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Part-time
high school
Sign-on bonus
Posted 8d ago
~32 hrs/week
Responsibilities
The associate performs administrative and secretarial functions, including patient registration, scheduling, and insurance verification. They also facilitate referrals, manage billing codes, and ensure a positive customer service experience in the physician practice.
Requirements
Candidates must have a high school diploma or GED, with a preference for two years of experience in a medical, billing, or customer service setting. Strong organizational, communication, and critical thinking skills are required, along with knowledge of medical terminology and health insurance coverage.
Full job description
$1,000 Sign-on Bonus
Job Summary/Overall Objectives
Perform administrative and secretarial functions in direct support of the Physician Practice. Position has direct customer contact to obtain accurate demographic and insurance information and to facilitate scheduling the patient for appointments and procedures. Communicate with internal and external customers. Facilitate referrals, authorizations, scheduling, and patient flow through the process.
Essential Job Functions
Ensure positive customer service atmosphere and interaction in reception area.
Interact with co-workers and internal customers in a respectful and professional manner.
Process telephone calls and messages promptly, accurately, courteously, and efficiently.
Follow recommended department guidelines for triage and scheduling of patients.
Process patient information.
Interview and pre-register patients at the time of or prior to the visit date.
Enter all information into the billing system per established policies and procedures.
Accurately code visit based on diagnosis given.
Identify coding discrepancies and seek clarification to maximize reimbursement/minimize rejections.
Enter all charges/codes into billing system accurately.
Support financial objectives.
Make every effort to collect payment at the time of visit.
Accurately complete cash sheets.
Deliver cash and cash sheets daily to appropriate place.
Assist in maintaining/decreasing organization/departmental costs.
Facilitate patient access to care.
Schedule patients for appropriate intervals and provider based on protocols.
Assist patient to access specialty care and testing per physician order where applicable by office location.
Provide instructions and directions based on protocols and physician order.
Assist the patient to meet insurance requirements for continued care.
Process referrals in a timely manner.
Coordinate and submit necessary information to obtain timely authorizations.
Demonstrate accountability for professional development.
Act as a patient advocate.
Perform effectively in the role of preceptor/mentor to new hires and/or students.
Demonstrate the ability to solve problems and seek assistance from immediate supervisor when appropriate.
Assist in department’s compliance with preparing for annual surveys and/or other regulatory agencies.
Participate in continuous survey readiness for inspections and surveys.
Support performance improvement initiatives within the physician practice.
Assist in data collection as directed by the manager/physician.
Incorporate into practice performance improvement initiatives that have been implemented.
Maintain the environment of care.
Ensure that supplies are replenished daily.
Consistently maintain a clean safe environment.
Cognitive ability to function and concentrate on the essential and specialty functions of the job at a high level.
Achieves thoroughness and accuracy when accomplishing an essential or specialty function of the job.
Ability to think and concentrate for an entire shift.
Other duties as assigned.
Competency and Experience [Knowledge, Skills and Abilities]
Required Qualifications/Experience
High School Diploma, GED or higher level of education.
Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice.
Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.
Preferred Qualifications/Experience
Previous outpatient office experience. Two years’ experience in a medical/billing/fiscal or customer service function strongly preferred.
Medical terminology and third-party health care coverage experience preferred.
Experience in Healthcare setting.
License, Certification & Clearances
Act 34-PA Criminal Record Check from the PA State Police system
Position Type/Expected Hours of Work
Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
Travel may be expected locally between System locations.
Equal Employment Opportunity
Independence Health and its affiliated companies are Equal Opportunity Employers. It is their policy to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or genetic information, or any other classification protected by law. Independence Health and its affiliated companies will comply with all applicable laws and regulations.
Disclaimer
This job description is not designed to contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Moreover, duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Work Environment
Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines
When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.
Essential – Absolute Necessity.
Marginal – Minimal Necessity.
Constantly – 5.5 to 8 hours or more or 200 reps/shift.
Frequently – 2.5 to 5.5 hours or more or 32-200 reps/shift.
Occasionally – 0.25 to 2.5 hours or 2-32 reps/shift.
Rarely – Less than 0.25 hours or less than 2 reps/shift.
Physical Condition
Essential
Marginal
Constantly
Frequently
Occasionally
Rarely
Never
Extreme Heat
x
Extreme Cold
x
Heights
x
Confined Spaces
x
Extreme Noise(>85dB)
x
Mechanical Hazards
x
Use of Vibrating Tools
x
Operates Vehicle (company)
x
Operates Heavy Equipment
x
Use of Lifting/Transfer Devices
x
Rotates All Shifts
8 Hours Shifts
x
x
10-12 Hours Shifts
x
x
On-Call
x
Overtime(+8/hrs/shift; 40/hr/wk)
x
x
Travel Between Sites
x
x
Direct Patient Care
x
x
Respirator Protective Equipment
x
x
Eye Protection
x
x
Head Protection (hard hat)
x
Hearing Protection
x
Hand Protection
x
x
Feet, Toe Protection
x
Body Protection
x
x
Latex Exposure
x
x
Solvent Exposure
x
Paint (direct use) Exposure
x
Dust (sanding) Exposure
x
Ethylene Oxide Exposure
x
Cytotoxic (Chemo) Exposure
x
Blood/Body Fluid Exposure
x
Chemicals (direct use) Exposure
x
Mist Exposure
x
Wax Stripper (direct use)
x
Non-Ionizing Radiation Exposure
x
Ionizing Radiation Exposure
x
Laser Exposure
x
Physical Demands
When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.
Essential – Absolute Necessity.
Marginal – Minimal Necessity.
Constantly – 5.5 to 8 hours or more or 200 reps/shift.
Frequently – 2.5 to 5.5 hours or more or 32-200 reps/shift.
Occasionally – 0.25 to 2.5 hours or 2-32 reps/shift.
Rarely – Less than 0.25 hours or less than 2 reps/shift.
Physical Condition
Essential
Marginal
Constantly
Frequently
Occasionally
Rarely
Never
Bending (Stooping)
x
x
Sitting
x
x
Walking
x
x
Climbing Stairs
x
x
Climbing Ladders
x
Standing
x
x
Kneeling
x
x
Squatting (Crouching)
x
x
Twisting/Turning
x
x
Keyboard/Computer Operation
x
x
Gross Grasp
x
x
Fine Finger Manipulation
x
x
Hand/Arm Coordination
x
x
Pushing/Pulling(lbs. of force)
x
X<10#
Carry
x
X<10#
Transfer/Push/Pull Patients
x
x
Seeing Near w/Acuity
x
x
Feeling (Sensation)
x
x
Color Vision
x
x
Hearing Clearly
x
x
Pulling/Pushing Objects Overhead
x
x
Reaching Above Shoulder Level
x
x
Reaching Forward
x
x
Lifting Floor to Knuckle
###
x
<10#
Lifting Seat Pan to Knuckle
###
x
<10#
Lifting Knuckle to Shoulder
###
x
<10#
Lifting Shoulder to Overhead
###
x
<10#
When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.
Independence Health System offers patients nationally recognized quality care in cardiology, orthopedics, palliative care, and maternity as well as a broad range of surgical, medical, emergency, and behavioral health services, and an extensive network of primary care physicians. With five hospitals, nearly 1,000 healthcare providers and more than 7,000 employees, Independence Health System serves a 10-county region and is the largest employer in Butler and Westmoreland counties.
Identified locally as a Healthiest Employer in Western Pennsylvania since 2011, Excela Health is ranked among the nation’s Healthiest 100 Workplaces, and recognized as a Community Health Champion by the Hospital and Healthsystem Association of Pennsylvania.
Offices: 532 W. Pittsburgh Street, Greensburg, PA 15601, US · One Mellon Way, Latrobe, PA 15650, US · 508 South Church Street, Mt. Pleasant, PA 15666, US
How much do Customer Service & Support jobs in Pennsylvania pay?
Based on 1966 listings with disclosed salaries, most customer service & support jobs in Pennsylvania pay between $48k–$106k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Pennsylvania right now?
There are currently 28,828 open customer service & support positions in Pennsylvania listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Pennsylvania?
Companies currently hiring include Domino's, CVS Health, Lowe's Companies, Inc., AutoZone, Sheetz, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Pennsylvania?
Yes — 1582 of the 28828 open customer service & support positions offer remote or hybrid work (709 remote, 873 hybrid).
How do I apply for Customer Service & Support jobs in Pennsylvania?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Pennsylvania