Customer Service & Support Jobs in Kennewick, WA (Now Hiring) — 6 open

Job Title: Maintenance Supervisor

Employment Type: Full-Time

FLSA Status: Non-exempt

Schedule: Monday – Friday from 8:00am-5:00pm. This position will be part of the region based rotating on-call schedule for after hour emergencies.

Locations: Desertbrook Apartments in (110 units) 3703 West Kennewick Ave. Kennewick WA, 99336 https://www.liveatdesertbrook.com

Reports to: Property Manager

Compensation Package:

• Competitive starting hourly pay range of $28.00-28.00
• Monthly phone allowance of $50.00
• Renewal commission opportunities 
• Employee rent discount of 20% at Desertbrook
• Quarterly bonus opportunities 

Benefits Package:

• Medical insurance at no cost to the employee
• Dental insurance at no cost to the employee
• Supplemental insurance available at employee expense (Vision insurance, Life and AD&D insurance, Critical Illness insurance, Accident Protection Plan insurance, Hospital Indemnity Protection Plan Insurance)
• 401k enrollment program available
• Life Balance Program access for associate-only discounts
• Paid time off, accrued through the year at 5.66 hours per pay period (136 hours per year).
• 8 paid holidays off per year (Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, Christmas Day, New Year’s Day)

Administrative:

• Comply with all Fair Housing and Equal Housing Opportunities requirements
• Comply with appropriate state landlord/tenant statutes
• Comply with OSHA safety regulations
• Attend training and development seminars
• Communicate daily with the Property Manager, and perform tasks as requested

Asset Preservation:

• Ensure the building is in accordance with all applicable building codes, ordinances, pool safety, fire codes, and emergency evacuation regulations
• Perform regularly scheduled inspections of all common areas, fixtures, plumbing, appliances, and pools/hot tubs (if applicable)
• Ensure preventative repairs are done on a regular basis
• Ensure that recalled appliances are promptly replaced

New Resident Preparation:

• Complete apartment turnovers within three days of vacancy
• Communicate with Property Manager on turnover schedule
• Ensure apartment turnover time is minimized by conducting pre & post move-out inspections

General Maintenance:

• Sustain inventory of tools, supplies, and materials
• Organize and maintain an orderly maintenance shop and storage areas
• Being on-call for after-hour maintenance emergencies on a rotating schedule, and responding immediately
• Completing repairs that may involve, electrical, plumbing, appliances, or general carpentry
• Maintenance of pool/spa (if applicable)
• Inspect to ensure the quality of work being completed by vendors is of the highest standard
• Perform janitorial services for the interior and exterior of the building, including and not limited to sweeping, mopping, trash pickup, pet waste removal, vacuuming, and dusting.

Resident Experience:

• Complete work orders within 24 hours of submission to the community members satisfaction
• Promote community member satisfaction by maintaining a high standard of community cleanliness and curb appeal
• Paint interior and exterior surfaces as necessary
• Interact with current and future community members in a professional, courteous, and non-discriminatory manner

What You’ll Need:

• Authorization to work in the United States
• High School Diploma or equivalent
• Reliable transportation
• 2+ years of experience in multi-family maintenance
• Possess your own hand tools
• General knowledge of various maintenance functions included and not limited to groundskeeping and snow removal, painting, appliance repair, caulking, minor electrical, minor plumbing, pool maintenance (if applicable), HVAC, obtaining bids from vendors, ordering inventory
• Demonstrates teamwork, good hygiene, ethical behavior and integrity, excellent customer service and communication skills, ability to multi-task, resolve conflicts, and engage in cost/benefit analytical decision-making, and ambition for continuous professional development

Your Work Environment:

• Approximately 90% inspecting property grounds, including apartments, building structure, landscaping, and signage which may require the ability to climb stairs, scaffolds, ladders and maneuver walkways
• Approximately 10% in office environment using computer or tablet and phone
• Frequent lifting, pushing, carrying or pulling of 20-50 pounds
• Frequent kneeling, crouching, bending, and reaching to inspect appliances and fixtures
• May be required to work weekends

Mission Statement:

“Affinity doesn’t just manage an asset – we cultivate an investment. We want you, as our newest associate, to come along for the ride, and ultimately, have a chance to steer the ship.”

INTEGRITY, INITIATIVE, INNOVATION