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$80k–$90k/yr
Full-time
high school, bachelor degree
Paid Time Off, Health Insurance, Vision Insurance, Dental Insurance, 401k Retirement Plan, Life Insurance
Posted 10d ago
Apply by Jul 28
~40 hrs/week
Responsibilities
The HVAC Service Manager will drive department sales through the training and development of field technicians while maintaining operational excellence. They are responsible for managing inventory, ensuring safety compliance, and resolving escalated customer concerns to maintain high satisfaction levels.
Requirements
Candidates must have a high school diploma or equivalent, with a bachelor's degree preferred. An in-depth knowledge of residential and commercial HVAC systems, along with strong leadership and sales skills, is required.
Full job description
Overview
Want to work for the newest HVAC, Plumbing and Electrical Company in Nashville that sees your potential, values your expertise, and prioritizes your work/life balance? Coolray Heating & Cooling in Tennessee could be who you’ve been searching for!
We’re seeking a service-focused leader as our HVAC Service Manager to join our team. Could you be our next HVAC Service Manager?
WHY COOLRAY?
The Atlanta headquartered Coolray family of companies have been locally owned and operated since 1966. Our team is comprised of exceptional people who are passionate about their talents and abilities. It’s a two-way street. We recognize the vital role our team members play in the success of our business. We also realize the kind of place you work makes all the difference in your life. That's why we are family-oriented, focused on work-life balance, and supportive of the crazy turns life can take us. We challenge and channel team our members’ intelligence and ingenuity and provide them with a sense of, purpose, achievement, ample compensation and participation in Coolray’s success.
BENEFITS WE OFFER
Competitive Compensation Packages: $80,000-$90,000 with bonus eligibility
Paid Time Off (PTO)
Health, Vision, and Dental insurance plans that you and your family can choose from
401K Retirement Plan with company match up to 30%
Life Insurance, Short-Term, and Long-Term Disability
Special Program Options: FSA, EAP, Legal Services, and Identity Theft
WHY PEOPLE LOVE WORKING AT COOLRAY
“You can reach your full potential!” You’ll have access to advancement opportunities.
“We’re fun, friendly, inclusive, and employee-centric!” Our culture is collaborative, dynamic, and high-energy.
“To us, it’s more than a business. We give back. And you can, too!” You’re joining a family that is committed to taking care of each other, our customers, and our community.
Responsibilities
WHO ARE YOU?
Develop a culture of performance excellence to encourage employment growth
Drive the HVAC department sales through training and development of the field technicians
Maintain operational excellence through invoice completion, inventory control, safety awareness, and accurate reporting
Coach service technicians on how to increase average ticket, closing rate and monthly truck revenue
Provide a constant flow of product and sales training
Promote lead generation
Monitor and control call backs and warranties
Handle all escalated customer concerns by demonstrating 100% customer satisfaction
High School Diploma or equivalent; Bachelor's Degree preferred
An in-depth knowledge of HVAC systems for residential and commercial dwellings
Excellent leadership skills and team mentality to enhance team productivity and standards of work produced
Ability to build business in the private sector, as well as the public sector
Have an understanding of general HVAC design with have an overall general knowledge of HVAC material costs
Positive energy and enthusiasm to drive sales and company growth
Ability to prioritize, set goals, and manage multiple tasks, handle deadlines
Your Trusted Partner in HVAC, Plumbing, and Electrical Solutions
Industry
Consumer Services
Company size
51-200 employees
Headquarters
Nashville, Tennessee
LinkedIn followers
307
At Coolray, our dedicated team of skilled HVAC technicians, plumbers, and electricians is committed to delivering professional services using top-tier materials. We specialize in servicing and repairing all HVAC system makes and models. With an expansive range of offerings, we ensure peak performance for your home's heating, air conditioning, plumbing, and electrical systems.
Offices: 1717 Elm Hill Pike, B2, Nashville, Tennessee 37210, US
How much do Customer Service & Support jobs in Tennessee pay?
Based on 1296 listings with disclosed salaries, most customer service & support jobs in Tennessee pay between $45k–$104k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Tennessee right now?
There are currently 17,143 open customer service & support positions in Tennessee listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Tennessee?
Companies currently hiring include Domino's, Lowe's Companies, Inc., CVS Health, AutoZone, Tractor Supply Company, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Tennessee?
Yes — 921 of the 17143 open customer service & support positions offer remote or hybrid work (488 remote, 433 hybrid).
How do I apply for Customer Service & Support jobs in Tennessee?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Tennessee