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Full-time
high school
Medical Insurance, Dental Insurance, Vision Insurance, Flexible Spending Accounts, Health Savings Accounts, Vacation time
Posted 3d ago
~40 hrs/week
Responsibilities
The Customer Service Representative serves as the primary point of contact for guests, providing VIP service and managing administrative tasks such as invoicing and fuel sales. They are also responsible for night audit reconciliation, facility maintenance, and supporting aviation operations and events.
Requirements
Candidates must have a high school diploma or equivalent and at least 3 years of experience in customer service, preferably within aviation or luxury hospitality. Proficiency in Microsoft Office and CRM software is required, along with the ability to work in a fast-paced, team-oriented environment.
Full job description
Company Overview:
Alliance Aviation Services (AAS) is a premier, award-winning Fixed Base Operator (FBO) located at Perot Field Fort Worth Alliance Airport in Fort Worth, Texas. Strategically positioned within one of the nation’s most dynamic aviation hubs, AAS provides comprehensive ground support and concierge-level services to a diverse clientele—including civilian, military, and cargo operators.
With a strong reputation built on operational excellence, AAS combines world-class customer service with cutting-edge facilities designed to meet the needs of pilots, passengers, and military personnel alike. Whether supporting complex cargo logistics or welcoming VIP guests, the Alliance team is committed to delivering seamless, safe, and superior aviation experiences. Our focus on precision, hospitality, and continuous innovation ensures that every arrival and departure is handled with exceptional care and attention.
Position Summary:
AAS is seeking a polished, professional, and enthusiastic Customer Service Representative (CSR) to join our team in Fort Worth, TX. Reporting to the Customer Experience Manager, the CSR plays a vital role in delivering world-class customer service while performing key administrative and operational duties. This fast-paced, team-oriented environment demands a detail-driven and customer-focused individual who consistently demonstrates professionalism, courtesy, and adaptability in interactions with pilots, crew members, passengers, and internal stakeholders. As a frontline ambassador, the CSR is instrumental in shaping memorable aviation experiences that reflect our commitment to excellence and hospitality.
Responsibilities:
Front Desk and Customer Engagement:
Serve as the first point of contact, creating lasting impressions through service excellence.
Greet and assist guests at the FBO with warmth and professionalism.
Provide VIP planeside greetings with carpet service, ensuring an elevated arrival experience.
Maintain clean, organized, and welcoming facilities and amenities.
Answer incoming calls and emails promptly and courteously, efficiently resolving inquiries.
Utilize creativity and attention to detail to create memorable experiences for guests.
Administrative and Logistics Coordination:
Support smooth operations with precise documentation and resource management.
Retrieve and distribute incoming mail throughout the facility.
Accurately receive, communicate and ensure completion of fuel and service requests
Communicate with use of two-way radios with team members and customers.
Input customer data and service details into systems such as TAS, FlightBridge, and Salesforce.
Organize and maintain internal documents, reports, and logs.
Accurately invoice and collect payment for services rendered in a timely manner.
Reconcile vendor billing and commissions and place orders.
Night Audit Reconciliation:
Perform daily bookkeeping, general accounting, and reconciliation activities to ensure financial accuracy and operational continuity.
Process fuel sales and military receipts, and related documentation in accordance with company procedures.
Reconcile cash, credit card, and petty cash transactions, investigating and resolving discrepancies as needed.
Assist with overnight reporting, recordkeeping, and administrative closeout activities.
Guest Services and Travel Coordination:
Facilitate seamless guest experiences and personalized travel solutions.
Maintain and clean crew cars provided for customer use.
Wash and service base customer vehicles, ensuring optimal presentation.
Manage rental vehicle reservations, contracts, and check-in processes on behalf of rental agencies.
Assist customers in placing accurate and timely catering orders.
Support travel arrangements, including hotel accommodations, ground transportation and charter coordination.
Provide proactive recommendations and assistance tailored to guest preferences.
Sales, Marketing and Event Support:
Promote services and support major aviation events with professionalism.
Contribute to marketing initiatives and promotional campaigns.
Assist with the coordination and operations of premier events such as NASCAR, philanthropic and industry events.
Represent AAS during special events with poise and attention to detail while ensuring minimal disruption to normal operations.
Cross-Functional Support:
Assist in the security of the airport, our customers, their assets and our team members.
Contribute to ongoing excellence through collaboration and continuous improvement.
Assist in training and onboarding new Customer Service Representatives.
Perform additional duties as assigned to support the FBO’s operational success.
Required Skills and Abilities:
Strong command of Microsoft Office tools (Word, Excel, Outlook, PowerPoint) for document handling and communication.
Familiarity with Salesforce or comparable CRM systems to manage customer relationships and workflow.
Operational experience with VHF and two-way radios to ensure accurate, real-time communication across departments.
Exceptional verbal and written communication with a professional, customer-first attitude.
Ability to communicate clearly and calmly under pressure—whether in person, by phone, or over radio.
Demonstrated ability to multitask efficiently in a fast-paced, service-driven environment.
Excellent organizational habits with a keen eye for detail and task prioritization.
Strong time management skills and a proactive approach to getting things done.
High level of discretion and professionalism, especially when interacting with VIP clientele.
Versatile and composed when working in dynamic settings or handling last-minute requests.
Team-oriented with a self-motivated attitude and a commitment to maintaining high standards.
Education and Experience:
High school diploma or equivalent required.
Minimum of 3 years of experience in customer service, preferably in aviation, hospitality, or luxury service environments.
Exposure to aviation operations or prior experience within a Fixed Base Operator (FBO) preferred.
Experience working in high-volume or fast-paced environments where multi-tasking and client engagement are key to success.
Familiarity with scheduling platforms, service coordination tools, or CRM systems such as Salesforce preferred.
Bilingual proficiency preferred.
Benefits Highlights
Medical Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts (FSA)
Health Savings Accounts (HSA)
Vacation time
Sick time
Holidays
Paid family caregiver leave
Mental health and wellness resources
Life Insurance
Disability Insurance
401(k) with company match
Tuition assistance
Additional programs to support Associates and their families
EEO Statement:
Hillwood is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
#AAS
Related keywords
Customer ServiceAviationFixed Base OperatorFBOFront DeskVIP ServicesAdministrativeLogisticsBookkeepingFinancial ReconciliationSalesforceCRMMicrosoft OfficeVHF RadioHospitalityEvent Support
In 1988, Ross Perot, Jr. founded Hillwood based on the core values of character, courage and integrity. Rooted in a strong entrepreneurial vision, Hillwood is committed to bringing long-term value to our customers and partners through real estate development, investments and public-private partnerships.
Based in Dallas, Texas, Hillwood is ranked today as one of the top industrial, commercial and residential real estate developers in the country. Our large, signature projects have become premier environments for residents and customers to live and work. We actively develop and buy industrial land and buildings across the U.S. This makes Hillwood somewhat unique as an investor and developer. In addition to being a leader in commercial and residential developments as well as specialized projects such as sporting arenas, industrial airports and museums, our work has been consistently recognized as best in class.
Our founding project, AllianceTexas, has been hailed as one of the best mixed-use developments in the world. The 27,000-acre master-planned community envelops the world’s first industrial airport and has generated more than $1 billion in economic impact, creating more than 63,000 jobs and 53 million square feet of new development in the process.
We strive to make an impact on the communities we serve by incorporating insightful master-planning development, innovation and creativity, and focusing on long-term sustainability. Our handiwork can be seen in more than 40,000 single-family lots across 104 master-planned communities.
Whether generating new jobs, improving infrastructure or volunteering in our communities, Hillwood remains dedicated to building a brighter future.
Offices: 3000 Turtle Creek Blvd, Dallas, TX 75219, US · 9800 Hillwood Pkwy, Suite 300, Fort Worth, TX 76177, US
Real EstateInvestmentsOil & GasLand & CattleAviationProperty ManagementIndustrial Real EstateMulti-family Real EstateConstructionDevelopment
How much do Customer Service & Support jobs in Texas pay?
Based on 4855 listings with disclosed salaries, most customer service & support jobs in Texas pay between $47k–$114k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Texas right now?
There are currently 68,149 open customer service & support positions in Texas listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Texas?
Companies currently hiring include Domino's, Lowe's Companies, Inc., CVS Health, AutoZone, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Texas?
Yes — 3794 of the 68149 open customer service & support positions offer remote or hybrid work (1862 remote, 1932 hybrid).
How do I apply for Customer Service & Support jobs in Texas?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.