Spokane Valley, Washington, United States · On-site
$17/hr–$20/hr
Entry level$5.3B raised
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Skills: Supervision, Staff training, Performance evaluation, Customer service, Cash control
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Skills: Supervision, Staff training, Performance evaluation, Conflict resolution, Customer service
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$17/hr–$20/hr
Part-time
Medical insurance, Dental insurance, Vision insurance, Disability insurance, Life insurance, Sick pay
Posted 8d ago
Apply by Jul 30
~40 hrs/week
Responsibilities
The Service Supervisor oversees front-end operations, ensuring excellent customer service and efficient checkout processes. They are responsible for managing cash flow, balancing sales records, and enforcing company policies regarding safety and loss prevention.
Requirements
Candidates must possess strong leadership and communication skills with the ability to supervise staff and handle administrative tasks. The role requires physical capability to lift up to 55 lbs and proficiency in operating point-of-sale equipment.
Full job description
Position Purpose: Provides excellent customer service and ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Assists with the operations and supervision of the front end. Assists in the completion of the daily reconciliation funds handling and other recording and balancing functions. Provides accurate records of store sales and related transactions while supporting store sales and overall operating plan.
Key Responsibilities & Accountabilities:
Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints. Promotes Albertson’s philosophy of personalized service.
Assists with supervision of front end operations, monitors and directs customer traffic flow, coverage of checkout lanes, cleanliness and appearance. Ensures compliance with Company policies and front end procedures (i.e. promotions, suggestive sales, scan accuracy, WIC, restricted sales, dress code, check acceptance, coupon policy, gift cards sales, associate sales, safety, loss prevention, etc.)
May complete all phases of the reconciliation process by balancing the safe, registers, and entering and balancing all sales and cash transactions. May perform bookkeeping duties including running totals on all tills, preparing and proofing daily deposit slips, completing all front end forms, balancing Accounts Receivable, and mailing statements to customers. Maintains sales book. Reports daily and/or weekly sales information to the division office.
Answers and responds to incoming calls accurately. Handles intercom messages.
Handles and assists with accountability for cash flow requirements including: safe transactions, issues and pickups, tills, check acceptance and refunds, and monitoring cashier funds handling procedures. Ensures scanning file problems are corrected in a timely manner.
Responsible for cost and quality control and maintaining a constant awareness of customer and employee safety.
Enforces safety, loss prevention, dress and grooming standards for all front end employees.
May act as backup checker. Engages in suggestive selling and other sales techniques. Prevents shrink and sale of out of code product.
Responsible for performing all job duties and responsibilities accurate, safely and with honesty and integrity.
Other necessary and required duties as directed or required.
Skills and Physical Requirements:
Strong communication, leadership, team building and interpersonal skills and the ability to maintain composure under pressure. Ability to deal with the public and project a positive image.
Ability to receive incoming calls appropriately. Ability to make intercom announcements.
Frequently reaches, lifts, stacks and maneuvers objects of varying dimensions and weights up to approximately 55 lbs.
Ability to operate cash register, scale and other point of sales equipment. Ability to troubleshoot PCs and checkstand equipment such as printers, scales, public announcement equipment, scanners, and cash registers.
Knowledge of basic employment law and the analytical ability to handle administrative details such as planning and scheduling. Ability to supervise. Ability to analyze and gather facts for recommending disciplinary action and make hiring decisions.
A good understanding of Company practices and in-depth understanding of front end policies and procedures, and the ability to judge and react to business activity.
Mental alertness is necessary to ensure safe and accurate completion of work activities. Knowledge of product variety and perishability, safety and sanitation procedures, and department polices and procedures.
Ability to present a positive image to the public.
Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.
Knowledge of basic mathematics and weights and measures.
Work Environment:
Working conditions consists of a temperature controlled store environment.
Occasional exposure to outdoor environment with varying temperatures.
Safety – Sensitive Position:
Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.
Union and Non-Union: The pay range is $17.38-$20.71 per hour, but no less than the local minimum wage. Starting rates will vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Dependent on length of service, hours worked and any applicable collective bargaining agreement, benefits include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation pay (accrued based on hours worked), paid holidays (between 7-9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility).”
DISCLAIMER:
The above statements are intended to describe the general nature of work performed by employees assigned to this job. If you have questions regarding your ability to physically perform the listed job duties and requirements – e.g. lifting, standing, bending, etc. - please speak to your Store Director. All team members must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each store and from store to store.
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S.We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).
Pay Transparency:
Starting rates will be no less than the local minimum wage and may vary based on criteria such as location, experience, and qualifications and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Benefits may include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation Pay (accrued based on hours worked) or Flexible Time Off, paid holidays (8-9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility). [If applicable:] Associates in this position may be eligible for a quarterly bonus.
Related keywords
RetailFront EndSupervisionCustomer ServiceCash ManagementReconciliationLoss PreventionSafetyPoint of SaleBookkeepingTeam LeadershipInventorySchedulingComplianceOperations
Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.
Our 285,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.
Learn more about our Social Media Standards and Guidelines: https://www.albertsonscompanies.com/policies-and-disclosures/social-media-standards-and-guidelines/default.aspx
Offices: 250 E Parkcenter BLVD, Boise, Idaho 83706, US · 11555 Dublin Canyon Rd, Pleasanton, California 94588, US · 20427 N 27th Ave, Phoenix, Arizona 85027, US
Meat and PoultryInformation TechnologyFood DeliveryRetailFood and BeverageQuality Assurance
How much do Customer Service & Support jobs in Washington pay?
Based on 1685 listings with disclosed salaries, most customer service & support jobs in Washington pay between $53k–$140k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Washington right now?
There are currently 14,704 open customer service & support positions in Washington listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Washington?
Companies currently hiring include Domino's, Albertsons Companies, Starbucks, Kroger, Costco Wholesale, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Washington?
Yes — 824 of the 14704 open customer service & support positions offer remote or hybrid work (363 remote, 461 hybrid).
How do I apply for Customer Service & Support jobs in Washington?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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