first day at Cummins, we’re focused on understanding your talents, current skills and future goals – and creating a plan to get you there. Your journey begins with planning your development and connecting to diverse experiences designed to spur innovation. From our internships to our senior leadership roles, we attract, hire and reward the best and brightest from around the world and look to them for new ideas and fresh perspectives. Learn more about #LifeAtCummins at cummins.com/careers.
Offices: 500 Jackson St, Columbus, Indiana 47201, US
Cummins Engine BusinessCummins Power GenerationCummins Distribution BusinessCummins Turbo TechnologiesCummins Emission SolutionsCummins Fuel SystemsCummins Filtrationand Cummins Electrified PowerMachinery ManufacturingRenewable Energy
How much do Customer Service & Support jobs in Washington pay?
Based on 1685 listings with disclosed salaries, most customer service & support jobs in Washington pay between $53k–$140k per year. Individual offers vary with seniority, company size, and specialization.
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