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Spokane Valley, Washington, United States · On-site
$17/hr–$20/hr
Entry level$5.3B raised
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$86k–$187k/yr
Full-time
bachelor degree
Posted 8d ago
~40 hrs/week
Responsibilities
You will design and ship scalable AI and software systems, including agent platforms, language-model pipelines, and quality-evaluation systems. These systems are intended to resolve complex technical problems at fleet scale while ensuring production engineering standards.
Requirements
Candidates must have a Bachelor's degree in Computer Science or a related field and at least 3 years of relevant technical experience. Proficiency in software development, AI-powered applications, and cloud-based data solutions is required.
Full job description
Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team, we are looking for engineers with a passion for building software that drives customer success. As a Technical Support Engineer, you will own, design, and ship the AI and software systems that resolve highly complex customer technical problems at fleet scale. This opportunity will accelerate your career growth, sharpen your system-design, problem-solving, and cross-team collaboration skills, and deepen your technical proficiency across applied AI, distributed services, and production engineering — becoming a domain and platform expert.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
You'll design and ship scalable AI and software systems, including:
- An agent platform - an extensible, Model Context Protocol (MCP)–based system of AI diagnostic skills integrated with enterprise data services, run inside engineers' existing tools (CLI, VS Code, and chat). - Production engineering rails - CI-enforced quality gates, evaluation regression testing, comprehensive data science telemetry, and supply-chain security that let us ship AI safely and at scale. Every system is instrumented to surface performance, adoption, and quality signals in real time. - Language-model pipelines - training, fine-tuning (including RLHF), and automated evaluation of models that reason over and assess support cases. - Quality-evaluation systems - rubric-based, LLM-as-judge evaluation that scores case handling and surfaces coaching and compliance signals. - Intelligent case-routing services - classification and ranking models that route cases to the right team and catch misrouted cases early. - Privacy-preserving data tooling - a redaction pipeline (pattern-matching → transformer models → LLM) that protects PII and secrets across every data flow, forming the trusted substrate the rest of the platform depends on.
Qualifications
Required Qualifications:
Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience OR equivalent experience.
Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Additional or preferred qualifications:
3+ years of experience developing and shipping production software services using TypeScript/Node.js, Python, or C#/.NET.
Experience building AI-powered applications, including large language models (LLMs), AI agents, prompt engineering, Model Context Protocol (MCP), machine learning models, or text classification/ranking systems.
Experience designing cloud and data solutions using Azure, large-scale datasets, Azure Data Explorer (Kusto), and retrieval technologies such as keyword, vector, or semantic search.
Experience evaluating and improving AI systems through model evaluation frameworks, RLHF, preference-based training, LLM-as-a-judge methodologies, labeled datasets, or benchmark development.
Experience implementing software quality, security, and DevOps practices, including automated testing, code reviews, CI/CD pipelines, GitHub Actions, CodeQL, dependency management, secret scanning, and branch governance.
Experience developing customer-facing or enterprise applications, including solutions for privacy, compliance, PII detection, data redaction, customer support, or operational workflows.
Technical Support Engineering IC4 - The typical base pay range for this role across the U.S. is USD $86,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $113,300 - $187,400 per year.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters.
Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.
Offices: 1 Microsoft Way, Redmond, Washington 98052, US · 1 Denison Street, North Sydney, NSW 2060, AU · 1950 Meadowvale Blvd, Mississauga, Ontario L5N 8L9, CA · 39, Quai du Président Roosevelt, Issy-les-Moulineaux, Île-de-France 92130, FR · Walter-Gropius-Straße 5, München, 80807, DE
How much do Customer Service & Support jobs in Washington pay?
Based on 1685 listings with disclosed salaries, most customer service & support jobs in Washington pay between $53k–$140k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Washington right now?
There are currently 14,704 open customer service & support positions in Washington listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Washington?
Companies currently hiring include Domino's, Albertsons Companies, Starbucks, Kroger, Costco Wholesale, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Washington?
Yes — 824 of the 14704 open customer service & support positions offer remote or hybrid work (363 remote, 461 hybrid).
How do I apply for Customer Service & Support jobs in Washington?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Washington