Assistant Manager, Service Center - TForce Freight
Laredo, Texas, United States · On-site
Mid level
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North Richland Hills, Texas, United States · On-site
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Full-time
high school, bachelor degree
Posted 3d ago
Apply by Sep 7
~40 hrs/week
Responsibilities
The Assistant Service Center Manager supports daily operations by analyzing productivity data, managing staff, and ensuring service quality targets are met. They also maintain customer relationships, develop sales strategies, and oversee operational procedures to ensure efficiency and compliance.
Requirements
Candidates must be authorized to work in the U.S. and reside in or be willing to relocate to the Laredo, TX area. Previous freight industry and management experience is preferred, along with proficiency in Microsoft Office and strong communication skills.
Full job description
Job Title: Assistant Manager, Service Center
Job Summary:
An Assistant Service Center Manager will support the Service Center Manager in overseeing the day-to-day operations of Freight Service Centers. This individual analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the service center management team to develop action plans and improve service level results. This position participates in sales team meetings to understand customer requirements and expectations and provide operational expertise. This position oversees operations managers and operations supervisors. This position will support the development and management of a portfolio of customers in business-to-business (B2B) and business-to-consumer (B2C) within a specific geographical area.
Job Responsibilities:
Reviews the projected performance plan with operations management to verify the correct number of drivers and routes are allocated.
Compares planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments.
Observes dock operations to ensure established work procedures (e.g., freight handling, etc.) are followed.
Works with Labor and Human Resources Managers to select candidates for open positions, address performance issues, and facilitate promotion decisions.
Participates in new hire orientation meetings to communicate expectations, company policies, service and productivity goals.
Communicates updated corporate policies and service center work rules with operations management team to ensure employees are aware and understand established processes.
Manages and maintains customer relationships and identifies business in jeopardy to resolve issues and retain customers.
Focuses on meeting and exceeding expected levels of service (e.g., on time deliveries, eliminating missed pick-ups, reducing claims, etc.) to reduce customer churn and grow additional business.
Manages resources and people processes (e.g., Performance Management, Career Development, Training, Staffing, etc.) to ensure the day-to-day administration of processes and formal procedures.
Identifies individual and team skill gaps and developmental opportunities (e.g., training, special assignments, conferences, projects, etc.) to facilitate individual and team development.
Searches and develops potential clients to meet monthly sales targets.
Analyzes customer needs, prepares bids, and presents TFF services.
Focuses on retaining and penetrating active clients in portfolio.
Completes maintenance, problem resolution, and sales management of client portfolio.
Monitors sales through the drafting and updating of reports and internal systems.
Job Requirements:
U.S. citizen or otherwise authorized to work in the U.S.
Must be currently located in the same geographic location as the position or being willing to self-relocate.
Individual must be organized, detail-oriented and have strong communication skills
Ability to travel as needed
Proficient with Microsoft Office
Meets local age and operations requirements to operate a vehicle
Previous freight industry and management experience preferred
With 90 years of transportation experience, we’re dedicated to putting the power of logistics to work for you. Our freight solutions help you maximize results, minimize issues, and get more done every day. You have a trusted partner with our team of experts at your side, ready to craft custom solutions for your less-than-truckload (LTL) shipments. As a global leader in logistics, TForce Freight is committed to delivering excellence and ensuring you a seamless shipping experience.
Offices: 9954 Mayland Drive, Suite 3000, Henrico, Virginia 23233, US
LTL Transportation Provider National Carrier with Regional and Inter-Regional CapabilitiesLong Haul Transportation Carrier Canada Cross-Border LTL SpecialistsMexico Cross-Border LTL SpecialistsTrade Show Preferred CarrierLogistics ExpertsSupply Chain SolutionsUPS® Ground with Freight PricingGuaranteed
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