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Full-time
401(k) plan, Healthcare plans, Virtual doctor visits, Centers of Excellence access, Associate discount, SmartDollar program
Posted 8d ago
Apply by Jul 29
~40 hrs/week
Responsibilities
The Department Lead oversees daily operations including inventory management, merchandising, and maintaining store standards. They also provide exceptional customer service and support front-end transactions as needed.
Requirements
Candidates must have at least 2 years of retail experience and strong communication skills. The role requires the ability to lift up to 50 pounds and maintain flexibility for a 40-hour workweek including weekends.
Full job description
Overview
About us
Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resource to help you succeed and grow with us.
When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve.
How we reward you
401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% Healthcare plans to support your needs Virtual doctor visits Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program 15% Associate Discount Dave Ramsey’s SmartDollar Program (no cost to you!) Associate Assistance Program RK Cares Associate Hardship Program 24/7 Chaplaincy Services
Responsibilities
What You’ll do
The purpose of the Department Lead is to play a pivotal role in ensuring the efficient and effective operations of your assigned department. You will be responsible for overseeing a range of activities including scanning outs, inventory management, recovery, price changes, planogram sets, department cleanliness, and adhering to the indoor merchandising guide to maintain high standards.
Adhere to the indoor merchandising guide to maintain consistent department and signing standards and appealing displays that are consistent with company expectations.
Monitor and maintain accurate inventory levels by conducting regular stock counts, scanning your outs, reconciling discrepancies in inventory, and replenish department inventory from the stockroom or top stock.
Oversee the recovery process to ensure the department maintains a neat, organized, and visually appealing appearance, enhancing the overall shopping experience.
Coordinate and execute price changes accurately and efficiently, collaborating with relevant teams to update pricing labels and signage as required.
Manage the implementations of playbook features and planogram sets, ensuring that products are arranged according to company guidelines and standards, maximizing sales potential and customer satisfaction.
Maintain a high level of cleanliness and orderliness within the department, enforcing sanitation and safety protocols to create a pleasant shopping environment for customers and a safe workspace for employees.
Provide exceptional customer service using the customer engagement model to assist customers with inquiries, locate products, and address concerns to enhance customer satisfaction and loyalty.
Provide support at the front end by processing transactions or loadouts as required.
Use general office equipment such as telephone, copy machine, fax machine, calculator, computer.
Operate handheld devices, forklifts, pallet jacks, ladders, and other retail equipment.
Participate in cross-training for flexibility in various departments and responsibilities.
Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
Perform other duties as assigned.
Supervisory Responsibilities
None
Qualifications
Essential Qualities for Success
At least 2 years of retail experience with knowledge of specific department.
Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely.
Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
Demonstrate a high level of adaptability in response to changing priorities, unexpected challenges, and evolving business needs.
Demonstrated experience applying a flexible mindset that allows for the successful navigation of ambiguity and uncertainty.
Strong problem-solving skills to quickly identify and address issues, minimizing potential delays or disruptions.
Ability to remain composed and focused during high-pressure situations, ensuring quality and timely outcomes.
Demonstrated ability to prioritize tasks, meet deadlines, and maintain a high level of attention to detail.
Demonstrated ability to meticulously review and analyze information, identifying errors or inconsistencies to maintain high levels of accuracy.
Comfortable navigating computer systems and software to assist customers or manage tasks.
Excellent verbal and written interpersonal and communication skills.
Excellent customer service skills.
Flexibility with hours: ability to work a 40-hour workweek with varied hours, days, nights, and weekends as business dictates.
Physical Requirements
Ability to maintain a seated or standing position for extended durations.
Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.
Ability to use a ladder and/or pallet jack.
Able to navigate and access all facilities.
Skill to effectively communicate verbally with others, both in-person and via electronic devices.
Close vision for computer-related tasks.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Rural King is America’s Farm and Home store, serving those living the rural lifestyle since 1960.
Industry
Retail
Company size
10,001+ employees
Founded
1960
LinkedIn followers
34,752
Founded in 1960, Rural King is a family-owned retailer offering a diverse range of products to support those living the rural lifestyle. We operate over 150 stores across 17 states in addition to two primary distribution centers. We welcome everyone with a friendly smile and a free bag of popcorn! While our business continues to grow, we are committed to supporting each community we serve as a dependable pillar that goes beyond just our storefronts by supporting local events and groups that align with our values.
Our team is comprised of over 9,000 associates that are dedicated to providing quality products at great prices with an extraordinary customer experience no matter how customers interact with the brand. Our associates are our greatest asset and are empowered to take care of their business and their customer.
At Rural King, we value teamwork, integrity and continuous improvement. Anyone with the right attitude and initiative has the opportunity for success and advancement. Our people make the difference!
Offices: 700 Broadway Ave E, Mattoon, Illinois 61938, US · 1103 N Main St, Paris, Illinois 61944, US · 1410 Veterans Ave, Vandalia, Illinois 62471, US · 1324 W Hudson Dr, Litchfield, Illinois 62056, US · 3235 Wabash Ave, Terre Haute, Indiana 47803, US
How much do Customer Service & Support jobs in Tennessee pay?
Based on 1273 listings with disclosed salaries, most customer service & support jobs in Tennessee pay between $45k–$103k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Tennessee right now?
There are currently 17,012 open customer service & support positions in Tennessee listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Tennessee?
Companies currently hiring include Domino's, Lowe's Companies, Inc., CVS Health, AutoZone, Tractor Supply Company, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Tennessee?
Yes — 910 of the 17012 open customer service & support positions offer remote or hybrid work (485 remote, 425 hybrid).
How do I apply for Customer Service & Support jobs in Tennessee?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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